PRTG Manual: Zoom Service Status Sensor

The Zoom Service Status sensor monitors the overall status of Zoom groups based on the status of their components.

For a detailed list and descriptions of the channels that this sensor can show, see section Channel List.

Sensor in Other Languages

Dutch: Zoom Service Status
French: Zoom statut des services
German: Zoom-Dienste-Status
Japanese: Zoom サービスステータス
Portuguese: Status do serviço do Zoom
Russian: Состояние службы Zoom
Simplified Chinese: Zoom 服务状态
Spanish: Estado del servicio de Zoom

Remarks

Consider the following remarks and requirements for this sensor:

Remark	Description
Internet proxies	This sensor is not compatible with internet proxies.
IPv6	This sensor supports IPv6.
Performance impact	This sensor has a very low performance impact.
Lookups	This sensor uses lookups to determine the status values of one or more channels.
Scanning interval	The minimum scanning interval of this sensor is 1 minute. The recommended scanning interval of this sensor is 5 minutes.
Multi-platform probe	You can add this sensor to a multi-platform probe.
Knowledge Base	Knowledge Base: How can I apply Zoom Service Status sensors and Modbus sensors via device templates?

Basic Sensor Settings

The sensor has the following default tags that are automatically predefined in the sensor's settings when you add the sensor:

zoom
zoomsensor

For more information about basic sensor settings, see section Sensor Settings.

Sensor Display

Setting	Description
Primary Channel	Select a channel from the list to define it as the primary channel. In the device tree, PRTG displays the last value of the primary channel below the sensor's name. The available options depend on what channels are available for this sensor. You can set a different primary channel later by clicking below a channel gauge on the sensor's Overview tab.
Graph Type	Define how this sensor shows different channels: Show channels independently (default): Show a graph for each channel. Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic. You cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).
Stack Unit	This setting is only visible if you select Stack channels on top of each other above. Select a unit from the list. PRTG stacks all channels with this unit on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Setting

Description

Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, PRTG displays the last value of the primary channel below the sensor's name. The available options depend on what channels are available for this sensor.

You can set a different primary channel later by clicking below a channel gauge on the sensor's Overview tab.

Graph Type

Define how this sensor shows different channels:

Show channels independently (default): Show a graph for each channel.
Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
You cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you select Stack channels on top of each other above.

Select a unit from the list. PRTG stacks all channels with this unit on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Debug Options

Setting	Description
Result Handling	Define what PRTG does with the sensor result: Discard result (default): Do not store the sensor result. Store result: Store the sensor result and the last response in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval. This option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

Setting

Description

Result Handling

Define what PRTG does with the sensor result:

Discard result (default): Do not store the sensor result.
Store result: Store the sensor result and the last response in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

This option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

Inherited Settings

By default, all of these settings are inherited from objects that are higher in the hierarchy. We recommend that you change them centrally in the root group settings if necessary. To change a setting for this object only, click under the corresponding setting name to disable the inheritance and to display its options.

For more information, see section Inheritance of Settings.

Channel List

Which channels the sensor actually shows might depend on the target device, the available components, and the sensor setup.

Channel	Description
APAC - Zoom Phone	The status of the group 'APAC - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
AUSTRALIA - Zoom Phone	The status of the group 'AUSTRALIA - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Conference Room Connector	The status of the group 'Conference Room Connector' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Downtime	In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status.
EMEA - Zoom Phone	The status of the group 'EMEA - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Global - Zoom Contact Center	The status of the group 'Global - Zoom Contact Center' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Global - Zoom Phone	The status of the group 'Global - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
HONG KONG/CHINA - Zoom Phone	The status of the group 'HONG KONG/CHINA - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
JAPAN - Zoom Phone	The status of the group 'JAPAN - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
LATIN AMERICA - Zoom Phone	The status of the group 'LATIN AMERICA - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Live Streaming	The status of Live Streaming Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
NORTH AMERICAS -Zoom Contact Center	The status of the group 'NORTH AMERICAS - Zoom Contact Center' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
NORTH AMERICAS - Zoom Phone	The status of the group 'NORTH AMERICAS - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Chat	The status of the group 'Zoom Chat' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Community	The status of Zoom Community Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Developer Platform	The status of the group 'Zoom Developer Platform' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Events	The status of Zoom Events Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom IQ for Sales	The status of the group 'Zoom IQ for Sales' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Meetings	The status of the group 'Zoom Meetings' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage This channel is the primary channel by default.
Zoom Room	The status of the group 'Zoom Room' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Subscription	The status of Zoom Subscription Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Support	The status of the group 'Zoom Support' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Video SDK	The status of the group 'Zoom Video SDK' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Video Webinars	The status of the group 'Zoom Video Webinars' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Website	The status of the group 'Zoom Website' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Whiteboard	The status of Zoom Whiteboard Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Workspace Reservation	The status of Zoom Workspace Reservation Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage