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  • 1 Welcome to PRTG Network Monitor
    • 1.1 About this Document
    • 1.2 Key Features
    • 1.3 New in This Version
    • 1.4 Available Licenses
    • 1.5 System Requirements
      • 1.5.1 Detailed System Requirements
    • 1.6 Introduction: Monitoring with PRTG
  • 2 Quick Start Guide
    • 2.1 ONE—Download, Installation, and First Login
    • 2.2 TWO—Smart Setup
  • 3 Using PRTG Hosted by Paessler
    • 3.1 Create a PRTG Hosted by Paessler Instance
    • 3.2 Manage a PRTG Hosted by Paessler Subscription
  • 4 Installing the Software
    • 4.1 Download PRTG
    • 4.2 Update From Previous Versions
    • 4.3 Install a PRTG Core Server
    • 4.4 Install a PRTG Cluster
    • 4.5 Enter a License Key
    • 4.6 Activate the Product
    • 4.7 Install a PRTG Remote Probe
    • 4.8 Install the Enterprise Console
    • 4.9 Uninstall PRTG Products
  • 5 Understanding Basic Concepts
    • 5.1 Architecture and User Interfaces
    • 5.2 Clustering
    • 5.3 Object Hierarchy
    • 5.4 Inheritance of Settings
    • 5.5 Tags
    • 5.6 Dependencies
    • 5.7 Scheduling
    • 5.8 Notifying
      • 5.8.1 Alerts
    • 5.9 User Access Rights
    • 5.10 Data Reporting
    • 5.11 IPv6
  • 6 Ajax Web Interface—Basic Procedures
    • 6.1 Login
    • 6.2 SSL Certificate Warning
    • 6.3 Welcome Page
      • 6.3.1 Customer Service
    • 6.4 General Layout
    • 6.5 Sensor States
    • 6.6 Review Monitoring Data
    • 6.7 Historic Data Reports
    • 6.8 Similar Sensors
    • 6.9 Recommended Sensors
    • 6.10 Object Settings
    • 6.11 Alarms
    • 6.12 System Information
    • 6.13 Logs
    • 6.14 Tickets
    • 6.15 Working with Table Lists
    • 6.16 Object Selector
    • 6.17 Priority and Favorites
    • 6.18 Pause
    • 6.19 Context Menus
    • 6.20 Hover Popup
    • 6.21 Main Menu Structure
  • 7 Ajax Web Interface—Device and Sensor Setup
    • 7.1 Auto-Discovery
    • 7.2 Create Objects Manually
      • 7.2.1 Add a Group
      • 7.2.2 Add a Device
      • 7.2.3 Add a Sensor
    • 7.3 Manage Device Tree
    • 7.4 Root Group Settings
    • 7.5 Probe Settings
    • 7.6 Group Settings
    • 7.7 Device Settings
    • 7.8 Sensor Settings
      • 7.8.1 List of Available Sensor Types
      • 7.8.2 Active Directory Replication Errors Sensor
      • 7.8.3 ADO SQL v2 Sensor
      • 7.8.4 Amazon CloudWatch Alarm Sensor
      • 7.8.5 Amazon CloudWatch EBS Sensor
      • 7.8.6 Amazon CloudWatch EC2 Sensor
      • 7.8.7 Amazon CloudWatch ElastiCache Sensor
      • 7.8.8 Amazon CloudWatch ELB Sensor
      • 7.8.9 Amazon CloudWatch RDS Sensor
      • 7.8.10 Amazon CloudWatch SNS Sensor
      • 7.8.11 Amazon CloudWatch SQS Sensor
      • 7.8.12 Business Process Sensor
      • 7.8.13 Cisco IP SLA Sensor
      • 7.8.14 Citrix XenServer Host Sensor
      • 7.8.15 Citrix XenServer Virtual Machine Sensor
      • 7.8.16 Cloud HTTP Sensor
      • 7.8.17 Cloud Ping Sensor
      • 7.8.18 Cluster Health Sensor
      • 7.8.19 Common SaaS Sensor
