PRTG Manual: Zoom Service Status Sensor

The Zoom Service Status sensor monitors the overall status of Zoom groups based on the status of their components.

Zoom Service Status Sensor

Zoom Service Status Sensor

i_square_cyanFor a detailed list and descriptions of the channels that this sensor can show, see section Channel List.

Sensor in Other Languages

Dutch: Zoom Service Status

French: Zoom Service Status

German: Zoom Service Status

Japanese: Zoom Service Status

Portuguese: Zoom Service Status

Russian: Zoom Service Status

Simplified Chinese: Zoom Service Status

Spanish: Zoom Service Status

Remarks

This sensor supports the IPv6 protocol.

This sensor has a very low performance impact.

This sensor uses lookups to determine the status values of one or more channels. This means that possible states are defined in a lookup file. You can change the behavior of a channel by editing the lookup file that the channel uses. For details, see section Define Lookups.

See the Knowledge Base: How can I apply Zoom Service Status sensors and Modbus sensors via device templates?

Add Sensor

The Add Sensor dialog appears when you manually add a new sensor to a device. It only shows the settings that are required to create the sensor. You can change nearly all settings on the sensor's Settings tab after creation.

Basic Sensor Settings

Click the Settings tab of a sensor to change its settings.

Basic Sensor Settings

Basic Sensor Settings

Setting

Description

Sensor Name

Enter a name to identify the sensor. By default, PRTG shows this name in the device tree, as well as in alarms, logs, notifications, reports, maps, libraries, and tickets.

i_round_blueIf the name contains angle brackets (<>), PRTG replaces them with braces ({}) for security reasons. For more information, see the Knowledge Base: What security features does PRTG include?

Parent Tags

Shows tags that the sensor inherits from its parent device, parent group, and parent probe.

i_round_blueThis setting is for your information only. You cannot change it.

Tags

Enter one or more tags. Confirm each tag with the Spacebar key, a comma, or the Enter key. You can use tags to group objects and use tag-filtered views later on. Tags are not case-sensitive. Tags are automatically inherited.

i_round_blueIt is not possible to enter tags with a leading plus (+) or minus (-) sign, nor tags with parentheses (()) or angle brackets (<>).

i_round_blueFor performance reasons, it can take some minutes until you can filter for new tags that you added.

The sensor has the following default tags that are automatically predefined in the sensor's settings when you add the sensor:

zoom

zoomsensor

Priority

Select a priority for the sensor. This setting determines the position of the sensor in lists. The highest priority is at the top of a list. Choose from the lowest priority (i_priority_1) to the highest priority (i_priority_5).

Sensor Display

Sensor Display

Sensor Display

Setting

Description

Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, the last value of the primary channel is always displayed below the sensor's name. The available options depend on what channels are available for this sensor.

i_round_blueYou can set a different primary channel later by clicking b_channel_primary below a channel gauge on the sensor's Overview tab.

Graph Type

Define how different channels are shown for this sensor:

Show channels independently (default): Show a graph for each channel.

Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
i_round_redYou cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you enable Stack channels on top of each other as Graph Type. Select a unit from the list. All channels with this unit are stacked on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Debug Options

Debug Options

Debug Options

Setting

Description

Result Handling

Define what PRTG does with the sensor result:

Discard result: Do not store the sensor result.

Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

i_podThis option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

Inherited Settings

By default, all of these settings are inherited from objects that are higher in the hierarchy. We recommend that you change them centrally in the root group settings if necessary. To change a setting for this object only, click b_inherited_enabled under the corresponding setting name to disable the inheritance and to display its options.

i_square_cyanFor more information, see section Inheritance of Settings.

Scanning Interval

i_round_blueThe minimum scanning interval of this sensor is 1 minute.

i_round_blueThe recommended scanning interval of this sensor is 5 minutes.

Scanning Interval

Scanning Interval

i_square_cyanFor more information, see section Root Group Settings, section Scanning Interval.

Schedules, Dependencies, and Maintenance Window

i_round_blueYou cannot interrupt the inheritance for schedules, dependencies, and maintenance windows. The corresponding settings from the parent objects are always active. However, you can define additional schedules, dependencies, and maintenance windows. They are active at the same time as the parent objects' settings.

Schedules, Dependencies, and Maintenance Window

Schedules, Dependencies, and Maintenance Window

i_square_cyanFor more information, see section Root Group Settings, section Schedules, Dependencies, and Maintenance Window.

Access Rights

Access Rights

Access Rights

i_square_cyanFor more information, see section Root Group Settings, section Access Rights.

Channel Unit Configuration

i_round_blueWhich channel units are available depends on the sensor type and the available parameters. If no configurable channels are available, this field shows No configurable channels.

Channel Unit Configuration

Channel Unit Configuration

i_square_cyanFor more information, see section Root Group Settings, section Channel Unit Configuration.

Channel List

i_round_blueWhich channels the sensor actually shows might depend on the target device, the available components, and the sensor setup.

Channel

Description

APAC - Zoom Phone

The status of the group 'APAC - Zoom Phone' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

AUSTRALIA - Zoom Phone

The status of the group 'AUSTRALIA - Zoom Phone' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Conference Room Connector

The status of the group 'Conference Room Connector' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Downtime

In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status

EMEA - Zoom Phone

The status of  the group 'EMEA - Zoom Phone' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Global - Zoom Contact Center

The status of the group 'Global - Zoom Contact Center' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Global - Zoom Phone

The status of the group 'Global - Zoom Phone' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

HONG KONG/CHINA - Zoom Phone

The status of the group 'HONG KONG/CHINA - Zoom Phone' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

JAPAN - Zoom Phone

The status of the group 'JAPAN - Zoom Phone' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

LATIN AMERICA - Zoom Phone

The status of the group 'LATIN AMERICA - Zoom Phone' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Live Streaming

The status of Live Streaming

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

NORTH AMERICAS -Zoom Contact Center

The status of the group 'NORTH AMERICAS - Zoom Contact Center' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

NORTH AMERICAS - Zoom Phone

The status of the group 'NORTH AMERICAS - Zoom Phone' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Chat

The status of the group 'Zoom Chat' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Community

The status of Zoom Community

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Developer Platform

The status of the group 'Zoom Developer Platform' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Events

The status of Zoom Events

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom IQ for Sales

The status of the group 'Zoom IQ for Sales' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Meetings

The status of the group 'Zoom Meetings' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

i_round_blueThis channel is the primary channel by default.

Zoom Room

The status of the group 'Zoom Room' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Subscription

The status of Zoom Subscription

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Support

The status of the group 'Zoom Support' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Video SDK

The status of the group 'Zoom Video SDK' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Video Webinars

The status of the group 'Zoom Video Webinars' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Website

The status of the group 'Zoom Website' based on its components

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Whiteboard

The status of Zoom Whiteboard

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

Zoom Workspace Reservation

The status of Zoom Workspace Reservation

Up status: Operational

Warning status: Degraded Performance, Under Maintenance

Down status: Major Outage, Partial Outage

More

i_square_blueKNOWLEDGE BASE

How can I apply Zoom Service Status sensors and Modbus sensors via device templates?

https://kb.paessler.com/en/topic/89684

What security features does PRTG include?

https://kb.paessler.com/en/topic/61108