D – Data processing for the purchase of software/services
1. For registration/account use (Art. 6 par. 1 lit. b GDPR)
During the purchase of a service, an account ("registration") is set up by means of an e-mail address and a password. The data is used to guarantee you access to your orders and contracts and to process the software purchase.
When registering and each time a registered user logs in again, session cookies are stored on your computer to make visiting our website attractive and to enable the use of certain functions. These do not contain any personal data, but only your session ID, which is assigned to you during your visit. This session ID is used to reference internally stored data, such as information about the contents of your shopping basket. When you call up our pages at a later date, you can continue shopping in this way. The cookies generated have an expiry time of 90 days.
2. For the processing of the order (Art. 6 para. 1 lit. b GDPR)
During the ordering process, we collect and store information about your identity and your contact details (in particular first and last name, address, telephone number and e-mail address), as well as details about the purchase, and the payment including bank or credit card details.
These are used to process the order including payments and to provide the software and purchased services. This includes the provision of updates to enable you to download the latest version of the software free of charge at any time, as well as the provision of upgrade offers and other services from Paessler AG.
Your e-mail address is also required to check your licence and send you registration keys or download links, as well as to inform you about the status of maintenance contracts.
During the ordering process, we use the common TLS (Transport Layer Security) procedure in conjunction with the highest encryption level supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit instead. You can recognize whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.
SaleCycle: Our shop uses SaleCycle to send you a shopping cart reminder e-mail if you do not complete the checkout process and have already provided an e-mail address. (http://www.salecycle.com/privacy-policy/)
SendGrid: In order to send invoice and licence e-mails reliably, we use the service of SendGrid. (https://sendgrid.com/policies/privacy/).
3. For the execution of payments (Art. 6 para. 1 lit. b GDPR)
Your address as well as your payment information will be transmitted to executing payment and billing service providers:
In the case of Paessler PRTG Network Monitor (on premises), the credit card information is processed via the providers Computop Wirtschaftsinformatik GmbH, Schwarzenbergstr. 4, 96050 Bamberg, Germany (payment service provider) as well as Concardis GmbH, Helfmann-Park 7, 65760 Eschborn, Germany (acquirer) and American Express Payment Services Ltd, Frankfurt am Main branch, Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany.
4. For credit assessment and in the event of payment default (Art. 6 para. 1 lit. b and f GDPR)
In case of payment by "invoice", a creditworthiness check is carried out to decide whether to grant this method of payment on the basis of overriding legitimate protection interests in the event of advance performance. For this purpose, information about your creditworthiness will be obtained from credit agencies and used for evaluation. If you do not wish this, please select another payment method.
If you are in default of payment, we may transfer your personal data to a debt collection company commissioned by us or to a law firm commissioned by us in order to ensure the enforcement of our claims. Paessler AG has a legitimate interest pursuant to Art. 6 para. 1 lit. b GDPR to transfer data to a debt collection company in the event of late payment.
5. For the purchase of Qbilon Cloud / Qbilon Ultimate (Art. 6 para. 1 lit. b GDPR)
During the ordering process, we collect and store information about your identity and contact details (in particular first and last name, address, telephone number and email address), as well as purchase and payment details including bank or credit card details.
These are used to process the order including payments and to provide the purchased products and services.
In this context, the above mentioned information about your identity and contact details are also transmitted to qbilon Gmbh, Hermanstraße 5, 86150 Augsburg, Germany.