COMPANY
Jena University Hospital
INDUSTRY
Healthcare
COMPANY SIZE
Enterprise
COUNTRY
Germany
SCALE
5,600+ employees, 26 clinical centers, 300,000+ patients per year
During surgery, a physician monitors the procedure on a screen while guiding instruments. If the image disappears mid-operation, the consequences can be life-threatening. At Jena University Hospital, this was the risk that drove the decision to implement comprehensive monitoring.
The hospital runs 26 clinics across multiple sites. Imaging devices, DICOM routers, communication servers, switches, storage, and VMware environments all have to work together without interruption. A failure in any one can cascade across the entire operation.
As a hospital with more than 30,000 inpatient cases per year, Jena University Hospital is classified as critical infrastructure under Germany’s IT Security Act. Adequate monitoring is not optional. It is a legal requirement.
After evaluating several tools, the hospital selected PRTG for its flexibility, agentless monitoring, multi-user management, and ease of maintenance. Today, 12,000 sensors cover servers, switches, routers, storage, VoIP, LAN, and VMware across all sites. Three remote probes collect data from distributed locations into a single PRTG instance.
PRTG’s DICOM sensors monitor imaging systems including MRI, CT, ultrasound, and video endoscopes. The team monitors the most critical link in a chain of DICOM routers. When PRTG raises an alarm, the team knows immediately where to intervene.
HL7 sensors monitor patient data transmission across HIS, RIS, and LIMS systems without reading personal data. Dashboard maps give non-IT staff relevant status views. Resources such as disk space, CPU, and RAM are tracked over time so capacity can be expanded based on actual data, not guesswork.
With these sensors, we have have a close view on the current device status of, for example, MRTs, CTs, ultrasound devices and video endoscopes. We monitor the most unstable link in a chain of DICOM routers. As soon as PRTG raises the alarm, we know that we have to intervene.
