PRTG Manual: WMI Print Queue v2 Sensor

Credentials

This sensor requires credentials for Windows systems.

WSMan

This sensor requires that the parent probe uses WSMan for WMI connections.

Access rights

The user account must be a local administrator on the target system. Windows Print Spooler does not report printers to accounts with lesser privileges.

The sensor queries the WMI namespaces CIMv2 and PrintManagement, and their sub-namespaces. A local administrator account has the necessary permissions by default.

Windows Compatibility Options

This sensor uses only WSMan Port and Connection Security from the Windows Compatibility Options.

Meta-scan

This sensor uses the meta-scan feature. After sensor creation, some settings might appear for reference purposes only.

Hosted probe

You cannot add this sensor to the hosted probe of a PRTG Hosted Monitor instance. If you want to use this sensor, add it to a remote probe device.

IPv6

This sensor supports IPv6.

Performance impact

This sensor has a low performance impact.

Lookups

This sensor uses lookups to determine the status values of one or more channels.

Print Queue

Shows the name of the print queue that this sensor monitors.

Sensor Status Mapping

Optionally define specific sensor states for several return messages of the printer that this sensor monitors:

• Do not define sensor states for specific return messages (default)
• Define sensor states for specific return messages

Not all printer types properly support Sensor Status Mapping. This might lead to false alerts. If a printer does not report a status property, the sensor cannot detect that the property is unsupported. If you notice frequent false alerts, use Define sensor states for specific return messages instead.

Door Open

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Door Open:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Manual Feed Required

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Manual Feed Required:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

User Intervention Required

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports User Intervention Required:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Offline

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Offline:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Out of Memory

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Out of Memory:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Out of Paper

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Out of Paper:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Paper Jammed

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Paper Jammed:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Paper Problem

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Paper Problem:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Paused

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Paused:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Printer Error

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Printer Error:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Printer Not Available

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Printer Not Available:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Toner Low

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports Toner Low.

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

No Toner

This setting is only visible if you select Sensor Status Mapping above.

Select how the sensor responds when the printer reports No Toner:

• Ignore (default): Keep the same status.
• Warning: Show the Warning status.
• Down: Show the Down status.

Minimum Print Job Age (Sec.)

Optionally, enter a minimum print job age in seconds. The sensor ignores print jobs younger than this age. The minimum value is 0.

Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, PRTG displays the last value of the primary channel below the sensor's name. The available options depend on what channels are available for this sensor.

You can set a different primary channel later by clicking below a channel gauge on the sensor's Overview tab.

Graph Type

Define how this sensor shows different channels:

• Show channels independently (default): Show a graph for each channel.
• Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
  You cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you select Stack channels on top of each other above.

Select a unit from the list. PRTG stacks all channels with this unit on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Result Handling

Define what PRTG does with the sensor result:

• Discard result (default): Do not store the sensor result.
• Store result: Store the sensor result and the last response in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

This option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

In a cluster, PRTG stores the result in the PRTG data directory of the master node.

Downtime

In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status.

Print Jobs

The number of print jobs in the queue

If you define a Minimum Print Job Age (Sec.), this channel only shows jobs older than that value.

This channel is the primary channel by default.

Status

This channel is only visible if you select Define sensor states for specific return messages in Sensor Status Mapping.

The sensor status based on the return message of the printer

• Up status: OK
• Warning status: Warning
• Down status: Down
• Unknown status: Channel Value Not Set