      • 7.8.20 Core Health Sensor
      • 7.8.21 Dell PowerVault MDi Logical Disk Sensor
      • 7.8.22 Dell PowerVault MDi Physical Disk Sensor
      • 7.8.23 DHCP Sensor
      • 7.8.24 DICOM Bandwidth Sensor
      • 7.8.25 DICOM C-ECHO Sensor
      • 7.8.26 DICOM Query/Retrieve Sensor
      • 7.8.27 DNS Sensor
      • 7.8.28 Docker Container Status Sensor
      • 7.8.29 Dropbox Sensor
      • 7.8.30 Enterprise Virtual Array Sensor
      • 7.8.31 Event Log (Windows API) Sensor
      • 7.8.32 Exchange Backup (PowerShell) Sensor
      • 7.8.33 Exchange Database (PowerShell) Sensor
      • 7.8.34 Exchange Database DAG (PowerShell) Sensor
      • 7.8.35 Exchange Mail Queue (PowerShell) Sensor
      • 7.8.36 Exchange Mailbox (PowerShell) Sensor
      • 7.8.37 Exchange Public Folder (PowerShell) Sensor
      • 7.8.38 EXE/Script Sensor
      • 7.8.39 EXE/Script Advanced Sensor
      • 7.8.40 File Sensor
      • 7.8.41 File Content Sensor
      • 7.8.42 Folder Sensor
      • 7.8.43 FTP Sensor
      • 7.8.44 FTP Server File Count Sensor
      • 7.8.45 GitLab Build Status Sensor
      • 7.8.46 Google Analytics Sensor
      • 7.8.47 Google Drive Sensor
      • 7.8.48 HL7 Sensor
      • 7.8.49 HTTP Sensor
      • 7.8.50 HTTP Advanced Sensor
      • 7.8.51 HTTP Apache ModStatus PerfStats Sensor
      • 7.8.52 HTTP Apache ModStatus Totals Sensor
      • 7.8.53 HTTP Content Sensor
      • 7.8.54 HTTP Data Advanced Sensor
      • 7.8.55 HTTP Full Web Page Sensor
      • 7.8.56 HTTP IoT Push Data Advanced Sensor
      • 7.8.57 HTTP Push Count Sensor
      • 7.8.58 HTTP Push Data Sensor
      • 7.8.59 HTTP Push Data Advanced Sensor
      • 7.8.60 HTTP Transaction Sensor
      • 7.8.61 HTTP XML/REST Value Sensor
      • 7.8.62 Hyper-V Cluster Shared Volume Disk Free Sensor
      • 7.8.63 Hyper-V Host Server Sensor
      • 7.8.64 Hyper-V Virtual Machine Sensor
      • 7.8.65 Hyper-V Virtual Network Adapter Sensor
      • 7.8.66 Hyper-V Virtual Storage Device Sensor
      • 7.8.67 IMAP Sensor
      • 7.8.68 IP on DNS Blacklist Sensor
      • 7.8.69 IPFIX Sensor
      • 7.8.70 IPFIX (Custom) Sensor
      • 7.8.71 IPMI System Health Sensor
      • 7.8.72 jFlow V5 Sensor
      • 7.8.73 jFlow V5 (Custom) Sensor
      • 7.8.74 LDAP Sensor
      • 7.8.75 Microsoft OneDrive Sensor
      • 7.8.76 Microsoft SQL v2 Sensor
      • 7.8.77 MQTT Round Trip Sensor
      • 7.8.78 MySQL v2 Sensor
      • 7.8.79 NetApp Aggregate Sensor
      • 7.8.80 NetApp I/O Sensor
      • 7.8.81 NetApp LIF Sensor
      • 7.8.82 NetApp LUN Sensor
      • 7.8.83 NetApp NIC Sensor
      • 7.8.84 NetApp Physical Disk Sensor
      • 7.8.85 NetApp SnapMirror Sensor
      • 7.8.86 NetApp System Health Sensor
      • 7.8.87 NetApp Volume Sensor
      • 7.8.88 NetFlow V5 Sensor
      • 7.8.89 NetFlow V5 (Custom) Sensor
      • 7.8.90 NetFlow V9 Sensor
      • 7.8.91 NetFlow V9 (Custom) Sensor
      • 7.8.92 Oracle SQL v2 Sensor
      • 7.8.93 Oracle Tablespace Sensor
      • 7.8.94 Packet Sniffer Sensor
