PRTG Manual: Manage a PRTG hosted by Paessler Subscription

PRTG Network Monitor offers Monitoring as a Service with PRTG hosted by Paessler. PRTG hosted by Paessler runs in the cloud and does not require a PRTG core server installation inside your network, making monitoring even easier. We offer subscription plans that you can tailor to your needs and manage via the PRTG hosted by Paessler web portal on my-prtg.com.

All you need to do is open a web browser (Google Chrome 61 or later (recommended)), go to https://my-prtg.com, and log in to manage your subscription.

icon-book-arrowsFor details about setting up a PRTG hosted by Paessler instance, see manual section Create a PRTG Hosted by Paessler Instance.

Login Screen
Login Screen

Provide the credentials you entered when signing up and click Login or use single sign-on and continue with your Google+, Facebook, Windows, or Amazon account via the respective button.

Dashboard

The Dashboard tab gives you an overview of your PRTG hosted by Paessler subscription. Here you can manage or cancel your subscription, or add a new subscription. If you have purchased a subscription, you will also see when your next payment is due. You can also click the link under Domain to open the PRTG web interface.

PRTG in the Cloud Dashboard
PRTG in the Cloud Dashboard

Click Manage Subscription to view your subscription details. The following information is displayed where you can edit your plan, payment, or billing address. Click Change Plan to save your changes.

Manage Subscription
Manage Subscription

Click New Subscription to add a new subscription to your account.

Add a New Subscription
Add a New Subscription

Enter a domain name, for example myseconddomain.my-prtg.com, choose a plan, and then enter your credit card information and billing address. Click Subscribe Now to add the subscription.

Click Cancel Subscription to cancel your PRTG hosted by Paessler subscription. Enter CANCEL in the field and click Cancel Subscription again to finalize the cancellation.

Cancel a Subscription
Cancel a Subscription

History

This tab gives you an overview of the history of your subscriptions.

Subscription History
Subscription History

Account SettingsProfile

Here you can view your profile, view or update your payment information, and view your invoices.

Account Settings—Payment

When purchasing a subscription, you will need your payment information. Enter your credit card information and billing address here to save it for later use.

Payment Information
Payment Information

Account Settings—Invoices

Here you can view and download all of your invoices.

Logout

Click Logout in the upper-right corner to log out of your account.

 

Using PRTG hosted by Paessler—Topics