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Aurelio, System Admin at Paessler AG

To open the account settings of the currently logged in user, select Setup | Account Settings from the main menu. Select the various tabs to change the different settings.

Account Settings TabsAccount Settings Tabs

You can define the following aspects of your account settings:

In the My Account settings you can define values regarding your (currently logged in) PRTG user. All settings in this section are user-specific. Some account options may not available, but restricted to the administrator.

Note: If you open the system administration page from another administration page and 15 minutes (900 seconds) have passed since your last credential-based login, you will be asked to enter your credentials again for security reasons. A dialog box will appear. Simply enter your Login Name and Password for PRTG in the corresponding fields, confirm and you're done.

My Account SettingsMy Account Settings

My Account Settings

Note: This documentation refers to the PRTG System Administrator user accessing the Ajax interface on a master node. For other user accounts, interfaces, or nodes, not all of the options might be visible in the way described here. When using a cluster installation, failover nodes are read-only by default.

User Account

Login Name

Enter the login name for the user.

Display Name

Enter a name that the user recognizes. It will not be used for login purposes.

Primary Email Address

Enter the user's email address.

Password

Define the user password. For security reasons, the account settings page does not contain the password. Choose between:

  • Don't change
  • Specify new password

If you choose to specify a new password, enter the old password and then the new password twice.

Note: The new password must be at least 8 characters long. It must contain a number and a capital letter. The password of a PRTG Administrator user can only be changed by this PRTG Administrator user himself.

Passhash

Click Show passhash to display the passhash for the selected user. You need the passhash of a user if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

Account Control

Account Type

This setting is only visible to administrator users. However, it will not shown if the user who's account you want to modify is a member of a group with administrative rights.

Define the account type for the current user. Choose between:

  • Read/Write User : You can change settings.
  • Read Only User : You can not edit any settings except your own password. This is a good choice for public or semi-public logins.

Note: This setting cannot be changed for the default administrator user.

Allow Acknowledge Alarms

This setting is only visible if read only user is enabled above. Acknowledging an alarm is an action which requires write access rights. However, you can explicitly allow this action to read-only users. If enabled, they still do not have write access, but may acknowledge alarms. Choose between:

  • Allow : Allow acknowledging alarms for this user.
  • Deny : The user will not be able to acknowledge alarms.

Password Changes

Decide if you want the user to be able to change his account's password or not. If you allow the user to change the password, this option will be available in the My Account settings of the respective user. Choose between:

  • User may change his account's password
  • Deny the right to change the password (default)

Note: This field is only visible if you edit this option for read-only users as an administrator.

Primary Group

This setting is available only for administrator users. Select the primary group for the current user. Every user has to be member of a primary group to make sure there is no user without group membership. Membership in other user groups is optional. For user experience there is no difference between the primary and other user groups.

Note: You cannot change the primary group of Active Directory users. Users which you added with Active Directory Integration can only have this AD group as their primary group. If you need to change this, please delete this user account and add it anew.

Status

This setting is only shown for administrator users. Define the status of the current user. Choose between:

  • Active : The current user can login to the account.
  • Inactive : The current user's login is disabled. Use this option to temporarily deny access for this user.

Note: This setting cannot be changed for the default administrator user.

Last Login

Shows the time stamp of the user's last login. This setting is shown for your information only and cannot be changed here.

User Groups

Member of

Shows the groups the current user is member of. Access rights to the device tree are defined on group level. This setting is shown for your information only and cannot be changed here.

Auto Refresh and Alerting

Auto Refresh

Define if you want PRTG to reload web pages automatically for the current user. Choose between:

  • Refresh pages (recommended) : Automatically refresh the single page elements on the web pages in PRTG.
  • No automatic refresh : Do not automatically refresh web pages.

Auto Refresh Interval (Sec.)

This setting is only relevant if you enable auto refresh above. Enter the number of seconds that PRTG waits between two refreshes. We recommend that you use 30 seconds or more. Minimum value is 20 seconds.

Note: Shorter intervals create more CPU load on the server running PRTG. If you experience load problems while using the web interface (or PRTG maps), please set a higher interval.

Play Audible Alarms

Define when an audible alarm will be played for the current user on web pages whenever there are alarms in PRTG. Choose between:

  • Never : Do not play sound files on any web pages.
  • On dashboard pages only : When there are alarms, play a predefined sound on dashboard pages only. The sound snipped will be played again with every refresh of the dashboard page.
  • On all pages : When there are alarms, play a predefined sound on all web pages. The sound will be replayed with every page refresh.

For more information about audible notifications and supported browsers, see the More section below.

Web Interface

Homepage URL

Define the user's default page, which is loaded after logging in or clicking on the Home button in main menu.

Max. Groups/Devices per Group

In order to provide a fast and smooth user experience, PRTG attempts to reduce page size when displaying the device tree. It automatically collapses groups and devices when reaching a specified number of items. Enter this threshold for groups  and devices here. We recommend values between 10 and 30 .

Max. Sensors per Device

In order to provide a fast and smooth user experience, PRTG attempts to reduce page size when displaying the device tree. It automatically collapses groups and devices when reaching a specified number of items. Enter this threshold for sensors per devices here. We recommend values between 10 and 30 .

Timezone

Define the time zone for the current user. Depending on the time zone you select here, PRTG shows the current user's local time zone in all data tables and graph legends.

Note: PRTG receives the  UTC (Coordinated Universal Time) from the system time set on the PRTG core server for this purpose.

Date Format

Define the format of dates for the current user.

Note: This setting will take effect after the next login.

Ticket System

Email Notifications

Define if you want to get emails from the ticket system. Choose between:

  • I want to receive an email whenever a ticket changes : You will receive an email each time a ticket is assigned to you or your user group, or if a ticket which is assigned to you or your user group is changed.
    Note: If you edit tickets which are assigned to you or your user group, or you assign a ticket to yourself or your user group, you will not get an email.
  • I do not want to receive any emails from the ticket system : You will not get any emails about tickets.

Notification Contacts

In the Notification Contacts tab you can define recipients for each user account. Recipients can be email addresses, phone numbers, or push devices (iOS, Android and Windows Phone devices with the corresponding PRTG smartphone app).

Comments

On the Comments tab you can enter free text for each object. You can use this function for documentation purposes or to leave information for other users.

Click Save to store your settings. If you change tabs or use the main menu, all changes to the settings will be lost!

History

In the History tab all changes in the settings of an object are logged with a timestamp, the name of the PRTG user who has conducted the change, and a message. The history log retains the last 100 entries.

Click the Continue button to save your settings. If you change tabs or use the main menu, all changes to the settings will be lost!

More

Knowledge Base: Which audible notifications are available in PRTG? Can I change the default sound?

 

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