COMPANY
Mais Dados Digital
INDUSTRY
Consulting, Services, IT & Telecommunication
COMPANY SIZE
SMB
COUNTRY
Brazil
SCALE
MSP, 322 clients, Oracle Cloud, NOC, Brazil-wide
Mais Dados Digital is a Brazilian MSP with 20 years of experience, specializing in Oracle Cloud databases, management systems, cloud backup, and help desk for clients in wholesale, retail, distribution, and industry across Brazil.
As the company expanded to serve customers and their branches nationwide, its homegrown monitoring system could not keep pace with the volume of business. The team evaluated multiple products to fill the gap and chose PRTG for its robust Oracle database monitoring capabilities.
The goal was to ensure business continuity across 322 client environments, covering both on-premises and cloud, while detecting issues faster than clients would notice them.
PRTG now monitors all 322 client environments from a central NOC. Alerts fire when customer systems become unavailable, pinpointing whether the failure originates in the infrastructure or the application layer.
The team has developed 96 custom monitoring templates, each tailored to the specific demands of individual client companies. Backup verification runs every two hours, with each customer's schedule configured to match their own backup timing.
PRTG monitors Oracle Cloud servers, network devices, databases, management systems, and CRM applications. This visibility ensures SLAs are met and has opened up new service offerings for Mais Dados Digital.
The monitoring team was reduced from six technicians to two, freeing the rest for higher-value work. PRTG is now a key differentiator in Mais Dados Digital's cloud monitoring sales proposals.
With PRTG, we were able to avoid 80% of the unavailability problems that previously occurred in clients' systems and processes, as well as pointing out operational bottlenecks and proposing systemic adjustments that only a database specialist would be able to see and resolve quickly and effectively.
