PRTG Manual: Notification Delivery

SMTP Delivery Mechanism

Define how PRTG sends emails using the Simple Mail Transfer Protocol (SMTP):

• Direct delivery using built-in email relay server (default): Use the SMTP relay server built into PRTG. This server manages its own email queue. For each email, it looks up the target SMTP server via the MX record of the target domain, and sends the email.
• Use SMTP relay server (recommended in LANs/NATs): Set up your own SMTP relay server to send emails. Enter data below.
• Use two SMTP relay servers (primary and fallback server): Set up two SMTP relay servers with one as primary and one as fallback server. Enter data below.

If you monitor the IT infrastructure in your network address translation (NAT) or LAN, using your own LAN-based relay server ensures faster delivery of notification emails.

This option is not available in PRTG Hosted Monitor. PRTG Hosted Monitor uses SendGrid for email notifications. For more information, see the Paessler website: FAQ – PRTG Hosted Monitor.

Sender Email

Enter an email address to use as sender of all emails. This setting is global and applies to all email notifications by default. You can override the sender email in the settings of individual notifications.

Sender Name

Enter a name to use as sender of all emails. This setting is global and applies to all email notifications by default. You can override the sender name in the settings of individual notifications.

If the name contains angle brackets (<>), PRTG replaces them with braces ({}) for security reasons. For more information, see the Knowledge Base: What security features does PRTG include?

HELO Ident

Enter the HELO Ident for SMTP. This must be a unique name, preferably the Domain Name System (DNS) name of the PRTG core server system. See SMTP RFC 2821: The sender-SMTP must ensure that the domain parameter in a HELO command is a valid principal host domain name for the client host.

This option is not available in PRTG Hosted Monitor.

SMTP Relay Server

This setting is only visible if you select SMTP relay server above. Enter the IP address or DNS name of the SMTP relay server.

This option is not available in PRTG Hosted Monitor.

SMTP Relay SMTP Port

This setting is only visible if you select SMTP relay server above. Enter the port number that the SMTP relay server runs on. The standard port is 25.

This option is not available in PRTG Hosted Monitor.

SMTP Relay Authentication

This setting is only visible if you select SMTP relay server above. Select the kind of authentication required for the SMTP server:

• No authentication is required: Use SMTP without authentication.
• Use standard SMTP authentication: Use standard authentication.
• SASL authentication is required: Use secure authentication via Simple Authentication and Security Layer (SASL).

This option is not available in PRTG Hosted Monitor.

SMTP Relay User Name

This setting is only visible if you select Use standard SMTP authentication above. Enter a valid user name.

This option is not available in PRTG Hosted Monitor.

SMTP Relay Password

This setting is only visible if you select Use standard SMTP authentication above. Enter a valid password.

This option is not available in PRTG Hosted Monitor.

Connection Security

This setting is only visible if you select SMTP relay server above. Define the connection security for SMTP connections:

• Use SSL/TLS if supported (default): Use a Secure Sockets Layer (SSL)/Transport Layer Security (TLS) secured connection.
• Do not use connection security: Use an unsecure connection with plain text transfer.

This option is not available in PRTG Hosted Monitor.

SSL/TLS Method

This setting is only visible if you select SMTP relay server and connection security above. It is only relevant for secure connections. Select the SSL or TLS version that your SMTP device supports. We recommend that you use this option. If you do not get a connection, try with a different setting. Choose from:

• SSLv2 or SSLv3 (default)
• SSLv3
• TLS 1.0
• TLS 1.1
• TLS 1.2

This option is not available in PRTG Hosted Monitor.

SMTP Relay Server (Fallback)

These fields are only visible if you select the option for two SMTP relay servers above. See also the settings that you made for your primary SMTP relay server.

This option is not available in PRTG Hosted Monitor.

