PRTG Manual: Use Multi-Factor Authentication with PRTG hosted by Paessler

You can use multi-factor authentication with PRTG hosted by Paessler. In combination with an authenticator app that supports the Time-based One-time Password algorithm (TOTP), such as Google Authenticator, you can make your PRTG hosted by Paessler instance even more secure.

i_podMulti-factor authentication is only available in PRTG hosted by Paessler. For more information, see the Knowledge Base: Can I enable multi-factor authentication for my PRTG hosted by Paessler instance?

In this section:

Initial Setup

To set up multi-factor authentication for your PRTG hosted by Paessler instance, open your web browser (we recommend Google Chrome 72), go to https://my-prtg.com, and log in. Then select the Profile tab.

i_round_blueIf you enable multi-factor authentication, it is only enabled for your user account. Other users can separately enable or disable it in their settings.

Profile Information

Profile Information

To enable multi-factor authentication, click b_pod_toggle_disabled. You see the following message.

Multi-Factor Authetication Enabled

Multi-Factor Authetication Enabled

Click Logout in the upper-right corner to log out of your account. Then click Login to log in again.

Login Screen

Login Screen

Provide the credentials you entered when you signed up and click Log In, or use single sign-on (SSO) and continue with your Google, Facebook, Amazon, or Windows account via the respective button.

Scan QR Code

Scan QR Code

Scan the QR code with your authenticator app.

i_square_cyanIf your authenticator app is unable to scan the code, see Manually enter the QR code for more information.

Recovery Code

Recovery Code

You receive a recovery code. Make sure to save it somewhere safe. Click the check box to confirm that you have safely recorded the code. Then click b_pod_continue to log in to https://my-prtg.com.

i_round_blueIf you lose your recovery code, contact the Paessler support team.

Manually Enter the QR Code

If your authenticator app is unable to scan the QR code, click Trouble scanning?.

Manually Enter the Code

Manually Enter the Code

Follow the instructions in your authenticator app to manually enter the code. Then enter the one-time passcode that your authenticator app generates in the Enter your passcode here field. Then click b_pod_continue to continue.

Log In with Multi-Factor Authentication

After you set up multi-factor authentication, the next time you log in to https://my-prtg.com, you see an additional login screen.

Log In With Multi-Factor Authentication

Log In With Multi-Factor Authentication

Enter the 6-digit code from your authenticator app. Select the check box next to Remember this browser if you do not want to enter the code in this browser every time you log in. This applies for 30 days. If you clear your browsing data such as cookies during this time, it no longer applies.

i_round_blueIf you have lost your device, see Use The Recovery Code for more information.

Disable Multi-Factor Authentication

To disable multi-factor authentication, follow these steps.

  1. Log in to https://my-prtg.com.
  2. Select the Profile tab.
  3. Click b_pod_toggle_enabled under Multi-Factor Authentication.

You see the following message.

Multi-Factor Authentication Successfully Disabled

Multi-Factor Authentication Successfully Disabled

The next time you log in to https://my-prtg.com, multi-factor authentication will no longer be enabled.

Use The Recovery Code

If you have lost your device, click Use the recovery code on the login screen.

Log In With Multi-Factor Authentication

Log In With Multi-Factor Authentication

You see the following screen.

Enter Recovery Code

Enter Recovery Code

Enter your recovery code and click b_pod_continue to continue.

i_round_redThe recovery code must contain 24 alphanumeric characters.

You receive a new recovery code.

Recovery Code

Recovery Code

Make sure to save the recovery code somewhere safe. Click the check box to confirm that you have safely recorded the code. Then click b_pod_continue to log in to https://my-prtg.com.

i_round_blueIf you lose your recovery code, contact the Paessler support team.

Using PRTG hosted by Paessler