COMPANY
Foxtons
INDUSTRY
Consulting, Services
COMPANY SIZE
Midsized Company
COUNTRY
United Kingdom
SCALE
~60 branches, Wintel environment, servers and core services
Foxtons is one of the UK's best-known estate agencies, with around 60 branches and £93.5 million in annual revenue. The IT team supports the infrastructure that keeps property sales and lettings operations running smoothly and without interruption.
Various monitoring tools were in place, but each covered only part of the estate and none communicated with each other. The team had visibility into fragments, not the full picture.
What Foxtons needed was a centralized platform flexible enough to grow with the business, rather than one that would quickly become limiting.
Foxtons trialed PRTG, proved the concept, and moved to a perpetual license. The team configured most of it themselves, with Paessler supporting throughout.
PRTG now monitors the Wintel server environment, CPU usage, memory, and core services, as well as key line-of-business platforms. A 10,000-sensor license provides room to expand.
The IT team now has a single pane of glass across the estate. Ownership of issues is clear. Memory spikes and production system alerts are caught early, improving response times and reducing downtime.
Teams notifications are integrated for fast, actionable alert delivery to the right people. Historical trend data enables root cause analysis: the team can now identify what was affected, when, and why.
We have a modern infrastructure and toolset and we do look to evolve over time. Monitoring is very key to any platform so I think PRTG is going to help us size, monitor, and keep a close eye on our primary operations and our key line of business applications. We always try and prepare not just for now, but also for the future and PRTG enables us to do that.
