PRTG Manual: Welcome Page

After you completed the smart setup, you see the Welcome page by default when you log in to the PRTG web interface. The collected information about your PRTG installation makes the page a good starting point for your daily monitoring activities. You can set a different homepage in your account settings, section Web Interface. Of course, you can also use the Maps feature to create customized dashboards that you can use as your homepage.

i_round_blueThis documentation refers to an administrator that accesses the PRTG web interface on a master node. Other user accounts, interfaces, or failover nodes might not have all of the options in the way described here. In a cluster, note that failover nodes are read-only by default.

Welcome to PRTG

Welcome to PRTG

Sensor Overview

The Welcome page displays various information about your PRTG installation and is similar to a dashboard. It keeps you informed about all sensors and alarms:

Sensor Overview on the Welcome Page

Sensor Overview on the Welcome Page

  • Click Sensors to open the top 10 lists for sensors.
  • Click View All Alarms to open a list of alarms in your installation.
  • Click a sensor status to open a list of all sensors with the corresponding status.

My PRTG Section

In the My PRTG section, you can directly access different pages in the PRTG web interface.

My PRTG Section on the Welcome Page

My PRTG Section on the Welcome Page

Option

Description

View Results

Open the device tree that shows your monitoring results.

Install PRTG Apps

Open the download page for the PRTG apps for iOS or Android.

Install PRTG Desktop

Open the download page for PRTG Desktop.

Get Help and Support

Open the Help and Support Center from where you can access the PRTG Manual, the Knowledge Base, and video tutorials. You can also open support tickets and contact our customer service from this page.

Manage Subscription

This option is only visible if you use PRTG Hosted Monitor. Open your PRTG Hosted Monitor dashboard and manage your subscriptions.

Other Sections

Other sections are, for example, the License Status section, the Yesterday's Activity section, the Paessler Blog section, and the Update Available section.

License Status Section and Yesterday's Activity Section on the Welcome Page

License Status Section and Yesterday's Activity Section on the Welcome Page

Section

Description

License Status

Shows the number of your remaining maintenance days for PRTG on premises and the number of sensors that you can still add with your license. Click Get Maintenance to open the Paessler shop and extend your maintenance for PRTG on premises installations. Click Get More Sensors to open the Paessler shop and upgrade your license. See also section License Information.

i_round_blueFor technical reasons, the number of available sensors that is displayed here does not include sensors in the Paused status because they do not count towards the maximum number of sensors that your license allows. Add the number of your sensors that are in the Paused status to the displayed number to know exactly how many sensors are still available on your installation.

i_round_blueIf you use a PRTG on premises license with an unlimited number of sensors, PRTG takes 10,000 sensors as the starting point to calculate the number of available sensors that is displayed here. Consider the system requirements for a recommended PRTG core server setup and click Recommended Setup for more information.

Yesterday's Activity

Shows what your PRTG core server or PRTG Hosted Monitor instance did for you on the day before. Hover over the mini graph to show the number of sensor scans on a specific day. See also the Activity History in section System Status. Click Show Tickets under My Open Tickets to display all open tickets that are assigned to you.

Paessler Blog

Shows recent information about PRTG and Paessler. Click the heading of an article to open it on the Paessler website.

Update Available

This section is only visible if an update is available. It shows the version number of your PRTG on premises installation and the version number of the latest available PRTG version. You see the label NEW if a newer version is available. Click Install Update to open the Auto-Update page.

Further options

There are some further options on the Welcome page, for example, you can set a secure password or enable SSL/TLS for the PRTG web interface.

Further Options on the Welcome Page

Further Options on the Welcome Page

  • If your PRTG on premises installation is not Secure Sockets Layer (SSL)/Transport Layer Security (TLS) secured, PRTG asks you to Enable SSL/TLS for the PRTG web interface. Click Switch to SSL/TLS and in the Do you want to switch to SSL/TLS? dialog, click Yes, switch to SSL/TLS to enable SSL/TLS. See also section User Interface. Click b_close_info_box to remove this note.
  • If you still use the default password of the PRTG System Administrator user (prtgadmin) for a PRTG on premises installation, PRTG asks you to Set a Secure Password if your PRTG web interface is publicly available. Click Change Default Password to define a new password. See also section User Accounts. Click b_close_info_box to remove this note.
  • In the video section, you find informative videos about monitoring with PRTG. Click a video to open it and play it on the Paessler website.

Basic Procedures