PRTG Manual: Cloud Ping v2 Sensor

The Cloud Ping v2 sensor monitors the Transmission Control Protocol (TCP) ping times to its parent device from different locations worldwide via the PRTG Cloud. These locations are distributed among four continents around the globe.

Cloud Ping v2 Sensor

Cloud Ping v2 Sensor

i_square_cyanFor a detailed list and descriptions of the channels that this sensor can show, see section Channel List.

Sensor in Other Languages

Dutch: Cloud Ping v2

French: Cloud Ping v2

German: Cloud Ping v2

Japanese: Cloud Ping v2

Portuguese: Cloud Ping v2

Russian: Cloud Ping v2

Simplified Chinese: Cloud Ping v2

Spanish: Cloud Ping v2

Remarks

This sensor uses Transmission Control Protocol (TCP) ping.

The probe system must have access to the internet and must be able to reach https://api.prtgcloud.com:443 to communicate with the PRTG Cloud.

The address that you define in the settings of the parent device must be reachable over the internet. You cannot use this sensor to monitor localhost (127.0.0.1).

This sensor inherits proxy settings for HTTP sensors from the parent device.

To use this sensor to monitor the probe system, enter the IP address or the fully qualified domain name (FQDN) of the probe system that is reachable over the internet as Custom Target Address in the Cloud Ping Specific settings or add a device with the IP address or the DNS name of the probe system.

This sensor has predefined limits for several metrics. You can individually change these limits in the channel settings. For detailed information about channel limits, see section Channel Settings.

This sensor has a low performance impact.

This sensor only supports the IPv4 protocol.

See the Knowledge Base: What is the PRTG Cloud Bot?

Add Sensor

The Add Sensor dialog appears when you manually add a new sensor to a device. It only shows the settings that are required to create the sensor. You can change nearly all settings on the sensor's Settings tab after creation.

Basic Sensor Settings

Click the Settings tab of a sensor to change its settings.

Basic Sensor Settings

Basic Sensor Settings

Setting

Description

Sensor Name

Enter a name to identify the sensor. By default, PRTG shows this name in the device tree, as well as in alarms, logs, notifications, reports, maps, libraries, and tickets.

i_round_blueIf the name contains angle brackets (<>), PRTG replaces them with braces ({}) for security reasons. For more information, see the Knowledge Base: What security features does PRTG include?

Parent Tags

Shows tags that the sensor inherits from its parent device, parent group, and parent probe.

i_round_blueThis setting is for your information only. You cannot change it.

Tags

Enter one or more tags. Confirm each tag with the Spacebar key, a comma, or the Enter key. You can use tags to group objects and use tag-filtered views later on. Tags are not case-sensitive. Tags are automatically inherited.

i_round_blueIt is not possible to enter tags with a leading plus (+) or minus (-) sign, nor tags with parentheses (()) or angle brackets (<>).

i_round_blueFor performance reasons, it can take some minutes until you can filter for new tags that you added.

The sensor has the following default tags that are automatically predefined in the sensor's settings when you add the sensor:

cloud

cloudpingsensor

ping

Priority

Select a priority for the sensor. This setting determines the position of the sensor in lists. The highest priority is at the top of a list. Choose from the lowest priority (i_priority_1) to the highest priority (i_priority_5).

i_round_blueUsually, a sensor connects to the IP Address/DNS Name of the parent device. See the device settings for details. For some sensors, you can explicitly define the monitoring target in the sensor settings.

Cloud Ping Specific

Cloud Ping Specific

Cloud Ping Specific

Setting

Description

Target Address

Select if you want to inherit the IP address or the fully qualified domain name (FQDN) from the parent device or if you want to enter a custom target address:

Inherit (default)

Custom

Custom Target Address

This option is only visible if you select Custom above. Enter the IP address or the FQDN of the target device.

Port

Enter the number of the port that the sensor uses for TCP ping. The default port is 80.

i_round_redThis sensor does not support port 25.

Ping Count

Enter the number of pings that PRTG sends in a row to the parent device in one scanning interval. Enter an integer. The minimum value is 1. The maximum value is 10.

Region

Select the regions from which you want to check the service:

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Europe (Ireland)

US East (Northern Virginia)

US West (Northern California)

Timeout (Sec.)

Enter a timeout in seconds per ping. You can enter a value between 1 and 30 seconds.

i_round_blueThe actual timeout duration depends on the number of pings that you entered under Ping Count. PRTG calculates this value by multiplying Ping Count by Timeout (Sec.).