      • 7.8.95 Packet Sniffer (Custom) Sensor
      • 7.8.96 PerfCounter Custom Sensor
      • 7.8.97 PerfCounter IIS Application Pool Sensor
      • 7.8.98 Ping Sensor
      • 7.8.99 Ping Jitter Sensor
      • 7.8.100 POP3 Sensor
      • 7.8.101 Port Sensor
      • 7.8.102 Port Range Sensor
      • 7.8.103 PostgreSQL Sensor
      • 7.8.104 Probe Health Sensor
      • 7.8.105 Python Script Advanced Sensor
      • 7.8.106 QoS (Quality of Service) One Way Sensor
      • 7.8.107 QoS (Quality of Service) Round Trip Sensor
      • 7.8.108 RADIUS v2 Sensor
      • 7.8.109 RDP (Remote Desktop) Sensor
      • 7.8.110 REST Custom Sensor
      • 7.8.111 REST Dell EMC Capacity Sensor
      • 7.8.112 REST Dell EMC File System Sensor
      • 7.8.113 REST Dell EMC LUN Sensor
      • 7.8.114 REST Dell EMC Pool Sensor
      • 7.8.115 REST Dell EMC System Health Sensor
      • 7.8.116 Sensor Factory Sensor
      • 7.8.117 sFlow Sensor
      • 7.8.118 sFlow (Custom) Sensor
      • 7.8.119 SFTP Secure File Transfer Protocol Sensor
      • 7.8.120 Share Disk Free Sensor
      • 7.8.121 SIP Options Ping Sensor
      • 7.8.122 SMTP Sensor
      • 7.8.123 SMTP&IMAP Round Trip Sensor
      • 7.8.124 SMTP&POP3 Round Trip Sensor
      • 7.8.125 SNMP APC Hardware Sensor
      • 7.8.126 SNMP Buffalo TS System Health Sensor
      • 7.8.127 SNMP Cisco ADSL Sensor
      • 7.8.128 SNMP Cisco ASA VPN Connections Sensor
      • 7.8.129 SNMP Cisco ASA VPN Traffic Sensor
      • 7.8.130 SNMP Cisco ASA VPN Users Sensor
      • 7.8.131 SNMP Cisco CBQoS Sensor
      • 7.8.132 SNMP Cisco System Health Sensor
      • 7.8.133 SNMP Cisco UCS Blade Sensor
      • 7.8.134 SNMP Cisco UCS Chassis Sensor
      • 7.8.135 SNMP Cisco UCS Physical Disk Sensor
      • 7.8.136 SNMP Cisco UCS System Health Sensor
      • 7.8.137 SNMP CPU Load Sensor
      • 7.8.138 SNMP Custom Sensor
      • 7.8.139 SNMP Custom Advanced Sensor
      • 7.8.140 SNMP Custom String Sensor
      • 7.8.141 SNMP Custom String Lookup Sensor
      • 7.8.142 SNMP Custom Table Sensor
      • 7.8.143 SNMP Dell EqualLogic Logical Disk Sensor
      • 7.8.144 SNMP Dell EqualLogic Member Health Sensor
      • 7.8.145 SNMP Dell EqualLogic Physical Disk Sensor
      • 7.8.146 SNMP Dell Hardware Sensor
      • 7.8.147 SNMP Dell PowerEdge Physical Disk Sensor
      • 7.8.148 SNMP Dell PowerEdge System Health Sensor
      • 7.8.149 SNMP Disk Free Sensor
      • 7.8.150 SNMP Fujitsu System Health Sensor
      • 7.8.151 SNMP Hardware Status Sensor
      • 7.8.152 SNMP HP LaserJet Hardware Sensor
      • 7.8.153 SNMP HPE BladeSystem Blade Sensor
      • 7.8.154 SNMP HPE BladeSystem Enclosure System Health Sensor
      • 7.8.155 SNMP HPE ProLiant Logical Disk Sensor
      • 7.8.156 SNMP HPE ProLiant Memory Controller Sensor
      • 7.8.157 SNMP HPE ProLiant Network Interface Sensor
      • 7.8.158 SNMP HPE ProLiant Physical Disk Sensor
      • 7.8.159 SNMP HPE ProLiant System Health Sensor
      • 7.8.160 SNMP IBM System X Logical Disk Sensor
