Paessler PRTG brings SuperVia urban trains up to speed
About SuperVia
SuperVia operates the urban train service in the metropolitan region of Rio de Janeiro. Controlled by Odebrecht TransPort since 2010, it operates on a 270km road network on eight branches with 102 stations.
The route crosses Rio de Janeiro and eleven other municipalities in the metropolitan region (Duque de Caxias, Nova Iguaçu, Nilópolis, Mesquita, Queimados, São João de Meriti, Belford Roxo, Japeri, Magé, Paracambi and Guapimirim). SuperVia trains carry an average of 650,000 passengers every working day.
In August 2014, the Rio de Janeiro Metropolitan Region's public train transportation company, SuperVia, started using PRTG Network Monitor from the German company Paessler AG.
Commenting on how PRTG helps SuperVia monitor its IT system, William Cintra, Service Desk Coordinator, says that the visualization of critical environments allows them to act preventively before the user even notices in situations that could affect passengers' daily lives.
“Next to many other benefits, using PRTG brings us 50% savings in administration time and 20% fewer support requests. For all these reasons, SuperVia continues to entrust PRTG with the task of helping it manage and control its IT system.”
Gilberto Sousa, IT Manager at SuperVia
The challenge
SuperVia transports around 650,000 passengers a day and has a 270 km road network that crosses twelve municipalities in the metropolitan region of Rio de Janeiro. According to the company, the implementation of PRTG was a central part of an insourcing process in its IT department promoted by its manager Gilberto Sousa, which consists of replacing an outsourced service with an in-house service, covering the Service Desk, Systems, and Infrastructure areas.
Gilberto explained that the implementation of PRTG was fundamental to achieving greater control of the company's data center, obtaining faster responses to incidents. This made it possible to anticipate problems – since one of the main objectives of managing the department is to avoid any impact on end users. Among the many benefits cited, he highlighted: “50% savings in administration time and 20% fewer support requests”.
PRTG in use
SuperVia monitors servers, switches, routers, firewalls, systems, databases, printers, CCTV cameras, and Microsoft applications with PRTG. A total of 2,500 sensors have been configured on its system, including sensors for monitoring ping, page file usage, memory, CPU load, disks, uptime, network, SNTP, VMware host hardware status, Cisco SNMP system operation, 64bit SNMP traffic, ports, Windows processes, and others. Paessler's software is also used to monitor virtual environments.
Previously, the IT team used Nagios software. The switch to PRTG was recommended by the company's project coordinator, Thales Laray, who had already worked with the tool at a different company.
The main reason for the switch was the practicality of the interface: “We changed because it was easy to deploy and the interface was user-friendly for our analysts to manage, so there was no need for a monitoring specialist.”
Conclusion
For the IT Manager, the implementation of the software was very important because it helped to solve other problems such as disk space problems on the file server; locking of specific communication ports; database time-outs; vandalism or theft of CCTV cameras; control of internet and MPLS link consumption, and agility in resolving network, server, and system problems.
For all these reasons, SuperVia continues to entrust PRTG with the task of helping it administer and control its IT system.
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