Sensor Display

Sensor Display

Sensor Display

Setting

Description

Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, the last value of the primary channel is always displayed below the sensor's name. The available options depend on what channels are available for this sensor.

i_round_blueYou can set a different primary channel later by clicking b_channel_primary below a channel gauge on the sensor's Overview tab.

Graph Type

Define how different channels are shown for this sensor:

Show channels independently (default): Show a graph for each channel.

Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
i_round_redYou cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you enable Stack channels on top of each other as Graph Type. Select a unit from the list. All channels with this unit are stacked on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Debug Options

Debug Options

Debug Options

Setting

Description

Result Handling

Define what PRTG does with the sensor result:

Discard result: Do not store the sensor result.

Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

i_podThis option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

i_round_blueIn a cluster, PRTG stores the result in the PRTG data directory of the master node.

Inherited Settings

By default, all of these settings are inherited from objects that are higher in the hierarchy. We recommend that you change them centrally in the root group settings if necessary. To change a setting for this object only, click b_inherited_enabled under the corresponding setting name to disable the inheritance and to display its options.

i_square_cyanFor more information, see section Inheritance of Settings.

Scanning Interval

i_round_blueThe minimum scanning interval of this sensor is 1 minute.

i_round_blueThe recommended scanning interval of this sensor is 5 minutes.

Scanning Interval

Scanning Interval

i_square_cyanFor more information, see section Root Group Settings, section Scanning Interval.

Schedules, Dependencies, and Maintenance Window

i_round_blueYou cannot interrupt the inheritance for schedules, dependencies, and maintenance windows. The corresponding settings from the parent objects are always active. However, you can define additional schedules, dependencies, and maintenance windows. They are active at the same time as the parent objects' settings.

Schedules, Dependencies, and Maintenance Window

Schedules, Dependencies, and Maintenance Window

i_square_cyanFor more information, see section Root Group Settings, section Schedules, Dependencies, and Maintenance Window.

Access Rights

Access Rights

Access Rights

i_square_cyanFor more information, see section Root Group Settings, section Access Rights.

Channel Unit Configuration

i_round_blueWhich channel units are available depends on the sensor type and the available parameters. If no configurable channels are available, this field shows No configurable channels.

Channel Unit Configuration

Channel Unit Configuration

i_square_cyanFor more information, see section Root Group Settings, section Channel Unit Configuration.

Channel List

i_round_blueWhich channels the sensor actually shows might depend on the target device, the available components, and the sensor setup.

Channel

Description

Asia Pacific (Singapore)

The response time of the target server at the location

i_round_blueThis channel has default limits:

Upper error limit: 5000 msec

Upper warning limit: 3333 msec

Asia Pacific (Singapore) - PRTG Cloud Response

If the query of the PRTG Cloud was successful or not:

Up status: OK

Down status: Failed

Asia Pacific (Sydney)

The response time of the target server at the location

i_round_blueThis channel has default limits:

Upper error limit: 5000 msec

Upper warning limit: 3333 msec

Asia Pacific (Sydney) - PRTG Cloud Response

If the query of the PRTG Cloud was successful or not:

Up status: OK

Down status: Failed

Downtime

In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status

Europe (Ireland)

The response time of the target server at the location

i_round_blueThis channel has default limits:

Upper error limit: 5000 msec

Upper warning limit: 3333 msec

Europe (Ireland) - PRTG Cloud Response

If the query of the PRTG Cloud was successful or not:

Up status: OK

Down status: Failed

Global Average

The average global response time

i_round_blueThis channel has default limits:

Upper error limit: 5000 msec

Upper warning limit: 3333 msec

i_round_blueThis channel is the primary channel by default.

US East (Northern Virginia)

The response time of the target server at the location

i_round_blueThis channel has default limits:

Upper error limit: 5000 msec

Upper warning limit: 3333 msec

US East (Northern Virginia) - PRTG Cloud Response

If the query of the PRTG Cloud was successful or not:

Up status: OK

Down status: Failed

US West (Northern California)

The response time of the target server at the location

i_round_blueThis channel has default limits:

Upper error limit: 5000 msec

Upper warning limit: 3333 msec

US West (Northern California) - PRTG Cloud Response

If the query of the PRTG Cloud was successful or not:

Up status: OK

Down status: Failed

More

i_square_blueKNOWLEDGE BASE

What is the PRTG Cloud Bot?

https://kb.paessler.com/en/topic/65719

What security features does PRTG include?

https://kb.paessler.com/en/topic/61108