PRTG Manual: System Administration—Notification Delivery
To open system administration, select Setup | System Administration from the main menu. Click on the tabs to change the different settings.
You can define the following aspects of your PRTG system setup:
- System Administration—User Interface
- System Administration—Monitoring
- System Administration—Notification Delivery
- System Administration—Core & Probes
- System Administration—Cluster
- System Administration—User Accounts
- System Administration—User Groups
- System Administration—Administrative Tools
In the Notification Delivery settings, you can define and test global settings for notification delivery. If you do not want to use a specific notification method, just leave the respective fields empty.
If you use PRTG on premises and open the system administration page from another administration page, PRTG will ask you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.
This section describes one of four steps to set up the notification system in PRTG. To complete your notification setup, go through all of the following steps:
- Check and set up the Notification Delivery settings to define how and to which recipient PRTG will send messages.
For detailed information, see section System Administration—Notification Delivery. - Check and set up Notification Contacts for the PRTG users to define the recipients of notifications.
For detailed information, see section Account Settings—Notification Contacts. - Check and set up Notification Templates to define the notification methods and their content.
For detailed information, see section Account Settings—Notification Templates.
You can also check or edit notification templates via the Notification Triggers tab. For more information, see section Sensor Notification Triggers Settings.
- Check and set up Notification Triggers for objects to define when notification messages will be sent.
For detailed information, see section Sensor Notification Triggers Settings.
We recommend that you always set up at least two notifications with different delivery methods for a notification trigger, for example, one email notification and one SMS notification. If delivery via email fails (due to an email server failure or other reasons), PRTG can still notify you via your smartphone. Simply set your latency setting to a state trigger and a notification via a delivery method other than the one for the first trigger. Or set up a second trigger with another notification for the corresponding object.
For background information, see section Notifications.
Notification Delivery Settings
This documentation refers to the PRTG System Administrator user accessing the PRTG web interface on a master node. If you use other user accounts, interfaces, or nodes, you might not see all of the options in the way described here. If you use a cluster installation, note that failover nodes are read-only by default.
SMTP Delivery |
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SMTP Delivery Mechanism |
Define how PRTG sends emails using Simple Mail Transfer Protocol (SMTP). Choose between:
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Sender Email |
Enter an email address to use as sender of all emails. This setting is global and applies to all email notifications by default. You can override the sender email in the settings of individual Notifications. |
Sender Name |
Enter a name to use as sender of all emails. This setting is global and applies to all email notifications by default. You can override the sender name in the settings of individual Notifications. |
HELO Ident |
Enter the HELO Ident for SMTP. This must be a unique name, preferably the DNS name of the machine running PRTG. See SMTP RFC 2821: The sender-SMTP must ensure that the domain parameter in a HELO command is a valid principal host domain name for the client host.
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SMTP Relay Server |
This field is only visible if you enable SMTP relay server above. Enter the IP address or DNS name of the SMTP relay server.
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SMTP Relay SMTP Port |
This field is only visible if you enable SMTP relay server above. Enter the port number the SMTP relay server is running on. The standard port is 25.
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SMTP Relay Authentication |
This field is only visible if you enable SMTP relay server above. Select the kind of authentication required for the SMTP server. Choose between:
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SMTP Relay User |
This field is only visible if you enable SMTP authentication above. Enter a valid username.
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SMTP Relay Password |
This field is only visible if you enable SMTP authentication above. Enter a valid password.
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Encrypt Connection |
This field is only visible if you enable SMTP relay server above. Enter the security level for SMTP connections. Choose between:
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Encryption Method |
This setting is only visible if you enable SMTP relay server and encryption above. It is only relevant for secure connections. Select the SSL or TLS version that your SMTP device supports. We recommend that you use the default value. If you do not get a connection, try with another setting. Choose between:
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SMTP Relay Server (Fallback) |
These fields are only visible if you enable the option for two SMTP relay servers above. Please see also the settings that you made for your primary SMTP relay server.
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SMTP Relay SMTP Port (Fallback) |
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SMTP Relay Authentication (Fallback) |
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Encrypt Connection (Fallback) |
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Encryption Method (Fallback) |
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SMTP Relay User (Fallback) |
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SSL Method (Fallback) |
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SMTP Relay User (Fallback) |
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SMTP Relay Password (Fallback) |
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Test SMTP Settings |
Click Test SMTP Settings to test your SMTP notification delivery configuration.
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SMS Delivery |
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You need an internet connection to send text messages via the HTTP API.
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Configuration Mode |
Define how you want to select an SMS provider. Choose between:
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Service Provider |
This field is only visible if you choose the provider list above. Select a service provider from the list. PRTG offers a small incomplete list of providers.
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User |
This field is only visible if you choose the provider list above. Enter a username for the service provider account. |
Password |
This field is only visible if you choose the provider list above. Enter a password for the service provider account. |
API ID / Account |
This field is only visible if you choose the provider list above. Some providers need an additional API ID or account information. If provided, enter it here. Please enter a string or leave the field empty. |
Custom URL |
This field is only visible if you enable the custom provider option above. From the documentation of your SMS provider, enter the service URL that is used to send SMS messages. Use the following placeholders for the recipient phone number and the text message:
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Custom URL-SNI |
Select if PRTG will send the SNI extension to the TLS protocol along with the HTTP request. Choose between:
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Virtual Host (SNI) |
This field is only visible if you select the SNI option above. Enter the SNI name that your endpoint configuration requires. Usually, this is the Fully Qualified Domain Name (FQDN) of the virtual host. |
Encoding for SMS |
Define the encoding of the URL string that PRTG sends to your provider. Choose between:
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Maximum Length of Text |
Some SMS providers will not allow SMS messages exceeding a certain amount of characters. PRTG will restrict the number of characters according to the length specified in this field. A value of 0 means the SMS is sent at its full length. |
Test SMS Settings |
Click Test SMS Settings to test your SMS notification delivery configuration.
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The notification methods Send SMS/Pager Message and Execute HTTP Action will use the central proxy settings defined for your PRTG core server. For details, see section System Administration—Core & Probes (section Proxy Configuration).
Save your settings. If you change tabs or use the main menu, all changes to the settings will be lost!
Knowledge Base: How can I send SMS text message notifications via a modem or a mobile phone with PRTG?
Knowledge Base: Why do I get a connection timeout message when sending SMS via bulksms?
Knowledge Base: Which URLs does PRTG use for its preconfigured SMS providers?
Knowledge Base: How can PRTG send instant messages to Jabber, ICQ, MSN, Yahoo, etc., using external software?
Knowledge Base: Can GMail / Google Apps be used for SMTP relay?
Knowledge Base: How can I enable Notification Delivery Logging?
Knowledge Base: How can I include my own logo into HTML emails?
Knowledge Base: Can I use Microsoft Office 365 as SMTP relay server for PRTG email delivery)
There are some settings that you must make in the PRTG Administration Tool, available as native Windows application. For more details, see the sections: |
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