PRTG Manual: Manage a PRTG hosted by Paessler Subscription
PRTG Network Monitor offers Monitoring as a Service with PRTG hosted by Paessler. PRTG hosted by Paessler runs in the cloud and does not require a PRTG core server installation inside your network, making monitoring even easier. We offer subscription plans that you can tailor to your needs and manage via the PRTG hosted by Paessler web portal on my-prtg.com.
All you need to do is open a web browser (we recommend Google Chrome 72), go to https://my-prtg.com, and log in to manage your subscription.
For details about setting up a PRTG hosted by Paessler instance, see section Create a PRTG Hosted by Paessler Instance.
Provide the credentials you entered when signing up and click Log In, or use Single Sign-On and continue with your Google, Facebook, Windows, or Amazon account via the respective button.
The System Status gives you an overview of the overall status of PRTG hosted by Paessler, including services and features. Clicking the icon opens a new browser window.
Here you can see the status of your PRTG instances, my-prtg.com, authentication, and your subscriptions. You can also see a list of reported incidents such as version updates or scheduled maintenance. If you want to receive updates when there are issues, click the Subscribe to Updates button. You can receive updates via email or SMS text message. You can also contact support or view web feeds.
The Dashboard tab gives you an overview of your PRTG hosted by Paessler subscription. Here you can manage or cancel your subscription, or add a new subscription. If you purchased a subscription, you will also see when your next payment is due. You can also click the link under Domain to open the PRTG web interface or click Change to change the domain name. The domain name can be anywhere from 4 to 60 characters long. Enter a domain name of your choice, such as myfirstdomain. If you enter myfirstdomain as the domain name here, for example, your PRTG hosted by Paessler instance will be reachable under myfirstdomain.my-prtg.com.
Click Manage Subscription to view your subscription details. The following information is displayed where you can edit your plan, payment, or billing address. Click Change Plan to save your changes.
Click New Subscription to add a new subscription to your account.
Enter a domain name, for example myseconddomain.my-prtg.com, choose a plan, and enter your credit card information and billing address. Click Subscribe Now to add the subscription.
Click the Cancel Subscription link to cancel your PRTG hosted by Paessler subscription. Enter CANCEL in the field and click the Cancel Subscription button to finalize the cancellation.
This tab gives you an overview of the history of your subscriptions.
Here you can view your profile or change your password.
Click the Request Password Change button to change your password. PRTG then notifies you that an email has been sent to your inbox. Go to your inbox and open the email. Click Change Password to go to the change password screen.
Enter your new password, then enter it again to confirm it.
When purchasing a subscription, you will need your payment information. Enter your credit card information and billing address here to save it for later use.
Here you can view and download all of your invoices.
Click Logout in the upper-right corner to log out of your account.