      • 7.8.161 SNMP IBM System X Physical Disk Sensor
      • 7.8.162 SNMP IBM System X Physical Memory Sensor
      • 7.8.163 SNMP IBM System X System Health Sensor
      • 7.8.164 SNMP interSeptor Pro Environment Sensor
      • 7.8.165 SNMP Juniper NS System Health Sensor
      • 7.8.166 SNMP LenovoEMC Physical Disk Sensor
      • 7.8.167 SNMP LenovoEMC System Health Sensor
      • 7.8.168 SNMP Library Sensor
      • 7.8.169 SNMP Linux Disk Free Sensor
      • 7.8.170 SNMP Linux Load Average Sensor
      • 7.8.171 SNMP Linux Meminfo Sensor
      • 7.8.172 SNMP Linux Physical Disk Sensor
      • 7.8.173 SNMP Memory Sensor
      • 7.8.174 SNMP NetApp Disk Free Sensor
      • 7.8.175 SNMP NetApp Enclosure Sensor
      • 7.8.176 SNMP NetApp I/O Sensor
      • 7.8.177 SNMP NetApp License Sensor
      • 7.8.178 SNMP NetApp Logical Unit Sensor
      • 7.8.179 SNMP NetApp Network Interface Sensor
      • 7.8.180 SNMP NetApp System Health Sensor
      • 7.8.181 SNMP Poseidon Environment Sensor
      • 7.8.182 SNMP Printer Sensor
      • 7.8.183 SNMP QNAP Logical Disk Sensor
      • 7.8.184 SNMP QNAP Physical Disk Sensor
      • 7.8.185 SNMP QNAP System Health Sensor
      • 7.8.186 SNMP RMON Sensor
      • 7.8.187 SNMP SonicWall System Health Sensor
      • 7.8.188 SNMP SonicWall VPN Traffic Sensor
      • 7.8.189 SNMP Synology Logical Disk Sensor
      • 7.8.190 SNMP Synology Physical Disk Sensor
      • 7.8.191 SNMP Synology System Health Sensor
      • 7.8.192 SNMP System Uptime Sensor
      • 7.8.193 SNMP Traffic Sensor
      • 7.8.194 SNMP Trap Receiver Sensor
      • 7.8.195 SNMP Windows Service Sensor
      • 7.8.196 SNTP Sensor
      • 7.8.197 SSH Disk Free Sensor
      • 7.8.198 SSH INodes Free Sensor
      • 7.8.199 SSH Load Average Sensor
      • 7.8.200 SSH Meminfo Sensor
      • 7.8.201 SSH Remote Ping Sensor
      • 7.8.202 SSH SAN Enclosure Sensor
      • 7.8.203 SSH SAN Logical Disk Sensor
      • 7.8.204 SSH SAN Physical Disk Sensor
      • 7.8.205 SSH SAN System Health Sensor
      • 7.8.206 SSH Script Sensor
      • 7.8.207 SSH Script Advanced Sensor
      • 7.8.208 SSL Certificate Sensor
      • 7.8.209 SSL Security Check Sensor
      • 7.8.210 Syslog Receiver Sensor
      • 7.8.211 System Health Sensor
      • 7.8.212 TFTP Sensor
      • 7.8.213 Traceroute Hop Count Sensor
      • 7.8.214 VMware Datastore (SOAP) Sensor
      • 7.8.215 VMware Host Hardware (WBEM) Sensor
      • 7.8.216 VMware Host Hardware Status (SOAP) Sensor
      • 7.8.217 VMware Host Performance (SOAP) Sensor
      • 7.8.218 VMware Virtual Machine (SOAP) Sensor
      • 7.8.219 Windows CPU Load Sensor
      • 7.8.220 Windows IIS 6.0 SMTP Received Sensor
      • 7.8.221 Windows IIS 6.0 SMTP Sent Sensor
      • 7.8.222 Windows IIS Application Sensor
      • 7.8.223 Windows MSMQ Queue Length Sensor
      • 7.8.224 Windows Network Card Sensor
      • 7.8.225 Windows Pagefile Sensor
      • 7.8.226 Windows Physical Disk I/O Sensor