SMTP Relay SMTP Port (Fallback)

SMTP Relay Authentication (Fallback)

Connection Security (Fallback)

SSL/TLS Method (Fallback)

SMTP Relay User Name (Fallback)

SSL Method (Fallback)

SMTP Relay User Name (Fallback)

SMTP Relay Password (Fallback)

Test SMTP Settings

Click Test SMTP Settings to test your SMTP notification delivery configuration.

• Email Address: Enter an email address to send the test email notification to.
• Subject: Enter a subject for the test email notification.

This option is not available in PRTG Hosted Monitor.

Configuration Mode

Define a mode for the SMS delivery configuration:

• Disable SMS delivery: Do not use SMS delivery.

• Select an SMS provider from a list of providers: Select a provider from a list below.
• Enter a custom URL for a provider not listed: Use a different provider and manually enter the service URL below.

Service Provider

This setting is only visible if you select Select an SMS provider from a list of providers above. Select a service provider from the list. Choose between:

• BulkSMS All regions (except South Africa): Enter a User Name and Password below.

• URL: https://www.bulksms.co.uk:443/eapi/submission/send_sms/2/2.0
• Port: 443

• BulkSMS South Africa: Enter a User Name and Password below.

• URL: https://bulksms.2way.co.za:443/eapi/submission/send_sms/2/2.0
• Port: 443

• Agile Telecom: Enter a User Name and Password below.

• URL: http://agiletelecom.com/smshurricane3.0.asp
• Port: 80

• Esendex: Enter a User Name, Password, and Account below.

• URL: https://www.esendex.com/secure/messenger/formpost/SendSMS.aspx
• Port: 443

Some providers might require a port configuration in your firewall. Use the respective port from the list above.

User Name

This setting is only visible if you select Select an SMS provider from a list of providers above. Enter a user name for the service provider account.

Password

This setting is only visible if you select Select an SMS provider from a list of providers above. Enter a password for the service provider account.

Account

This setting is only visible if you select Select an SMS provider from a list of providers and Esendex above. Enter the account number or the API ID to connect your account if your provider asks you to register. Enter a string or leave the field empty.

Custom URL

This setting is only visible if you select Enter a custom URL for a provider not listed above. From the documentation of your SMS provider, enter the service URL that is used to send SMS messages.

Use the following placeholders for the recipient phone number and the text message:

• %SMSNUMBER
• %SMSTEXT

Use the GET method to request the custom URL. POST requests are not supported.

HTTP Authentication

This setting is only visible if you select Enter a custom URL for a provider not listed above. Select if PRTG uses HTTP basic authentication when it calls the custom URL of your SMS provider:

• Do not use HTTP basic authentication (default)
• Use HTTP basic authentication

HTTP basic authentication is necessary if the custom URL reads like https://[username]:[password]@my.custom.sms.provider/.

Custom SNI

This setting is only visible if you select Enter a custom URL for a provider not listed above.

Define if PRTG sends the Server Name Identification (SNI) extension to the Transport Layer Security (TLS) protocol along with the HTTP request:

• Do not send SNI (default): PRTG does not send the SNI when it executes the HTTP action.
• Send SNI: PRTG sends the SNI when it calls the target URL. Specify the SNI below.

Encoding for SMS

This setting is only visible if you select Enter a custom URL for a provider not listed above. Define the encoding of the URL string that PRTG sends to your provider:

• ANSI local system code page (default)
• UTF-8
• UTF-16

Virtual Host (SNI)

Enter the SNI name that the endpoint configuration requires. Usually, this is the fully qualified domain name (FQDN) of the virtual host.

Maximum Length of Text

Some SMS providers do not allow SMS messages that exceed a certain amount of characters. PRTG restricts the number of characters according to the length specified in this field. A value of 0 means the SMS is sent at its full length.

Test SMS Settings

Click Test SMS Settings to test your SMS notification delivery configuration.

• Number: Enter a phone number to send the test SMS notification to.
• Message: Enter a message for the test SMS notification.