PRTG Manual: Support and Troubleshooting
Need help with PRTG? There are several ways to get support and to troubleshoot.
A video says more than a thousand words—watch tutorials for PRTG from Paessler and other PRTG users.
Paessler Knowledge Base
In the Knowledge Base, you can search in hundreds of articles about PRTG. You can post your own questions and answers, too!
Open a Support Ticket
Users that have purchased a license can open support tickets, which will usually be answered by Paessler's staff in fewer than 24 hours on business days. Please use the support form that is available in PRTG to contact our support team. This is the best way to get detailed help quickly. If you cannot use this form, contact us via our webpage.