PRTG Manual: My Account

QR Code

Click Show QR Code for PRTG App Login to display the QR code and copy your account settings to the PRTG app.

Login Name

Enter the login name of the user.

The login name must not contain the following invalid characters: " / \ [ ] : ; | = , + * ? < >

This option is not available in PRTG hosted by Paessler.

Display Name

Enter a name that the user recognizes. It is only used for display purposes.

If the name contains angle brackets (<>), PRTG replaces them with braces ({}) for security reasons. For more information, see the Knowledge Base: What security features does PRTG include?

Primary Email Address

Enter the user's email address.

Use an email client that can show HTML emails, otherwise you cannot read emails from PRTG.

Password

Define the user password or decide whether to change a password:

• Do not change
• Specify new password

For security reasons, PRTG does not display the password here.

If you choose to specify a new password, enter the old password, then enter the new password twice.

The new password must be at least 8 characters long. It must contain a number and a capital letter. Leading and trailing whitespaces are clipped. The password of an administrator can only be changed by the same administrator.

This option is not available in PRTG hosted by Paessler.

Passhash

Click Show passhash to display the passhash for the user. You need the passhash of a user if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

This option is not available in PRTG hosted by Paessler.

API Username

Shows the username of the user account. You need a username if you use the PRTG API. This setting is shown for your information only and cannot be changed here.

API Passhash

Click Show passhash to display the passhash for the user. You need the passhash of a user if you use the PRTG API. This setting is shown for your information only and cannot be changed here.

Reset API Passhash

Click Generate new passhash to reset the passhash of the user.

Primary Group

This setting is only visible to administrators. Select the primary group for the user from the dropdown menu.

Every user has to be member of a primary group to make sure there is no user without group membership. Membership in other user groups is optional. For user experience, there is no difference between the primary group and other user groups.

You cannot change the primary group of Active Directory users. Users that you added via Active Directory Integration can only have the respective Active Directory group as their primary group.

Status

This setting is shown for your information only and cannot be changed here.

Last Login

Shows the time stamp of the user's last login. This setting is shown for your information only and cannot be changed here.

Member of

Shows the user groups that the user is a member of. Access rights to device tree objects, libraries, maps, reports and the ticket system are defined at group level. This setting is shown for your information only and cannot be changed here.

Automatic Refresh

Define if you want PRTG to automatically reload web pages in the PRTG web interface for the user:

• Refresh pages (recommended): PRTG automatically refreshes single page elements on web pages in the PRTG web interface.
• Do not refresh pages: PRTG does not automatically refresh web pages in the PRTG web interface.

Refresh Interval (Sec.)

This setting is only visible if you enable Refresh pages (recommended) above. Enter the number of seconds that PRTG waits between two refreshes. We recommend that you use 30 seconds or more. The minimum value is 20 seconds.

Shorter refresh intervals create more CPU load on the probe system. If you experience load issues while using the PRTG web interface (or maps), set a longer refresh interval.

Audible Alarms

Define whether PRTG plays an audible alarm on web pages in the PRTG web interface when there is a new alarm:

• Do not play audible alarms: PRTG does not play sound files on any web pages.
• Play audible alarms on dashboard pages only: When there is a new alarm, PRTG plays a predefined sound on dashboard pages only. The sound is played with every refresh of the dashboard page if there is at least one new alarm.
• Play audible alarms on all pages: When there is a new alarm, PRTG plays a predefined sound on all web pages. The sound is played with every page refresh if there is at least one new alarm.

Audible alarms are only played if the New Alarms value in the global header area of the PRTG web interface is greater than 0 after a page refresh. PRTG does not consider the number of old alarms.

For more information , see the Knowledge Base: Which audible notifications are available in PRTG? Can I change the default sound? and Why are audible alerts in public maps not working in Chrome?

Homepage URL

Define the user's default homepage in the PRTG web interface. This is the page that the user sees after logging in or when selecting Home from the main menu. Enter a PRTG-internal web page.

Time Zone

Define the time zone for the user. Depending on the time zone you select here, PRTG shows the user's local time zone in all data tables and graph legends.

PRTG receives the Coordinated Universal Time (UTC) from the system time set on the PRTG core server for this purpose.

If you get a warning message about differing time zones, see the Knowledge Base: Why do I get a warning message when time zones differ?

Date Format

Select the date format for the user from the dropdown menu:

• Use System Settings: Use the date format of the PRTG core server system.
• DD.MM.YYYY HH:MM:SS (24h)
• DD.MM.YYYY HH:MM:SS (A.M./P.M.)
• MM/DD/YYYY HH:MM:SS (24h)
• MM/DD/YYYY HH:MM:SS (A.M./P.M.)
• YYYY-MM-DD HH:MM:SS (24h)
• YYYY-MM-DD HH:MM:SS (A.M./P.M.)

This setting takes effect after the next login.

Color Mode

Select a color mode for the PRTG web interface:

• Light
• Dark

Email Notifications

Define if the user receives emails from the ticket system:

• Receive an email when a ticket changes: The user receives an email each time a ticket is assigned to the user or to the user group they are a member of, or if a ticket is changed.
  If the user edits tickets that are assigned to them or the user group they are a member of, or if they assign a ticket to themselves or their user group, they do not get an email.
• Do not receive any emails from the ticket system: The user does not receive any emails from the ticket system.