COMPANY
Somnitec
INDUSTRY
IT & Telecommunication and MSP (Managed Service Providers)
COMPANY SIZE
SMB
COUNTRY
Switzerland
SCALE
70+ employees, MSP, private cloud, SAP/HANA environments
Somnitec AG is a Swiss IT service provider with 70+ employees, specializing in hybrid cloud solutions, SAP/SAP HANA environments, and Microsoft Dynamics 365 for mid-sized businesses. It operates its own private cloud platform and provides end-to-end managed services.
To maintain its strict quality standards, Somnitec was using SCOM, Control-M, and native monitoring from Microsoft and SAP, alongside an existing PRTG installation. The fragmented approach created excessive maintenance overhead, inadequate coverage of certain systems, and no centralized SLA reporting.
Alert management was complex and expensive. The team needed one platform to cover everything: infrastructure, databases, SAP, and all distributed customer locations.
With implementation partner CORP-IT, Somnitec replaced SCOM and Control-M with PRTG Enterprise Monitor after a three-month inventory and planning phase.
PRTG Enterprise Monitor scales across multiple servers and an unlimited number of remote probes. Customer environments are organized by individual servers and probes, giving Somnitec a clear structural view of its entire managed services landscape.
SAP monitoring was fully integrated using standard templates: spool, enqueue, syslog, process list, license, and SAPconnect sensors now cover 60+ primary application servers and 20 Java instances. PRTG Database Observer consolidates HANA, MS SQL, MySQL, Oracle, and Sybase monitoring into PRTG channels.
A link between PRTG's API and Somnitec's inventory system means new devices are monitored automatically. Alerts route via Microsoft Teams and SMS, accounting for staff availability and on-call schedules.
The fact that we were able to replace SCOM and Control-M with PRTG and simultaneously expand our monitoring is nothing short of extraordinary. Thanks to significant improvements in performance, the integration of all monitoring (including that of databases and SAP services) into PRTG, numerous automation options, and the consolidation of all locations into the centralized monitoring system, we have been able to greatly relieve our help desk and provide for the most reliable and comprehensive of monitoring services.
