PRTG Manual: Alarms

The alarms list shows all sensors that are in the Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. Sensors in the Up, Paused, or Unknown states do not appear here.

i_round_blueBy default, table lists that show alarms are sorted by priority.Click a column header to sort the list items by a different category.

Alarms List

Alarms List

There are two ways to display the alarms list. Either click the Alarms tab of a probe, group, or device, or click Alarms in the main menu bar.

Alarms (Object Tab)

Probe, group, device, and sensor pages have tabs that you can use to navigate between the different options. For example, you can view your network's status, view monitoring results, or change settings.

Tabs Bar for Groups and Probes

Tabs Bar for Groups and Probes

Click the Alarms tab of a probe, group, or device to show a table list of all sensors on the selected object that show the Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. This list is a subset of the entries that are available via the Alarms | All option in the main menu bar.

i_round_blueThe Alarms tab is not available for sensors.

Alarms (Main Menu Bar)

Click Alarms in the main menu bar to show a table list of all sensors in your installation that show the Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. You can also show these sensors as gauges or only show a subset of sensors in specific states. Hover over Alarms to show further options:

Option

Description

All

Open a list of all sensors that are in the Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status.

Show as Gauges

Open a page with the gauges of all sensors that are in the Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. The size of the gauges corresponds to the sensor's priority.

Errors Only

Open a list of all sensors that are in the Down, Down (Partial), or Down (Acknowledged) status.

Warnings Only

Open a list of all sensors that are in the Warning status.

Unusuals Only

Open a list of all sensors that are in the Unusual status.

Acknowledge Alarm

An acknowledged alarm shows the Down (Acknowledged) status. It does not trigger any more notifications.

i_round_blueIf the alarm condition clears, the sensor usually returns to the Up status with the next sensor scan.

To acknowledge an alarm, right-click a sensor that shows the Down status. From the context menu, select Acknowledge Alarm, then select a time span, optionally enter a message, and click OK. The message appears in the last message value of the sensor.

The time spans that you can select are: Acknowledge Indefinitely, acknowledge For 5 Minutes, For 15 Minutes, For 1 Hour, For 3 Hours, For 1 Day, or Until. If you select Until, provide the following information:

Field

Description

Selected Objects

Shows the sensors for which you want to acknowledge the alarm. You can acknowledge alarms for more than one sensor using multi-edit.

Message

Enter a text, for example, the reason why you acknowledge the alarm. Enter a string or leave the field empty.

Until

Select the date when the Down (Acknowledged) status ends. Use the date time picker to enter the date and time.

i_round_blueIf the alarm condition still exists after the specified date, the sensor shows the Down status again.

i_round_blueTo return the sensor to the Down status before the specified date, you can Pause and then Resume the sensor via the context menu.

i_round_blueBy default, only read/write users or administrators may acknowledge alarms. However, you can give read-only users the right to acknowledge alarms, too. See the system administration settings, section User Accounts.

More

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