PRTG Manual: Microsoft 365 Service Status Sensor

The Microsoft 365 Service Status sensor monitors the overall status of all services of a Microsoft 365 subscription.

Microsoft 365 Service Status Sensor

Microsoft 365 Service Status Sensor

i_square_cyanFor a detailed list and descriptions of the channels that this sensor can show, see section Channel List.

Sensor in Other Languages

  • Dutch: Microsoft 365 Service Status
  • French: Microsoft 365 statut de service
  • German: Microsoft 365 Dienststatus
  • Japanese: Microsoft 365 サービスステータス
  • Portuguese: Status do serviço do Microsoft 365
  • Russian: Состояние подписки Microsoft 365
  • Simplified Chinese: Microsoft 365 服务状态
  • Spanish: Estado del servicio Microsoft 365


Consider the following remarks and requirements for this sensor:



Permission for the APIs

  • This sensor requires permissions for Microsoft Graph.
    • API / Permissions name: Microsoft Graph / ServiceHealth.Read.All

i_square_cyanFor more information, see the Knowledge Base: How do I obtain credentials and set permissions for the Microsoft 365 Service Status sensors?


  • This sensor requires credentials for Microsoft 365.


  • This sensor supports IPv6.

Performance impact

  • This sensor has a low performance impact.

Scanning interval

  • The minimum scanning interval of this sensor is 1 minute.
  • The recommended scanning interval of this sensor is 5 minutes.

Knowledge Base

Basic Sensor Settings

Basic Sensor Settings

Basic Sensor Settings

The sensor has the following default tags that are automatically predefined in the sensor's settings when you add the sensor:

  • microsoft365
  • microsoft365sensor

i_square_cyanFor more information about basic sensor settings, see section Sensor Settings.

Microsoft 365 Settings

Microsoft 365 Settings

Microsoft 365 Settings



API Request Retry

Enter a number how often the sensor queries the Microsoft Graph if an API query returns no result before the sensor shows the Down status. Enter an integer. The default value is 3. The maximum value is 10. If you enter 0, the sensor does not retry to query the APIs.

Sensor Display

Sensor Display

Sensor Display



Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, PRTG displays the last value of the primary channel below the sensor's name. The available options depend on what channels are available for this sensor.

i_round_blueYou can set a different primary channel later by clicking b_channel_primary below a channel gauge on the sensor's Overview tab.

Graph Type

Define how this sensor shows different channels:

  • Show channels independently (default): Show a graph for each channel.
  • Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
    i_round_redYou cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you select Stack channels on top of each other above.

Select a unit from the list. PRTG stacks all channels with this unit on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Debug Options

Debug Options

Debug Options



Result Handling

Define what PRTG does with the sensor result:

  • Discard result (default): Do not store the sensor result.
  • Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

i_podThis option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

i_round_blueIn a cluster, PRTG stores the result in the PRTG data directory of the master node.

Inherited Settings

By default, all of these settings are inherited from objects that are higher in the hierarchy. We recommend that you change them centrally in the root group settings if necessary. To change a setting for this object only, click b_inherited_enabled under the corresponding setting name to disable the inheritance and to display its options.

i_square_cyanFor more information, see section Inheritance of Settings.

Channel List

i_round_blueWhich channels the sensor actually shows might depend on the target device, the available components, and the sensor setup.



Degraded Services

The number of degraded services


In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status

Interrupted Services

The number of interrupted services

Operational Services

The number of operation services

i_round_blueThis channel is the primary channel by default.

Warning State Services

The number of services in the warning status


i_square_blueKNOWLEDGE BASE

How do I obtain credentials and set permissions for the Microsoft 365 Service Status sensors?

What security features does PRTG include?