PRTG Manual: Manage a PRTG hosted by Paessler Subscription

PRTG Network Monitor offers Monitoring as a Service with PRTG hosted by Paessler. PRTG hosted by Paessler runs in the cloud and does not require a PRTG core server installation inside your network, making monitoring even easier. We offer subscription plans that you can tailor to your needs and manage via the PRTG hosted by Paessler web portal on my-prtg.com.

All you need to do is open a web browser (we recommend Google Chrome 72), go to https://my-prtg.com, and log in to manage your subscription.

icon-book-arrowsFor details about setting up a PRTG hosted by Paessler instance, see section Create a PRTG Hosted by Paessler Instance.

Login Screen

Login Screen

Provide the credentials you entered when signing up and click Log In, or use single sign on (SSO) and continue with your Google, Facebook, Windows, or Amazon account via the respective button.

System Status

The System Status gives you an overview of the overall status of PRTG hosted by Paessler, including services and features. Clicking the icon opens a new browser window.

System Status

System Status

Here you can see the status of your PRTG instances, my-prtg.com, authentication, and your subscriptions. You can also see a list of reported incidents such as version updates or scheduled maintenance. If you want to receive updates when there are issues, click the Subscribe to Updates button. You can receive updates via email or SMS text message. You can also contact support or view web feeds.

Dashboard

The Dashboard tab gives you an overview of your PRTG hosted by Paessler subscription. Here you can manage or cancel your subscription, or add a new subscription. If you purchased a subscription, you also see when your next payment is due. You can also click the link under Domain to open the PRTG web interface or click Change to change the domain name. The domain name can be anywhere from 4 to 60 characters long. Enter a domain name of your choice, such as myfirstdomain. If you enter myfirstdomain as the domain name here, for example, your PRTG hosted by Paessler instance is reachable under myfirstdomain.my-prtg.com.

PRTG Hosted by Paessler Dashboard

PRTG Hosted by Paessler Dashboard

Click Manage Subscription to view your subscription details. The following information is displayed where you can edit your plan. Select a subscription plan and click Change Plan to open the payment checkout dialog.

Manage Subscription

Manage Subscription

You see an overview of your order. Click Proceed To Checkout and follow the steps for entering your name, billing address, and credit card information if you have not done so during the creation of your PRTG hosted by Paessler instance. You can also edit your personal details in the last step. Click Pay $xxx.xx & subscribe to finish the subscription process.

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Click New Subscription to add a new subscription to your account.

Add a New Subscription

Add a New Subscription

Enter a domain name, for example myseconddomain.my-prtg.com, select a plan, and and click Proceed to Checkout to open the payment checkout dialog.

You see an overview of your order. Click Proceed To Checkout and follow the steps for entering your name, billing address, and credit card information if you have not done so before. You can also edit your personal details in the last step. Click Pay $xxx.xx & subscribe to finish the subscription process.

Click the Cancel Subscription link to cancel your PRTG hosted by Paessler subscription. Enter CANCEL in the field and click the Cancel Subscription button to finalize the cancellation.

Cancel a Subscription

Cancel a Subscription

History

This tab gives you an overview of the history of your subscriptions.

Subscription History

Subscription History

Account SettingsProfile

Here you can view your profile or change your password.

Profile Information

Profile Information

Click the Request Password Change button to change your password. PRTG then notifies you that an email has been sent to your inbox. Go to your inbox and open the email. Click Change Password to go to the change password screen.

Change Password

Change Password

Enter your new password, then enter it again to confirm it.

Account Settings—Payment

When purchasing a subscription, you need your payment information. Enter your payment details and billing details here to save them for later use, or click Change Details to edit information you already entered.

Payment Information

Payment Information

Account Settings—Invoices

Here you can view and download all of your invoices.

Logout

Click Logout in the upper-right corner to log out of your account.

 

Using PRTG hosted by Paessler—Topics