PRTG Manual: Account Settings—Notification Contacts
To open the account settings of the currently logged in user, select Setup | Account Settings from the main menu. Select the various tabs to change the different settings.
You can define the following aspects of your account settings:
- Account Settings—My Account
- Account Settings—Notification Templates
- Account Settings—Notification Contacts
- Account Settings—Schedules
In the Notification Contacts settings, the PRTG user who is currently logged in defines and changes their notification contacts.
Notification contacts are unique for each user account. That is, every user of a PRTG installation can individually define how they want to get notified by PRTG. Recipients of notifications are email addresses, phone numbers, push devices (with PRTG for Android or PRTG for iOS), and users of certain instant messaging services.
The notification methods Send Email, Send SMS/Pager Message, or Send Push Notification allow you to set a PRTG user who will receive notifications at all their active notification contacts. If you select a user group, PRTG will send the notifications to all active contacts of all users that are in this group. To exclude defined notification contacts from notification delivery, you can use the pause feature to deactivate them.
If you use PRTG on premises and open the system administration page from another administration page, PRTG will ask you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.
This section describes one of four steps to set up the notification system in PRTG. To complete your notification setup, go through all of the following steps:
- Check and set up the Notification Delivery settings to define how and to which recipient PRTG will send messages.
For detailed information, see System Administration—Notification Delivery.
- Check and set up Notification Contacts for the PRTG users to define the recipients of notifications.
For detailed information, see Account Settings—Notification Contacts.
- Check and set up Notification Templates to define the notification methods and their content.
For detailed information, see Account Settings—Notification Templates.
You can also check or edit notification templates via the Notification Triggers tab. For more information, see Sensor Notification Triggers Settings.
- Check and set up Notification Triggers for objects to define when notification messages will be sent.
For detailed information, see Sensor Notification Triggers Settings.
We recommend that you always set up at least two notifications with different delivery methods for a notification trigger, for example, one email notification and one SMS notification. If delivery via email fails (due to an email server failure or other reasons), PRTG can still notify you via your smartphone. Simply set your latency setting to a state trigger and a notification via a delivery method other than the one for the first trigger. Or set up a second trigger with another notification for the corresponding object.
For background information, see the Notifications section.
Click on the Notification Contacts tab to show a list of all existing notification contacts of the currently logged in PRTG user. Using the buttons in the particular contact rows, you can do the following:
- Pause: Pause this notification contact. If a notification contact is paused, PRTG does not send any messages to this contact when a notification for this user is triggered.
- Edit: Open the settings of this notification contact and change its description and recipient.
This is not possible for predefined notification contacts, for example, the primary email address. You can change the primary email address under Account Settings—My Account.
- Delete: Delete this notification contact.
This is not possible for predefined notification contacts, for example, the primary email address.
Hover over and select Add Email Contact or Add SMS Contact to add a new notification contact, or click the Edit button of an existing notification contact to edit it. A dialog box appears where you can enter the contact settings.
PRTG automatically adds push contacts for the corresponding user when you install a PRTG mobile app on your smartphone or tablet, connect to the PRTG server, and activate push notifications. You cannot manually add push contacts. If your mobile device actively rejects push notifications for an existing push contact, for example, because you deactivated push on the target device or reset it, the PRTG server will automatically pause this contact. The affected PRTG user account will receive a ToDo ticket in this case.
Add New / Edit Notification Contact
Enter a meaningful name for the notification contact, for example, SMS to Admin Mobile or similar.
Enter a valid email address for the contact type Email. You can add an SMS contact by entering a valid phone number. The format of the phone number depends on the SMS provider. Usually, you use a plus sign "+", followed by country code and number. For example, enter +1555012345
Ensure the number format meets the requirements of your SMS provider or the hardware that you use in combination with an API call. Sometimes a preceded plus sign is not required. A wrong format may result in undelivered messages!
For the contact type Push, this field shows a unique token that you cannot change here. This token is needed to send push notifications through the cloud. For details, see this Knowledge Base article: How can I use push notifications with PRTG?
Shows the type of contact, either Email, SMS, or Push. This setting is shown for your information only and cannot be changed here.
If you want to use another contact type, create a new contact with Add Email Contact or Add SMS Contact, or activate push notifications in your PRTG for iOS or Android app.
Click the Save or Add button to save your settings, or click Cancel to close the dialog box without changes to your configuration.
A cloud contact is automatically added when you install the PRTG app on your smartphone, connect to the PRTG server, and enable push notifications.
Knowledge Base: How can I use push notifications with PRTG?