      • 7.8.227 Windows Print Queue Sensor
      • 7.8.228 Windows Process Sensor
      • 7.8.229 Windows System Uptime Sensor
      • 7.8.230 Windows Updates Status (PowerShell) Sensor
      • 7.8.231 WMI Custom Sensor
      • 7.8.232 WMI Custom String Sensor
      • 7.8.233 WMI Event Log Sensor
      • 7.8.234 WMI Exchange Server Sensor
      • 7.8.235 WMI Exchange Transport Queue Sensor
      • 7.8.236 WMI File Sensor
      • 7.8.237 WMI Free Disk Space (Multi Disk) Sensor
      • 7.8.238 WMI HDD Health Sensor
      • 7.8.239 WMI Logical Disk I/O Sensor
      • 7.8.240 WMI Memory Sensor
      • 7.8.241 WMI Microsoft SQL Server 2005 Sensor (Deprecated)
      • 7.8.242 WMI Microsoft SQL Server 2008 Sensor
      • 7.8.243 WMI Microsoft SQL Server 2012 Sensor
      • 7.8.244 WMI Microsoft SQL Server 2014 Sensor
      • 7.8.245 WMI Microsoft SQL Server 2016 Sensor
      • 7.8.246 WMI Microsoft SQL Server 2017 Sensor
      • 7.8.247 WMI Remote Ping Sensor
      • 7.8.248 WMI Security Center Sensor
      • 7.8.249 WMI Service Sensor
      • 7.8.250 WMI Share Sensor
      • 7.8.251 WMI SharePoint Process Sensor
      • 7.8.252 WMI Terminal Services (Windows 2008+) Sensor
      • 7.8.253 WMI Terminal Services (Windows XP/Vista/2003) Sensor
      • 7.8.254 WMI UTC Time Sensor
      • 7.8.255 WMI Vital System Data (V2) Sensor
      • 7.8.256 WMI Volume Sensor
      • 7.8.257 WSUS Statistics Sensor
    • 7.9 Additional Sensor Types (Custom Sensors)
    • 7.10 Sensor Channel Settings
    • 7.11 Sensor Notification Triggers Settings
  • 8 Ajax Web Interface—Advanced Procedures
    • 8.1 Toplists
    • 8.2 Arrange Objects
    • 8.3 Clone Object
    • 8.4 Multi-Edit
    • 8.5 Create Device Template
    • 8.6 Show Dependencies
    • 8.7 Geo Maps
    • 8.8 Notifications
      • 8.8.1 Setting up Notifications Based on Sensor Limits: Example
      • 8.8.2 Setting up Notifications Based on Libraries: Example
    • 8.9 Libraries
      • 8.9.1 Libraries Step By Step
      • 8.9.2 Management
      • 8.9.3 Libraries and Node Settings
      • 8.9.4 Context Menus
    • 8.10 Reports
      • 8.10.1 Reports Step By Step
      • 8.10.2 View and Run Reports
      • 8.10.3 Report Settings
    • 8.11 Maps
      • 8.11.1 Maps Step By Step
      • 8.11.2 Map Designer
      • 8.11.3 Maps Settings
    • 8.12 Setup
      • 8.12.1 Account Settings—My Account
      • 8.12.2 Account Settings—Notification Templates
      • 8.12.3 Account Settings—Notification Contacts
      • 8.12.4 Account Settings—Schedules
      • 8.12.5 System Administration—User Interface
      • 8.12.6 System Administration—Monitoring
      • 8.12.7 System Administration—Notification Delivery
      • 8.12.8 System Administration—Core & Probes
      • 8.12.9 System Administration—User Accounts
      • 8.12.10 System Administration—User Groups
      • 8.12.11 System Administration—Administrative Tools
      • 8.12.12 System Administration—Cluster
      • 8.12.13 PRTG Status—System Status
      • 8.12.14 PRTG Status—Auto-Update
