COMPANY
Leica Geosystems
INDUSTRY
Manufacturing
COMPANY SIZE
Enterprise
COUNTRY
Switzerland
SCALE
4,500+ employees, 35 countries, 6 remote probes
Leica Geosystems provides high-availability IT services to more than 4,500 employees across 35 countries. The IT team works across different locations and time zones. Real-time status for all sites had to be accessible from a single place.
Monitoring was anything but centralized. The team was running WhatsUp Gold, BSM for SAP, and Systems Insight Manager alongside a new SQL monitoring project. Every tool added complexity. No single view existed. One platform was needed to replace them all.
Leica Geosystems started with PRTG for SQL database monitoring, working with ITPS AG to build custom sensors for MS SQL, MySQL, and Oracle. The pilot proved the concept. The team then consolidated all other tools into PRTG.
Today, a single PRTG server with six remote probes covers Switzerland, APAC, EMEA, the Americas, SQL databases, and internal teams. 17,000 sensors are active: 12,000 managed by central IT, 5,000 by internal teams. Custom SAP sensors monitor applications at the OS, database, and application level.
Device templates standardize configurations across server types, with five to ten sensors per device. SLA groups make it easy to assess incident severity.
The team disabled email alerts entirely. The service desk checks the PRTG console directly. When an alert appears, a ticket is opened, the alarm is acknowledged, and the ticket number is logged. The goal: everything green or acknowledged.
We were eager to try a centralized, all-in-one IT management tool for our monitoring. After evaluating our existing slate of tools, we quickly decided to go with PRTG as our default solution.
