COMPANY
Oettinger Davidoff
INDUSTRY
Retail
COMPANY SIZE
Enterprise
COUNTRY
Switzerland
SCALE
250+ servers, 200+ network devices, hybrid cloud
Oettinger Davidoff is a luxury cigar brand with locations across Switzerland, Florida, Honduras, and the Dominican Republic. Monitoring fell to a single SCOM specialist: only he could integrate new devices, making monitoring a one-person bottleneck.
When critical emails arrived up to 12 hours late over several days with no alert from SCOM, the team had enough. SCOM had a known weakness with Microsoft 365. They ruled out Azure Monitor for requiring a separate on-premises tool and chose PRTG for its intuitive operation, push notifications, and mobile apps.
PRTG now covers the full environment from one platform: on-premises servers and network devices, Azure cloud services, Microsoft 365, and remote sites via TLS-encrypted remote probes at no cost.
Email services are monitored continuously. Azure and Microsoft 365 subscription cost sensors track cloud spend alongside operational health.
Custom PowerShell sensors monitor Blue Prism automation processes for runtime anomalies. A separate sensor scans Active Directory servers for Windows services that should be running, alerting when any go silent.
Because PRTG is intuitive enough for the whole team, monitoring is no longer owned by one person.
PRTG comes with countless default functions and is so easy and intuitive to use that my coworkers can relieve me of many of my monitoring duties. This helps reduce my workload considerably. Many other tasks can be automated by way of custom scripts, which also saves me a great deal of time. Although the switch from MS SCOM to PRTG is not entirely complete, PRTG already makes our day-to-day work a whole lot easier.
