COMPANY
SISAP
INDUSTRY
IT & Telecommunication and MSP (Managed Service Providers)
COMPANY SIZE
Midsized Company
COUNTRY
Guatemala
SCALE
250+ employees, 7 countries, cybersecurity MSP and SOC/CERT
SISAP is a cybersecurity leader in Latin America, serving clients across Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, and the Dominican Republic. Around 80% of its clients are in the financial sector. Its certified SOC/CERT team monitors critical digital security assets around the clock.
The team was running three monitoring tools simultaneously: an open-source platform, a commercial solution, and PRTG. Each covered part of the picture. Analysts had to switch between tools, slowing response and increasing operational complexity.
SISAP needed to consolidate into a single platform that could deliver unified visibility, reduce costs, and scale with its growing client base.
PRTG replaced the other two tools as SISAP's primary monitoring platform. The consolidation reduced monitoring costs for clients by up to 50%.
From a single pane of glass, analysts now see real-time indicators for IT security infrastructure: availability, capacity, incident metrics, and security alerts. The unified view eliminates tool-switching and enables faster response.
SISAP builds customized digital service availability maps for each client, so analysts can access security service status and performance at a glance. Compliance with local and international regulations is supported through continuous monitoring of critical equipment.
The platform scales automatically as SISAP adds new accounts, with PRTG sensors built into every service proposal from the start.
With PRTG, we were able to simplify the monitoring of vital signs of important digital security assets of our customers in the region. The simplification covered aspects of administration and operation, as well as the centralization of visibility and control. We also succeeded in reducing the costs associated with the detailed control of the security environment.
