Infield ICT relies on Paessler PRTG to monitor hospital infrastructures

The challenge

Infield ICT supports a number of hospitals with their ICT infrastructure. They use numerous crucial devices, such as cardiac monitors, respirators and X-ray equipment, as well as, of course, the electronic patient record and so on. A good and orderly ICT infrastructure is therefore essential, as a faulty device can cause serious problems.

Martijn Stuart, founder and CEO of Infield ICT, states: We partnered with Paessler because we needed a monitoring system that would allow us to check the status of our customer’s IT infrastructure at a glance and detect problems immediately. We have been partners since 2018 and have been reducing risks since then.

The solution

Paessler PRTG Hosted Monitor is a SaaS solution suitable for both small and large IT infrastructures. This software easily integrates into your existing systems and eliminates the need for additional server hardware. Automatic updates and backups are provided, including direct access to new features. The dashboard gives you an overview of your entire IT infrastructure. You can monitor everything, from IT to OT and IoT, without depending on a single vendor. In addition, you receive notifications via your preferred channel, such as e-mail or push notifications, as soon as problems occur.

"The main reason for us to work with PRTG Hosted Monitor is its flexibility and ease of use," Stuart continues. "You can effortlessly create your own sensors, in addition to the hundreds of native sensor types such as REST, database, cloud, SSL and more. Moreover, you can access all the data you need anytime, anywhere. Monitoring ICT infrastructure can be quite complex, but PRTG offers a flexible solution, without the hassle of installation and maintenance. We can use one system for multiple customers, which is essential for us. We wanted to avoid having to access different dashboards for different tasks. Paessler's monitoring software provides all the necessary information in one clear dashboard."

According to Stuart, Infield ICT had to check dozens of different systems every day to make sure everything was in order at each of our customer’s infrastructure. Now it’s enough to take a daily look at one dashboard, which saved the work of one full-time engineer. If there is a problem, Infield ICT is notified immediately. As soon as one of their engineers addresses or solves the problem, it disappears from the dashboard. This way, everyone stays informed about the situation in real time. For the IT staff at hospitals they monitor for, this is a huge help. It easily saves them three to four hours of work per day.

Moreover, Infield ICT’s monitoring services are now enabled to effectively support doctors in their jobs. Before PRTG was introduced, a hospital had to close an operating theatre because of a failing system. Thomas Faddegon, Managed Services Specialist at Infield ICT, states “Thanks to the insights of Paessler PRTG and Infield ICT, we were able to solve this problem and prevent it happening again. This case proves the immense importance of a well-orchestrated monitoring environment within the healthcare context – potentially making the difference in an emergency situation.”