"The page below is from the manual of PRTG, our quick-to-install and easy-to-use network monitoring software"
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PRTG Manual: ONE—Download, Installation, and First Login
Simply download and install the version of PRTG Network Monitor which meets your needs. For video tutorials with PRTG basics, please see the More section below.
On the Paessler website, you find two different installers for PRTG, a public download for the Freeware and Trial editions, and a login link to download a commercial edition, which is available for paying customers only.
Please download the latest publicly available program version from the Paessler website. Simultaneously, you will receive a trial key. Enter this license key during the installation of PRTG.
Note: Every Freeware installation starts as a Trial version, permitting you an unlimited number of sensors for 30 days. After the trial period expires, your installation automatically reverts to a Freeware edition with 100 sensors. Please understand that Commercial Edition users get prioritized support.
Downloads and updates are free to customers with an active maintenance contract. Please log in to the Paessler website to get the latest PRTG version. There you can also find your license key, which must be entered during the installation:
If you do not have an active maintenance contract and need one, please contact email@example.com.
Note: Once installed, usually PRTG's Software Auto-Update will automatically provide and install new software versions. This helps you keep PRTG up to date.
Double click the setup file on the computer you want to use as PRTG server. Follow the installation wizard and install the software.
At the end of the installation, PRTG opens a new browser window automatically. It connects to the PRTG web interface, shows the device tree, and starts the setup assistant. Please make sure you load the web interface with one of the supported browsers:
- Google Chrome 49 or later (recommended),
- Mozilla Firefox 45 or later, or
- Microsoft Internet Explorer 11.
Note: Due to scripting incompatibilities, you might not be able to use all functionalities of the PRTG Ajax web interface with Internet Explorer 10 or earlier and other older browsers. If you cannot access the PRTG web interface, please open the URL of the PRTG in another browser.
If everything works fine, the first thing you will see will not be the login screen, but the device tree. You only have to log in manually if you use a different browser.
- Leave the Login Name and Password fields empty.
- Choose the Use AJAX Web GUI (All features, optimized for desktop access) option.
- Click the Default Login button to login.
Please make sure you use a supported web browser when logging in to PRTG. Please use Google Chrome 49 or later (recommended), Mozilla Firefox 45 or later, or Microsoft Internet Explorer 11. Only with a supported browser you can log in with the Use AJAX Web GUI (All features, optimized for desktop access) option. If you see this option grayed out, please change your browser and open the URL again.
Please see the next step for more information about the initial configuration of PRTG using the Smart Setup!
Video tutorials for PRTG Network Monitor: