COMPANY
Clair Global
INDUSTRY
Education
COMPANY SIZE
Midsized Company
COUNTRY
United States
SCALE
Temporary event networks, NOC, portable production racks
Clair Global is the world's largest touring audio company, providing data services for events including Coachella, iHeartRadio, and major sporting events. When a festival takes place in the California desert with 100,000 attendees per day, there is no network to plug into. Clair Global builds everything from scratch.
Fan-facing Wi-Fi, RFID wristbands, POS systems, lighting, audio, and access control all run over IP. Sponsors and organizers need continuous uptime.
Power is the most unpredictable variable at a live event. An outage with no early warning means a failed show.
PRTG monitors everything Clair Global deploys. After fiber goes in and access points are installed, PRTG covers the full network: UPS and power input, environmental conditions, Wi-Fi usage, WAN bandwidth, RFID wristbands, POS systems, and equipment temperature.
Custom sensors were built for use cases where native types don't cover specific event infrastructure needs.
Attendee wireless utilization data from PRTG allows Coachella to quantify and monetize sponsor exposure. RFID zone data shows which festival areas were most attended.
From its NOC, Clair Global remotely monitors portable production racks at tour and festival locations worldwide, providing 24/7 support and catching issues before they affect the audience.
PRTG helps us do a better job than our competitors because we are able to monitor critical networks and react quickly before an issue spins out of control.
