PRTG Manual: Data Storage
PRTG stores the monitoring configuration, monitoring data, logs, tickets, and reports, as well as support and debug data into different subfolders in the PRTG data directory on the probe system. Additionally, there is data in the PRTG program directory (for example, scripts for your custom sensors) and in the Windows registry.
You cannot access these directories in PRTG Hosted Monitor.
In this section:
- PRTG Program Directory
- Subfolders in the PRTG Program Directory
- PRTG Data Directory
- Files and Subfolders in the PRTG Data Directory
- Structure of the Logs Folder
- Windows Registry
- HTTP Full Web Page Sensor: Cached Files
- Auto-Update Files
32-bit systems:
%programfiles%\PRTG Network Monitor
64-bit systems:
%programfiles(x86)%\PRTG Network Monitor
These are the default paths. If you specified a different installation directory, you find your data there.
Subfolders in the PRTG Program Directory
The following folder is stored in the PRTG data directory:
Folder |
Description |
File Format |
|---|---|---|
\Support Bundle |
Collected and compressed log file data when sending a support bundle to the Paessler support team
|
LOG / TXT / ZIP |
On supported Windows versions:
%programdata%\Paessler\PRTG Network Monitor
These are the default paths, depending on your Windows version. If you specified a custom path for data storage, you need to look it up in the PRTG Administration Tool on the PRTG Core Server tab. You find the path there.
The Windows ProgramData folder is hidden by default. To display it, you need to enable hidden items in the View options of your Windows system.
You can find the supported Windows versions in section System Requirements.
Files and Subfolders in the PRTG Data Directory
The following files are stored in the PRTG data directory:
File |
Description |
File Format |
|---|---|---|
PRTG Configuration.dat |
Monitoring configuration (for example probes, groups, devices, sensors, users, maps, reports, and more) |
Extensible Markup Language (XML) |
PRTG Configuration.old |
Backup of previous version of monitoring configuration |
XML |
PRTG Graph Data Cache.dat |
Precalculated data for the graphs throughout the PRTG web interface (if missing, this file is automatically recalculated from the files in the monitoring database) |
Proprietary |
The following folders are stored in the PRTG data directory:
Folder |
Description |
File Format |
|---|---|---|
\Configuration Auto-Backups |
Backup versions of the file PRTG Configuration.dat |
ZIP / XML |
\Log Database |
Database with the recent event history for the whole system: menu option Logs in the PRTG web interface |
Raw data format (DB) |
\debug |
Text file based logs of the PRTG core server system and the probe system |
TXT |
\sensors |
Text file based debug logs of the sensors (files named after the ID of a sensor; logs are written only if activated in a sensor's settings) |
TXT |
\core |
Text file based logs of the PRTG core server system, the probe system, the cluster system, and result files for certain sensors |
TXT |
\webserver |
HTTP server log files of the PRTG web server |
Standard web server log format |
\Monitoring Database |
Results of all monitoring requests for all sensors (required for historic reports) |
Proprietary |
\Report PDFs |
Older PDF reports stored in the file system |
|
\reporter |
Screenshots created for reporting issues to the Paessler support team |
PNG |
\Screenshots (Fullpage Sensor) |
Screenshots stored by the PhantomJS browser engine of the HTTP Full Web Page sensor |
JPG (in subfolders) |
\StreamLog |
Data log files for Packet Sniffer and Flow (NetFlow, jFlow, sFlow, IPFIX) sensors (only available if activated in the sensor settings) |
|
\Syslog Database |
Received Syslog messages |
Proprietary |
\System Information Database |
Retrieved system information for the categories hardware, users (loggedonusers), processes, services, software, system (in according subfolders) |
Proprietary (in JavaScript Object Notation (JSON) format) |
\ToDo Database |
Database with all ToDo entries |
Raw data format (DB)
|
\Ticket Database |
Database with all tickets (ticketdata.dat) |
Raw data format (DAT) |
\Toplist Database |
Database for historic Toplists for Packet Sniffer and flow sensors |
Raw data format (TOP) |
\Trap Database |
Received SNMP Trap messages |
Proprietary |
Folder |
Description |
File Format |
|---|---|---|
\appserver |
Currently not in use |
N/A |
\core |
Text file based logs of the PRTG core server system and the cluster system |
TXT |
\debug |
Text file based debug logs of the PRTG core server system and probe system, and PRTG core server cache recalculation |
TXT |
\desktopclient |
Currently not in use |
N/A |
\enterpriseconsole |
Text file based logs of the deprecated Enterprise Console |
TXT |
\probe |
Text file based logs of the probe system |
TXT |
\reporter |
Text file based logs of creating PDF reports and screenshots for the Paessler support team |
TXT |
\sensordeprecation |
Text file based log of deprecated sensors |
TXT |
\sensors |
Text file based logs of sensors |
TXT |
\serveradmin |
Text file based logs of the administration system |
TXT |
\webserver |
HTTP server log files of the PRTG web server |
TXT |
System settings on 32-bit systems:
HKEY_LOCAL_MACHINE\SOFTWARE\Paessler\PRTG Network Monitor
System settings on 64-bit systems:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Paessler\PRTG Network Monitor
HTTP Full Web Page Sensor: Cached Files
If you use the HTTP Full Web Page, files might be cached in this directory:
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5
PRTG automatically saves downloaded software versions in the \download subfolder of the PRTG program directory. The compressed prtg.zip file that contains all necessary files is also cached there.
KNOWLEDGE BASE
What is the best way to contact the Paessler support team?
