COMPANY
Tübingen University Hospital
INDUSTRY
Healthcare and IT & Telecommunication
COMPANY SIZE
Enterprise
COUNTRY
Germany
SCALE
1,600+ beds, PRTG Enterprise Monitor
At Tübingen University Hospital, IT runs around the clock. When something fails, it must be caught and fixed immediately. The previous tools, HostMonitor and OpenNMS, required deep expertise and more resources than the team had.
The result: only the most critical systems were monitored. New systems were left out entirely. Automation was stalled. When a malfunction occurred outside business hours, the on-call team was paged, sometimes at 3 a.m. on a Sunday, just to reboot a print server.
The situation was no longer sustainable.
After testing several tools, the hospital selected PRTG for its usability, automation capabilities, and scalability. Today, more than 18,000 sensors cover VMware, NetApp, SAN storage, Windows and Linux servers, Citrix, SQL and Oracle databases, SAP, and clinical applications.
Department staff configure their own monitoring in PRTG without accessing core infrastructure. Role-based permissions keep each team within their area of expertise. Core systems stay protected. Departments get the visibility they need without central IT setting it up for them.
Automation handles what used to wake people up. If one of three redundant servers fails, an email goes to the relevant team. The on-call team is not disturbed. For non-redundant systems, PRTG restarts services or reboots servers automatically and only escalates if the issue persists.
Many employees in our departments have specific ideas about how their devices and services should be monitored. Thanks to the intuitive design and outstanding usability of PRTG, they can set up their own monitoring themselves without much training.
