COMPANY
HammondCare
INDUSTRY
Healthcare
COMPANY SIZE
Enterprise
COUNTRY
Australia
SCALE
76 locations, 5,100+ staff and volunteers, 34,000+ patients
At HammondCare, clinicians use mobile workstations to access patient records at the bedside. If the Wi-Fi goes down, they switch to paper. If a server fails, medical records become inaccessible. For an aged-care provider specializing in dementia and palliative care, that is not a minor inconvenience.
Before implementing PRTG, HammondCare had no centralized visibility of its IT infrastructure across 76 national locations. Comms rooms housing servers, switches, and networking equipment operated in silos. Problems were reported by site staff, not caught by IT. Outages were becoming more frequent and more severe as the organization grew.
"If you can’t see a device on the network, then you can’t monitor it to ensure it is working at an optimal level and then fix it quickly when it stops working," said Kasun Haputhanthri, Infrastructure and Cloud Manager at HammondCare.
HammondCare deployed PRTG Network Monitor across 76 sites with 2,500 sensors covering LAN, WAN, servers, applications, cloud services, hardware, storage, firewalls, virtual environments, routers, switches, and environmental conditions including temperature and humidity.
Sensor types include REST, NetFlow, WMI, Ping, and SNMP. Alerts route automatically to the right technical team via Microsoft Teams, email, and the PRTG mobile app. Issues surface before site staff notice anything is wrong.
The team now monitors nurse call buttons, point-of-care mobile workstations, and Wi-Fi infrastructure centrally. What was previously invisible is now tracked in real time. Once PRTG has sufficient historical data, the team will use trend analysis to stay ahead of resource constraints before they become problems.
PRTG has enabled faster resolution of IT problems, allowing my team to be more proactive and efficient and has ultimately achieved its primary objective of minimizing downtime.
