COMPANY
Infield ICT
INDUSTRY
Healthcare and MSP (Managed Service Providers)
COMPANY SIZE
SMB
COUNTRY
Netherlands
SCALE
MSP, multiple hospital clients, PRTG Hosted Monitor
Infield ICT is a Dutch managed service provider focused on healthcare IT. Its clients include hospitals running cardiac monitors, respirators, X-ray equipment, and electronic patient records. When those systems fail, the consequences are serious for patient care.
Before PRTG, the team had to check dozens of systems every day across each client's infrastructure. That manual overhead consumed time that should have gone toward fixing problems, not finding them.
The team needed a single platform that could handle multiple clients, alert in real time, and free engineers from daily manual checks.
Infield ICT now uses PRTG Hosted Monitor across all its hospital clients. One dashboard shows the full picture across every client. When an engineer resolves an issue, it clears from the view. Everyone stays informed without duplicating effort.
PRTG Hosted Monitor runs as SaaS, removing the need for server hardware, installation, or maintenance. Custom sensors extend hundreds of native types covering REST, database, cloud, SSL, and more.
The daily manual check across dozens of systems is now a single dashboard review. Time savings across the team are equivalent to one full-time engineer. Hospital IT staff save three to four hours per day.
The impact goes further. Before PRTG, a failing system forced a hospital to close an operating theatre.
We are extremely satisfied with the service and support we receive from Paessler, so we definitely plan to continue our partnership in the future.
