PRTG Manual: Soffico Orchestra Channel Health Sensor

The Soffico Orchestra Channel Health sensor monitors the state and the overall number of successful or unsuccessful channel calls.

i_round_blueThe sensor supports inbound and outbound channels.

Soffico Orchestra Channel Health Sensor

Soffico Orchestra Channel Health Sensor

i_square_cyanFor a detailed list and descriptions of the channels that this sensor can show, see section Channel List.

Sensor in Other Languages

  • Dutch: Soffico Orchestra Kanaal Gezondheid
  • French: Soffico Orchestra état de canal 
  • German: Soffico Orchestra Channel-Zustand
  • Japanese: Soffico Orchestra チャネルの正常性
  • Portuguese: Funcionamento do canal do Soffico Orchestra
  • Russian: Работоспособность канала Soffico Orchestra
  • Simplified Chinese: Soffico Orchestra 通道运行状况
  • Spanish: Salud del canal Orchestra Soffico


Consider the following remarks and requirements for this sensor:



Soffico license and Orchestra version

  • This sensor requires a Soffico license and as of Orchestra



  • This sensor supports IPv6.

Performance impact

  • This sensor has a medium performance impact.


  • This sensor uses lookups to determine the status values of one or more channels.

Scanning interval

  • The recommended scanning interval of this sensor is 5 minutes.

Multi-platform probe

  • You can add this sensor to a multi-platform probe.

Basic Sensor Settings

Basic Sensor Settings

Basic Sensor Settings

The sensor has the following default tags that are automatically predefined in the sensor's settings when you add the sensor:

  • orchestra
  • orchestrachannelhealth
  • soffico

i_square_cyanFor more information about basic sensor settings, see section Sensor Settings.

Orchestra Channel Specific

Orchestra Channel Specific

Orchestra Channel Specific



Channel Name

The name of the Orchestra channel that this sensor monitors.

i_round_blueThe channel name consists of the Orchestra scenario, a slash, and the Orchestra channel name.

Channel Type

The type of the Orchestra channel that this sensor monitors.

Sensor Display

Sensor Display

Sensor Display



Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, PRTG displays the last value of the primary channel below the sensor's name. The available options depend on what channels are available for this sensor.

i_round_blueYou can set a different primary channel later by clicking b_channel_primary below a channel gauge on the sensor's Overview tab.

Graph Type

Define how this sensor shows different channels:

  • Show channels independently (default): Show a graph for each channel.
  • Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
    i_round_redYou cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you select Stack channels on top of each other above.

Select a unit from the list. PRTG stacks all channels with this unit on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Debug Options

Debug Options

Debug Options



Result Handling

Define what PRTG does with the sensor result:

  • Discard result (default): Do not store the sensor result.
  • Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

i_podThis option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

i_round_blueIn a cluster, PRTG stores the result in the PRTG data directory of the master node.

Inherited Settings

By default, all of these settings are inherited from objects that are higher in the hierarchy. We recommend that you change them centrally in the root group settings if necessary. To change a setting for this object only, click b_inherited_enabled under the corresponding setting name to disable the inheritance and to display its options.

i_square_cyanFor more information, see section Inheritance of Settings.

Channel List

i_round_blueWhich channels the sensor actually shows might depend on the target device, the available components, and the sensor setup.



Adapter State

The adapter status

  • Up status: Offline, Online
  • Warning status: Not Installed, Unknown
  • Down status: Online With Error

i_round_blueThis channel is the primary channel by default.


In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status

Error Count

The number of errors

OK Count

The number of OKs


i_square_blueKNOWLEDGE BASE

What security features does PRTG include?