PRTG Manual: Account Settings—My Account

Use Mobile App

Click Show QR Code for Mobile App Login to display the QR code and copy your account settings to the mobile app.

Login Name

Enter the login name of the user.

The login name must not contain the following invalid characters: " / \ [ ] : ; | = , + * ? < >

This option is not available in PRTG hosted by Paessler.

Display Name

Enter a name that the user recognizes. It is only used for display purposes.

Primary Email Address

Enter the user's email address.

Use an email client that can show HTML emails, otherwise you cannot read emails from PRTG.

Password

Define the user password. For security reasons, the account settings page does not contain the password. Choose between:

• Don't change
• Specify new password

If you choose to specify a new password, enter the old password and then the new password twice.

The new password must be at least 8 characters long. It must contain a number and a capital letter. Leading and trailing whitespaces are clipped. The password of a PRTG Administrator user can only be changed by the same PRTG Administrator user.

This option is not available in PRTG hosted by Paessler.

Passhash

Click Show passhash to display the passhash for the selected user. You need the passhash of a user if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

This option is not available in PRTG hosted by Paessler.

These settings are only available in PRTG hosted by Paessler.

API Username

Shows the username of the current user account. You need a username if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

API Passhash

Click Show passhash to display the passhash for the selected user. You need the passhash of a user if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

Reset API Passhash

Click Generate new passhash to reset the passhash of the current user.

Account Type

This setting is only visible to administrator users. However, it does not show if the user who's account you want to modify is a member of a group with administrative rights.

Define the account type for the current user:

• Read/write user: The user can change settings.
• Read-only user: The user cannot edit any settings except their own password. This is a good choice for public or semi-public logins.

This setting cannot be changed for the default administrator user.

Acknowledge Alarms

This field is only visible if Read-only user is enabled above. Acknowledging an alarm is an action that requires write access rights. However, you can explicitly allow this action to read-only users. If enabled, they still do not have write access, but may acknowledge alarms. Choose between:

• User may acknowledge alarms: The user can acknowledge alarms.
• User may not acknowledge alarms (default): The user is not able to acknowledge alarms.

Password Changes

Decide if you want the user to be able to change their account password or not. If you allow the user to change the password, this option is available in the My Account settings of the respective user. Choose between:

• User may change the account password
• User may not change the account password (default)

This field is only visible if you edit this option for read-only users as an administrator.

Primary Group

This field is only visible to administrator users. Select the primary group for the current user. Every user has to be a member of a primary group to make sure there is no user without group membership. Membership in other user groups is optional. For user experience, there is no difference between the primary group and other user groups.

You cannot change the primary group of Active Directory users. Users that you add with Active Directory Integration can only have this AD group as their primary group. If you need to change this, delete this user account and add it again.

Status

This setting is only shown for administrator users. Define the status of the current user:

• Active: The current user can log in to the account.
• Inactive: The current user's login is disabled. Use this option to temporarily deny access for this user.

This setting cannot be changed for the default administrator user.

Last Login

Shows the time stamp of the user's last login. This setting is shown for your information only and cannot be changed here.

Member of

Shows the groups the current user is a member of. Access rights to the device tree are defined at group level. This setting is shown for your information only and cannot be changed here.

Auto Refresh

Define if you want PRTG to reload web pages automatically for the current user:

• Refresh pages (recommended): Automatically refresh the single page elements on the web pages in PRTG.
• No automatic refresh: Do not automatically refresh web

Auto Refresh Interval (Sec.)

This setting is only relevant if you enable Refresh pages (recommended) above. Enter the number of seconds that PRTG waits between two refreshes. We recommend that you use 30 seconds or more. Minimum value is 20 seconds.

Shorter intervals create more CPU load on the server running PRTG. If you experience load problems while using the web interface (or PRTG Maps), set a higher interval.

Play Audible Alarms

Define when PRTG plays an audible alarm on web pages whenever there are new alarms:

• Never: Do not play sound files on any web pages.
• On dashboard pages only: When there are new alarms, play a predefined sound on dashboard pages only. The sound is played with every refresh of the dashboard page if there is at least one new alarm.
• On all pages: When there are new alarms, play a predefined sound on all web pages. The sound is played with every page refresh if there is at least one new alarm.

Audible alarms are only played if the New Alarms value in the Global Header Area of the PRTG web interface is greater than 0 after a page refresh. The number of existing alarms is not considered.

For more information about audible notifications and supported browsers, see the Knowledge Base: Which audible notifications are available in PRTG? Can I change the default sound?

If you experience issues with audible notifications in Google Chrome, see the Knowledge Base: Why are audible alerts in public maps not working in Chrome?

Homepage URL

Define the user's default page, which is loaded after logging in or clicking on the Home button in the main menu.

Timezone

Define the timezone for the current user. Depending on the timezone you select, PRTG shows the current user's local time zone in all data tables and graph legends.

PRTG receives the Coordinated Universal Time (UTC) from the system time set on the PRTG core server for this purpose.

If you get a warning message about differing timezones, see the Knowledge Base: Why do I get a warning message when timezones differ?

Date Format

Define the date format for the current user. The following formats are available:

• Use System Settings: Use the date format of the server PRTG runs on.
• DD.MM.YYYY HH:MM:SS (24h)
• DD.MM.YYYY HH:MM:SS (AM/PM)
• MM/DD/YYYY HH:MM:SS (24h)
• MM/DD/YYYY HH:MM:SS (AM/PM)
• YYYY-MM-DD HH:MM:SS (24h)
• YYYY-MM-DD HH:MM:SS (AM/PM)

This setting takes effect after the next login.

Color Mode

Select a color mode for your web interface.

Email Notifications

Define if you want to get emails from the ticket system:

• I want to receive an email whenever a ticket changes: You receive an email each time a ticket is assigned to you or your user group, or if a ticket that is assigned to you or your user group is changed.
  If you edit tickets that are assigned to you or your user group, or you assign a ticket to yourself or your user group, you do not receive an email.
• I do not want to receive any emails from the ticket system: You do not receive any emails about tickets.