COMPANY
Integrated Precision Systems (IPS)
INDUSTRY
IT & Telecommunication and MSP (Managed Service Providers)
COMPANY SIZE
SMB
COUNTRY
United States
SCALE
20,000+ monitored endpoints; clients in federal, healthcare, banking, and government sectors
Integrated Precision Systems (IPS) designs and maintains IoT security infrastructure for federal agencies, hospitals, banks, and correctional facilities. In these environments, uptime isn't a preference — it's a compliance requirement. A camera going offline or a server failing to record can mean lost evidence, missed audits, and fines.
IPS had no reliable way to know when something failed. Technicians manually checked client camera systems every morning, one by one. When a user at a high-liability site accidentally changed recording settings on a batch of cameras, the CPU spiked and critical footage stopped being saved to the server. Nobody noticed. Without monitoring, this could have gone on for weeks.
IPS's founder knew the business model had to change. His goal: monitor 20,000 client endpoints.
IPS deployed Paessler PRTG to monitor the full stack across all client environments: servers, cameras, power supplies, card readers, switches, storage, and radiation detection panels — replacing manual morning checks entirely.
When the recording misconfiguration hit, PRTG caught the CPU spike immediately. The issue was resolved in 3 hours instead of potentially weeks.
IPS scaled from manually checking 300 cameras to actively managing more than 1,500 — without adding headcount. Custom scripts integrate PRTG directly with ConnectWise: when an event self-heals, PRTG closes the ticket automatically. No manual entry. No missed incidents.
PRTG also enabled better device lifecycle planning, reducing emergency replacements and costly in-person service calls.
PRTG helps us monitor critical security systems to give customers the peace of mind that their devices are operational and protecting their valuable assets.
