COMPANY
Leiden University Medical Center (LUMC)
INDUSTRY
Healthcare
COMPANY SIZE
Enterprise
COUNTRY
Netherlands
SCALE
Large installation, 1,000+ servers, 20 PRTG instances across departments
At a university medical center, IT is not one team’s responsibility. It is everyone’s. Leiden University Medical Center (LUMC) has a central IT team, but each clinical department also runs its own IT operations. Monitoring was fragmented. The network was watched around the clock, but the tools in use were slow, siloed, and hard to extend.
LUMC needed a single environment where different elements could be monitored together: network health, servers, medical equipment, and department-specific applications. The system also had to be flexible enough for departments to configure their own monitoring without central IT managing every single detail.
LUMC selected PRTG for its flexibility, its large user base, and its ability to monitor medical equipment alongside standard IT infrastructure. Implementation was fast. The Knowledge Base covered most questions. The initial license quickly proved too small as adoption spread across departments.
Today, around 20 servers within LUMC run PRTG, with more than 1,000 servers monitored inside the platform. LUMC upgraded to PRTG Enterprise Monitor to match the scale. A second, physical PRTG environment monitors the primary virtual instance, so the monitoring system itself is always watched.
Each department configures its own environment. The Radiotherapy department built out an extensive setup independently. The NICU outsourced its monitoring to a third party, and the central IT team monitors that third-party monitoring through PRTG. The HiX patient data platform is monitored 24/7 with multiple sensors. Dashboards run on large screens throughout the hospital, so all staff see the same live status at a glance.
In 2019, we decided to switch to a new network monitoring system. The requirement at the time was to work with a system where various elements could be monitored from within a single environment. This means monitoring the health of the network 24 hours a day and also, by extension, the health of the patients.
