PRTG Manual: Licensing Status and Settings

To view information about your license and to enter your license key, select Setup | License from the main menu bar.

i_podThis option is not available in PRTG hosted by Paessler.

License Tabs

License Tabs

You can view the following aspects of your PRTG license:

If you use PRTG on premises and open the system administration page from a different administration page, PRTG asks you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box appears. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.

i_round_blueThis documentation refers to an administrator that accesses the PRTG web interface on a master node. Other user accounts, interfaces, or failover nodes might not have all of the options in the way described here. In a cluster, note that failover nodes are read-only by default.

Status

Click the Status tab to view information about your license.

Licensing

Setting

Description

License Status

Shows the activation status of this installation of PRTG. Usually, PRTG completes the activation automatically during installation or when you change your license information. Only if PRTG cannot connect directly to the internet, is a manual activation necessary.

i_square_cyanFor more information, see section Activate the Product.

License Name

Shows the owner of the license that you use for this installation of PRTG, for example ExampleOrganization. License Name, license key, and system ID together build your license information.

i_round_blueYou can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked while installing PRTG or when you change your license key.

License Key

Shows the license key that you use for this installation of PRTG. License Name, license key, and system ID together build your license information.

System ID

The system ID is a fixed value that is automatically assigned to your PRTG installation.

Licensed Edition

Shows the PRTG edition that you use for this installation of PRTG. This determines how many sensors you can use in your monitoring (see below).

Last Update

Shows the date of the last update for this PRTG installation. We recommend that you use the auto-update.

Maintenance until

Shows the expiration date and the days remaining for your active maintenance contract. You can buy maintenance for each PRTG license. With an active maintenance contract, you can download any available updates and use our premium email support.

i_round_blueThis information is not visible in Paessler PRTG Enterprise Monitor.

Number of Sensors

Shows the number of sensors you can use in your monitoring with your edition of PRTG. If you reach the limit, PRTG automatically sets each new sensor that you add to a Paused status. To upgrade your license right now, click Need more sensors? Click here to upgrade! to visit our web shop.

Editions that allow an unlimited number of sensors do not restrict the number of possible sensors by license, so you can create sensors until the performance limit is reached. This means that you can use about 10,000 sensors per PRTG core server (depending on your system's performance, sensors, and scanning intervals).

i_square_cyanFor more information, see section Detailed System Requirements.

Log

Click the Log tab to show a table list of all system log entries with all messages and status changes regarding your license.

Change and Update License Information

Use the following buttons to edit your license or refresh your maintenance information.

  • Get Maintenance: Click to open the Paessler shop and extend your maintenance for PRTG on premises installations. This button is only visible to users of a commercial license.
  • Deactivate this License: If you want to use the license of a PRTG installation on a different computer, click this button to deactivate the license. This is necessary, for example, when you move PRTG to a different computer, because a PRTG license can be active on only one computer at the same time. Once you have deactivated the license, the PRTG installation on this computer reverts to the Freeware Edition after a grace period of 30 days.

i_square_cyanSee also section Activate the Product.

Update Your License Information

Click Change License Key or Refresh Information on the Status tab to update your license. Provide the necessary information and click Update License to complete the activation of your license.

i_round_blueIf you have any issues with license activation or updates, click Contact Support in the page footer to contact us directly via the Paessler Service Center in our shop (internet access required).

Step 1: Choose Activation Type

Setting

Description

Activation Type

Define how you want to validate and activate your license:

  • Automatic (online activation with optional HTTP proxy): PRTG connects to the activation server and validates your license. The license is activated automatically. For automatic activation, the PRTG core server system must have internet access.
  • Manual (offline activation): Choose manual activation if the PRTG core server system has no access to the internet and cannot connect to activation.paessler.com.
    i_round_blueThis is the default selection if the PRTG core server system is offline.

Step 2: Verify Your PRTG License

Setting

Description

License Name

Enter the License Name that you have received from us, the Paessler AG. It must exactly match. To avoid typing errors, copy and paste the License Name.

i_round_blueYou can find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name, for which you might be asked while installing PRTG or when you change your license key.

License Key

Enter the license key you have received from us, the Paessler AG. To avoid typing errors, copy and paste the License Key. It must exactly match your license key.

System ID

This field shows the system ID, a fixed value assigned to your PRTG installation. This setting is shown for your information only and cannot be changed here.

For offline activation, click Save to File to write your license information into a text file.

Step 3a: Activate Your PRTG

If you select the automatic activation type, you can now update your license. Define if you need an HTTP proxy for the HTTPS connection to the activation server and click Update License.

Proxy Configuration

i_podThis option is not available in PRTG hosted by Paessler.

Setting

Description

Use Proxy Server

We recommend that you use PRTG with a direct internet connection. However, if you need to use a proxy, you can configure the relevant settings here. Choose between:

  • No, use direct connection to the internet (default): Do not use a proxy. Use this setting if a direct internet connection to the PRTG core server system is available.
  • Yes, in our network a proxy is mandatory: Define proxy settings below.

i_round_blueProxy settings are valid for auto-update, activating the product, obtaining Geo Maps tiles, and for sending out HTTP, push, and SMS text message notifications.

Proxy Server

This setting is only visible if you enable Yes, in our network a proxy is mandatory above. Enter the address of the proxy server that you use for outbound connections. Enter a valid address.

Port

This setting is only visible if you enable Yes, in our network a proxy is mandatory above. Enter the port number of the proxy server that you use for outbound connections. Enter an integer value.

Use Proxy Credentials

This setting is only visible if you enable Yes, in our network a proxy is mandatory above. Determine whether the proxy server needs credentials or not:

  • No, there are no credentials necessary: Do not use credentials for proxy connections.
  • Yes, the proxy server requires credentials: Define credentials (username and password) below.

User

This setting is only visible if you enable Yes, the proxy server requires credentials above. Enter a username for proxy authentication. Enter a string.

Password

This setting is only visible if you enable Yes, the proxy server requires credentials above. Enter a password for proxy authentication. Enter a string.

Step 3b: Request Activation Data

If you select Manual (offline activation), you have to request your activation data at https://www.paessler.com/activation using your license information. Open the activation page from a computer that can connect to https://www.paessler.com and provide your license information.

Generate the key file for your license and provide this data below.

Step 4: Provide Activation Data

This step is only necessary if you activate your license offline.

  • Copy the content of the key file that you have generated on https://www.paessler.com/activation.
  • Paste it into the Activation Data field. Alternatively, click Load from File if you have saved the key file with your activation data.
  • Click Update License to complete the activation of your license.

Setup

Others

There are some settings that you must make in the PRTG Administration Tool. For more details, see the sections: