PRTG Manual: Auto-Update
Whenever a new version of PRTG is available from the Paessler website, PRTG automatically downloads the setup file if a direct internet connection is available. The PRTG System Administrator user then receives a ToDo ticket with instructions to initiate the update installation.
If you are using a Freeware or Trial Edition, automatic software updates are available at any time. If you are using a Commercial Edition, you need to have an active maintenance contract to receive updates.
This option is not available in PRTG hosted by Paessler.
This documentation refers to an administrator accessing the PRTG web interface on a master node. If you use other user accounts, interfaces, or failover nodes, you might not see all of the options in the way described here. If you use a cluster installation, note that failover nodes are read-only by default.
To view the auto-update page, select Setup | Auto-Update from the main menu bar. On the Status tab, you can download and install updates.
If there is a new version available, you see detailed information about the available version. Read these notes carefully. You find a summary of current and past release notes below the update section. For detailed release notes, click PRTG Release Notes and Version History, which redirects you to the version history page on paessler.com.
To install the latest available version, click Install Update [version number]. PRTG asks you to confirm installation and license.
Downloaded software versions are automatically saved in the \download subfolder of the PRTG program directory. The prtg.zip that contains all necessary files is also cached in this subfolder.
Not all available updates from Paessler are pushed to all customers, but they are still available from the website. Sometimes the Paessler support team might ask you to update to the latest version.
In this case, click the Check For Latest Update and Download button. PRTG connects to the Paessler servers and downloads the setup file, regardless of the status of the update check. Then Install Update [version number].
To use this function, a direct internet connection is necessary on the PRTG core server system.
PRTG is available in three different release channels. To change the release channel you receive updates from, open the auto-update Settings tab and choose the desired release channel in the Release Channel section.
For more information, see section Logs.
Click the Settings tab to configure the Software Auto-Update.
When a New Version is Available
Define what to do when software updates are available:
If you select the automatic installation option above, choose the desired time for the installation of updates from the dropdown list. You can also choose As soon as the update is available, which can be at any time of the day.
Updates are delivered in different release channels. You can choose between maximum stability, or most early access to new features. Choose from:
Save your settings. If you change tabs or use the main menu without saving, all changes to the settings are lost.
There are a few things we ask you to consider regarding automatic software updates:
- For auto-update to work, the PRTG core server system needs direct internet access. If a proxy connection is needed, configure it in the Core & Probes settings.
For details about the update servers, see the Knowledge Base: Which servers does PRTG connect to for Software Auto-Update and for Activation?
- During installation, the PRTG core server might restart without notice.
- PRTG automatically updates remote probes, causing short downtimes in monitoring of remote locations. In rare cases, a manual update of remote probes is required after you update the PRTG core server. In these cases, you are notified in the device tree, and monitoring of remote locations is interrupted until you perform the manual update on the remote probe system. If a probe system uses several network connections with different IP addresses, ensure these addresses are included in the list of allowed IPs. Otherwise the remote probe on this machine might be disconnected after an update.
- In a cluster, you only need to install the update on one cluster node. The new version is then automatically deployed to all other cluster nodes (causing a short amount of downtime for the monitoring on the cluster nodes, one after the other).
- If you run several individual PRTG core servers that are not in a cluster, you have to initiate and confirm an update for each single PRTG core server.
- You can disable automatic downloading on the auto-update Settings tab. Updates are then only downloaded on request, when you click the Check For Latest Update and Download button.
- PRTG does not start auto-update downloads if less than 500 MB disk space is available on the PRTG core server system. If this is the case, you can check this on the Log tab.
- Virus scanners can potentially cause issues when downloading or installing software updates. To avoid such issues, we recommend that you make the appropriate exclusions for the PRTG program directory.
Which servers does PRTG connect to for Software Auto-Update, Activation, etc.?
Which information does PRTG send back to Paessler?
How and where does PRTG store its data?
- Account Settings
- System Administration
- User Interface
- Notification Delivery
- Core & Probes
- User Accounts
- User Groups
- Administrative Tools
- PRTG Status
- Licensing Status and Settings
- Optional Downloads
- Help and Support Center
- Contact Support
There are some settings that you must make in the PRTG Administration Tool. For more details, see the sections: