PRTG Manual: Manage a PRTG Hosted Monitor Subscription

PRTG Hosted Monitor offers subscription plans that you can tailor to your needs and that you can manage via the PRTG Hosted Monitor web portal. To manage your subscription, open a web browser, go to the PRTG Hosted Monitor web portal, and log in.

i_round_blueWe recommend that you use Google Chrome 72.

Login Screen

Login Screen

Provide the credentials that you entered when you signed up and click Log In, or use single sign-on (SSO) and continue with your Google, Amazon, or Windows account via the respective button.

In this section:

Subscription Overview

Manage Subscription

Change PRTG Subdomain

Change PRTG Timezone

Options

Cancel Subscription

Change Subscription

Account Settings

Reset Password

Billing Details

Payment Details

Invoices

Upload

Upload Device Templates

Upload Custom Files

Logout

Upload

Upload Device Templates

Upload Custom Files

Subscription Overview

Subscription Overview

Subscription Overview

Here you see an overview of your PRTG Hosted Monitor subscription. Click Add New Subscription to upgrade to a commercial subscription, for example. Click Open PRTG to open your PRTG Hosted Monitor instance in the PRTG web interface. Or click Manage to manage your subscription.

Manage Subscription

Manage Subscription

Manage Subscription

Change PRTG Subdomain

Here you can change your subdomain. The domain name can be anywhere from 4 to 60 characters long.

1.Enter a new domain name such as myfirstdomain. If you enter myfirstdomain as the domain name, for example, your PRTG Hosted Monitor instance is reachable under myfirstdomain.my-prtg.com.
i_round_redIf you have remote probes, you must manually change the domain name for the PRTG core server. This corresponds to the Server (IPv4 Address or DNS Name) setting in the PRTG Administration Tool.
 

Domain Change

Domain Change

2.Click Got It to continue. You can see the progress in the status bar.

i_round_blueThis can take a few minutes.

Domain Change Progress

Domain Change Progress

When the change is complete, the PRTG Hosted Monitor instance is ready.

Instance Ready

Instance Ready

Change PRTG Timezone

Here you can change the time zone.

Time Zone Options

Time Zone Options

Select a time zone from the dropdown list. You see the following message.

Time Zone Changed

Time Zone Changed

Options

To enable multi-factor authentication for all users of your PRTG Hosted Monitor instance, click b_pphm_toggle_disabled.

Force Multi-Factor Authentication for all Users

Force Multi-Factor Authentication for all Users

i_round_blueAfter you enable this option, multi-factor authentication is activated for all users of your PRTG Hosted Monitor instance and they are asked to scan a QR code with a Time-based One-time Password algorithm (TOTP) application and to enter the current one-time password (OTP) to finish the setup. For more information, see the Knowledge Base: Can I enable multi-factor authentication for my PRTG Hosted Monitor instance?

Cancel Subscription

1.Click Cancel Subscription to cancel your PRTG Hosted Monitor subscription.
 

Cancel Subscription

Cancel Subscription

2.Click Got It to finalize the cancellation. You see the following message.

Subscription Cancelled

Subscription Cancelled

Change Subscription

1.Click Change Subscription to select a new PRTG Hosted Monitor subscription and to open the payment checkout dialog. You see an overview of your order.
 

Change Subscription

Change Subscription

2.Click Proceed To Checkout and follow the steps to enter your name, billing address, and credit card information if you did not do so during the creation of your PRTG Hosted Monitor instance.

Account Settings

Click your account in the upper-right corner of the PRTG Hosted Monitor web portal to open your account settings. Here you can view your profile, change your password, or enable or disable multi-factor authentication.

i_square_cyanFor more information, see section Use Multi-Factor Authentication with PRTG Hosted Monitor.

Account Overview

Account Overview

Reset Password

1.Click Reset Password to change the password for your PRTG Hosted Monitor account. PRTG then notifies you that an email has been sent to your inbox.

2.Go to your inbox and open the email. Click Change Password to go to the change password screen.
 

Change Password

Change Password

3.Enter your new password, then enter it again to confirm it.

Billing Details

1.Click Edit Billing Details to change your billing address.
 

Billing and Shipping Addresses

Billing and Shipping Addresses

2.Select the billing address that you want to change.

3.Enter the new information and select Update to change it.

Payment Details

When you purchase a PRTG Hosted Monitor subscription, you need your payment information.

1.Enter your payment details and billing details here to save them for later use or edit details you already entered.

Add a Payment Method

Add a Payment Method

2.Click Add to add the new payment details.

Invoices

Here you can view and download all of your invoices.

Invoices

Invoices

Upload

Here you can upload custom device templates and custom files.

Upload

Upload

Upload Device Templates

1.Click Select your PRTG subscription to select the subscription for which you want to upload files.

2.Click Select the device templates that you want to upload to select one or more device templates.
 

Device Templates

Device Templates

3.Enable the check box next to one or more device template names to select them.
i_round_blueYou can also click Readme to open the README.md file of the device template in GitLab.

4.Click outside of the dropdown list to continue.
 

Upload File

Upload File

5.Click Upload to upload the device templates.

Device Template Upload Successful

Device Template Upload Successful

Upload Custom Files

Custom Files

Custom Files

1.Click pphm_add_file next to the type of file that you want to upload and browse for the path to the file in the File Explorer.

2.Select the file and click Open.
 

Custom File

Custom File

3.Click Upload to upload the custom device template files.

Custom File Upload Successful

Custom File Upload Successful

Logout

Click Logout in the upper-right corner to log out of your PRTG Hosted Monitor account.

More

i_square_blueKNOWLEDGE BASE

Can I enable multi-factor authentication for my PRTG Hosted Monitor instance?

https://kb.paessler.com/en/topic/88234