PRTG Manual: Activate the Product
PRTG Network Monitor automatically activates your license via the internet during the installation process. If PRTG cannot access the activation server, you must manually activate your license.
You must complete the product activation process once to use PRTG, otherwise it does not run. Do not forget to activate your subscription license when you want to upgrade your installation from a trial edition or freeware edition.
Because PRTG already asks for a license key during installation, you usually do not need to manually enter one afterward. However, there are still scenarios where you need to change your license key and activate the respective license. For example, you must provide the subscription license key of your commercial edition if you upgrade from a freeware edition or trial edition, or if you want to upgrade your subscription license to one with a higher sensor count.
To enter a new license key, follow these steps:
- Log in to the PRTG web interface.
- Select Setup | License Information from the main menu bar.
- Click Change License Key. The Update Your License page appears where you can activate your new license.
- Select the activation type Automatic (online activation with optional HTTP proxy) if your PRTG core server can connect to the internet.
Without internet access, you must select Manual (offline activation). The activation process works a bit differently in this case and requires manual interaction.
- Enter your license information and click Update License.
- PRTG connects to the Paessler activation server on port 443 and validates your license.
If everything works fine, you see the message Activation was successful as License Status at the top of the page.
The PRTG core server needs an internet connection on port 443 to activate. If a proxy connection is needed, see step 3a under Update Your License in section License Information. If the activation fails, you can also try an offline activation.
If you move a PRTG core server from an online to an offline environment, you must manually reactivate the license.
The following process only applies to PRTG Network Monitor. If you use PRTG Enterprise Monitor, see the Paessler website: How to use PRTG Enterprise Monitor in an offline environment in 5 steps.
If no internet connection is available, you must activate PRTG manually:
- In the PRTG web interface, select Setup | License Information from the main menu bar.
- Click Change License Key. The Update Your License page appears where you can activate your license.
- Select the activation type Manual (offline activation).
- Enter your license information and follow the instructions of step 3b and step 4 on the Update Your License page.
- Click Update License.
If the activation was successful, you see the message Activation was successful as License Status at the top of the page.
If you run your PRTG core server in an offline environment, you must manually reactivate your license once a year or when your subscription expires, depending on which occurs first. This makes sure that you can install updates, for example.
KNOWLEDGE BASE
Which servers does PRTG connect to for software auto-update, activation, etc.?
PRTG MANUAL
