PRTG Manual: Alarms

The alarms list shows all sensors that are currently in a Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. Sensors in other states (for example, Up, Paused, or Unknown) do not appear here. This is useful for keeping track of all irregularities in your network.

In the table list, you can re-sort the items by clicking the column's header items.

Alarms List

Alarms List

There are two ways to display the alarms list: either click the Alarms tab on the detail page of a probe, group, or device (not available for sensors), or click Alarms in the main menu bar.

icon-i-roundBy default, table lists with alarms are ordered by priority.

Alarms (Object Tab)

Probe, group, device, and sensor pages have tabs that you can use to navigate between the different options. For example, you can view your network's status, view monitoring results, or change settings.

 

Tabs Bar on Group and Probe Level

Tabs Bar on Group and Probe Level

On an object's detail view, click the Alarms tab to show a table list of all sensors on this object that currently show a Down, Down (Partial), Warning, or Unusual status. You will see a subset of sensors in an alarm status for the current object only. This is a subset of the entries available via the Alarms | All option in the main menu bar. The tab is not available on a sensor's detail page.

Alarms (Main Menu)

Click Alarms in the main menu bar to show a table list of all sensors in your configuration that currently show a Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. You can also show these sensors as gauges. Click Alarms in the main menu bar and select another option to only show a subset of sensors in certain states. Choose between:

Alarms

All

Open a list of all sensors that are currently in Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status.

Show as Gauges

Open a page with the gauges of all sensors that are currently in Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. The size of the sensor gauges corresponds to their respective priority.

Errors Only

Open a list of all sensors that are currently in Down, Down (Partial), or Down (Acknowledged) status.

Warnings Only

Open a list of all sensors that are currently in Warning status.

Unusuals Only

Open a list of all sensors that are currently in Unusual status.

Acknowledge Alarm

An acknowledged alarm shows up in the alarms list as "acknowledged" (see Sensor States) and will not trigger any more notifications.

icon-i-roundIf the alarm condition clears, the sensor usually returns to an Up status immediately with the next sensor scan.

To acknowledge an alarm, right-click a sensor entry and choose Acknowledge Alarm... from the context menu, enter a message and click the OK button. The message will appear in the last message value of the sensor. You can choose between: Acknowledge Indefinitely..., acknowledge For 5 Minutes..., For 15 Minutes..., For 1 Hour..., For 3 Hours..., For 1 Day..., or Until....

If you choose Until... a dialog box appears:

Acknowledge Alarm until

Selected Objects

Shows the sensor(s) that you want to acknowledge the alarm for. You can acknowledge alarms for more than one sensor using multi-edit.

Message

Enter a text, for example, the reason why you acknowledge the alarm. Please enter a string or leave the field empty.

Until

Enter the date when the acknowledge status will end. Use the date time picker to enter the date and time.

icon-i-roundIf the alarm condition still persists after the specified date, the sensor will show a Down status again.

Only users with write access rights may acknowledge alarms. You can give read-only users the right to acknowledge alarms, too. See section User Accounts Settings, section Account Control.

More

Knowledge Base: Which audible notifications are available in PRTG? Can I change the default sound?

 

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