      • 8.12.15 PRTG Status—Cluster Status
      • 8.12.16 PRTG Status—Licensing Status and Settings
      • 8.12.17 Optional Downloads and Tools
      • 8.12.18 Desktop Notifications
      • 8.12.19 Support—Help and Support Center
      • 8.12.20 Support—Contact Support
  • 9 Enterprise Console
    • 9.1 First Start
    • 9.2 General Layout
    • 9.3 Menu Tabs and Page Content
      • 9.3.1 Devices
      • 9.3.2 Libraries
      • 9.3.3 Sensors
      • 9.3.4 Alarms
      • 9.3.5 Maps
      • 9.3.6 Reports
      • 9.3.7 Logs
      • 9.3.8 Tickets
      • 9.3.9 Setup
      • 9.3.10 Search Results
    • 9.4 PRTG Servers
    • 9.5 Options
    • 9.6 Windows Menu Structure
    • 9.7 Context Menus
    • 9.8 Shortcuts Overview
  • 10 PRTG Desktop
  • 11 PRTG Apps for Mobile Network Monitoring
  • 12 Sensor Technologies
    • 12.1 Monitoring via SNMP
      • 12.1.1 Choosing the Right SNMP Sensor
    • 12.2 Monitoring via WMI
    • 12.3 Monitoring via SSH
    • 12.4 Monitoring Bandwidth via Packet Sniffing
    • 12.5 Monitoring Bandwidth via Flows
    • 12.6 Bandwidth Monitoring Comparison
    • 12.7 Monitoring Quality of Service and VoIP
    • 12.8 Monitoring Email Round Trip
    • 12.9 Monitoring Backups
    • 12.10 Monitoring Virtual Environments
    • 12.11 Monitoring Databases
    • 12.12 Monitoring Syslogs and SNMP Traps
    • 12.13 Monitoring via Push
    • 12.14 Monitoring via HTTP
  • 13 PRTG Administration Tool
    • 13.1 PRTG Administration Tool on Core Server System
    • 13.2 PRTG Administration Tool on Remote Probe Systems
  • 14 Advanced Topics
    • 14.1 Active Directory Integration
    • 14.2 Application Programming Interface (API) Definition
      • 14.2.1 HTTP API
      • 14.2.2 Live Data
        • 14.2.2.1 Single Object Property
        • 14.2.2.2 Single Object Status
        • 14.2.2.3 Multiple Object Property or Status
        • 14.2.2.4 System Information
      • 14.2.3 Live Graphs
      • 14.2.4 Historic Data
      • 14.2.5 Object Manipulation
      • 14.2.6 Custom Sensors
      • 14.2.7 Custom Notifications
      • 14.2.8 Mini Probe API
    • 14.3 Filter Rules for xFlow, IPFIX and Packet Sniffer Sensors
    • 14.4 Channel Definitions for xFlow, IPFIX, and Packet Sniffer Sensors
    • 14.5 Define IP Ranges
    • 14.6 Define Lookups
    • 14.7 Regular Expressions
    • 14.8 Calculating Percentiles
    • 14.9 Add Remote Probe
      • 14.9.1 Remote Probes and Multiple Probes
      • 14.9.2 Remote Probe Quick Setup
      • 14.9.3 Remote Probe Setup Using Installer
    • 14.10 Failover Cluster Configuration
      • 14.10.1 Failover Cluster Step by Step
    • 14.11 Data Storage
    • 14.12 Using Your Own SSL Certificate with PRTG's Web Server
  • 15 Appendix
    • 15.1 Glossary
    • 15.2 List of Abbreviations
    • 15.3 List of Icons
    • 15.4 Support and Troubleshooting
    • 15.5 Differences between PRTG on Premises and PRTG Hosted by Paessler
    • 15.6 Legal Notices


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