COMPANY
Cyngor Gwynedd Council
INDUSTRY
Government
COMPANY SIZE
Enterprise
COUNTRY
United Kingdom
SCALE
7,000+ employees, large installation
Cyngor Gwynedd Council is responsible for education, social work, environmental protection, and highways across the Gwynedd region of Wales. With more than 7,000 employees depending on IT to deliver public services around the clock, downtime is not just an inconvenience. It is a failure of public duty.
The council needed real-time visibility into its network to keep hardware running, prevent outages, and report on availability of critical customer-facing systems. Budget constraints made cost-effectiveness a non-negotiable requirement.
After a successful trial, the council selected PRTG Network Monitor and deployed over 10,000 sensors. Remote IT teams now get accurate, in-depth, real-time updates without needing engineers on-site at every location.
Server monitoring works out of the box. Teams receive warnings when server health drops or memory runs low. The network team can detect unusual traffic on specific switches before it becomes a problem. Finance and payroll systems, hosted on Linux servers, are monitored more closely than was previously possible.
When a site reaches maximum bandwidth and internet access is compromised, IT admins can immediately identify which machine is causing the issue and act. PRTG also supports hardware capacity planning, helping the team source replacement parts before failures impact services.
We’re always trying to drive greater efficiencies and maximise the resources we have. By working with Paessler, we have achieved one of our main goals which was to use PRTG to help save tax payers’ money as the solution is offered to us at an attractive price and performance ratio. For sites where 100% uptime is essential to the effective and safe running of our services, having a monitoring solution we can truly trust is a blessing. PRTG is a tool we depend upon daily.
