• English
    • Deutsch
    • Español
    • Français
    • Italiano
    • Português
    • Pусский

SKY Perfect JSAT programs Paessler PRTG to increase customer satisfaction

 

About SKY perfect JSAT Corporation

Based in Tokyo, Japan, SKY Perfect JSAT Corporation (JSAT) is a prominent Japanese satellite communications company known for its extensive satellite broadcasting and communication services.

Founded in 1985, the company has established itself as a key player in the industry, providing a wide range of satellite-based solutions, including direct-to-home (DTH) broadcasting, satellite internet services, and data communication.

 

SKY Perfect JSAT's satellite fleet covers a significant portion of the Asia-Pacific region, making it a crucial provider of telecommunication and broadcasting services in Japan and beyond. The corporation's commitment to technological innovation and quality service has solidified its position as a leader in the satellite communication field.

SKY Perfect JSAT installed Paessler PRTG Network Monitor for the monitoring of traffic within its satellite communication services (including WAN/LAN equipment). Prior to PRTG, the organization was using a system which was developed using RRD tool. However, PRTG has replaced pre-existing systems to become JSAT’s main monitoring tool.

SKY Perfect JSAT headquarters
 
quote-outline-white-14-one-forth.png

 

“PRTG is remarkable. It’s been easy to use, install and set up.”

Naohiro Someya, Technical Operations Team at JSAT

 

 

The challenge

 

Satellite links are not only used for TV broadcasting and are critical components to society as a whole, as they are used in enterprise conference systems, special communication lines to depopulated areas and as emergency lines during and after natural disasters, in fact. With this reason, ensuring uptime is so critical, as it has an impact on the entire community. Satellite links were used as a cellular backhaul in Great East Japan following the earthquake and Tsunami in 2011, highlighting how the impact of satellite extends far beyond television. 

Availability is a critical component of delivering high customer satisfaction to JSAT’s users. This is true in the communications and broadcast business and applies both to television and the internet, with viewers able to consume their favorite shows, on the move, via their mobiles. The pressure is on for broadcasters far and wide to deliver stable operations to consumers, regardless of their consumption preferences. 

Under the direction of Naohiro Someya, Technical Operations Team at JSAT sought to understand the impact of the digital divide on operations, whilst also putting best practice measures in place to monitor traffic for disaster recovery – to ensure the network is always available. For some services, the bandwidth is shared and distributed to users. Given the usage and time of day differs between people, visualizing traffic and bandwidth is important to ensure the distribution level and a stable service is delivered to all. In cases of natural disaster and when emergency lines are required, it’s important to be able to react quickly – being able to monitor the system to ensure that it is ready to go when called upon gives the company great confidence.

Satellite example JSAT
 

The solution

 

Someya explained: “We need to understand bandwidth operations so that we are best placed to design system enhancements. With PRTG, we are able to visualize traffic volume across our channels, which helps us to provision the right systems to maintain high customer satisfaction and stable operation.” 

As such, Someya and his team are using PRTG to monitor user traffic volume, and traffic volume at each server – to understand consumption when multiple users are sharing communication bandwidth. Someya noted: “PRTG is remarkable. It’s been easy to use, install and set up.”

 

The benefits

 

JSAT’s specialist satellite communication operations team is enjoying the simplicity provided by PRTG. Firstly, one server is monitoring multiple devices across several areas of the business – relieving the burden on staff. In addition, the team is able to bring together all the data from across the business via the visual graphics, and insights presented within the PRTG dashboards – simplifying the otherwise segmented business operations. 

Someya, added: “PRTG is excellent in terms of its usability compared with other applications. Put simply, it hasn’t had any problems, ever. There are other hard-to-use monitoring systems, that require multiple steps just to see the CPU load on the server and operational response is relatively slow. I would highly advise other companies, regardless of your industry, to take-up monitoring with PRTG and see the benefits of the system, including its visualizations, on your business.”

 

Get to know more happy PRTG customers

Customer success story Het Concertgebouw & PRTG

The IT team at Het Concertgebouw regularly does power failure tests and immediately sees in PRTG what goes down and no longer comes up. ➤ Read the complete customer success story now!

Read more

Customer success story The Convention Centre Dublin & PRTG

PRTG allows the team at The CCD to easily monitor the performance of the information displays, and other IoT devices, centrally and in real time. ➤ Read the complete customer success story now!

Read more

Customer success story Clair Global & PRTG

Clair Global has the ability to rapidly deploy high-density Wi-Fi networks in a place where none exist, and they use PRTG to monitor everything. ➤ Read the complete customer success story now!

Read more