PRTG Manual: Sensor States

The color of a sensor indicates its status. In the table below, you find a list of states that a sensor can show. This list also reflects the priority of the sensor states whenever PRTG shows summarized sensor states, for example, in the device tree or on geographical maps. For example, if all sensors on a specific device show the Up status and one of the sensors changes to the Down status, the device shows the Down status as well because this status has a higher priority. The device is then displayed as a red tile in the extended device tree views.

i_round_blueThe Down and Down (Partial) states are considered to be equal regarding status priority.

Status Icon

Color

Status Name

Meaning

i_status_red

Red

Down

  • PRTG is unable to reach the device or the sensor has detected an error. For more information, see section Sensor Behavior for the Warning and Down States.
    i_round_blueIn this case, a sensor does not record any data in its channels while it shows the Down status.
  • There is an error limit in the channel settings or the sensor shows the Down status because of a lookup.
    i_round_blueIn this case, the sensor continues to record data in all channels although it shows the Down status.

i_status_green_red

Green/Red

Down (Partial)

In a cluster, at least one cluster node reports that this sensor shows the Down status, while at least one other cluster node reports that the same sensor shows the Up status.

i_round_blueThis status is not available for sensors on remote probes in a failover cluster.

i_status_bright_red

Light Pink

Down (Acknowledged)

The sensor is down and the status has been acknowledged via the Acknowledge Alarm function. This indicates that an alarm has already been brought to attention. For acknowledged alarms, PRTG does not send further notifications.

To show the Down (Acknowledged) status, right-click the sensor that shows the Down status. From the context menu, select Acknowledge Alarm, then select a time span, optionally enter a message, and click OK.

i_status_yellow

Yellow

Warning

  • The sensor detected an error and shows the Warning status, but PRTG is trying to reach the monitored device again. The sensor might soon change to the Down status. For more information, see Sensor Behavior for the Warning and Down States.
  • There is a warning limit in the channel settings or the sensor shows the Warning status because of a lookup.

i_status_orange

Orange

Unusual

The sensor reports unusual values for this weekday and time of the day. The unusual detection is based on the sensor's historic average data. You can configure or disable the unusual detection in the system administration settings under Monitoring.

You can also disable the unusual detection for specific groups.
i_square_cyanFor more information, see section Group Settings.

i_status_green

Green

Up

The last scan was okay and the sensor receives data.

i_status_blue

Blue

Paused

The sensor is paused for a specific time span, indefinitely, or because of a dependency.

i_round_blueA sensor in the Paused status does not count towards the maximum number of sensors that your license allows.

i_status_grey

Gray

Unknown

The sensor has not received any data yet or there is an error in (network) communication, likely on the probe system. If sensors continuously show this status, you might need to restart PRTG.

i_square_cyanFor extended troubleshooting, see the Knowledge Base: What to check if sensors are gray? and My sensors show and Unknown status after a PRTG core server restart. What can I do?.

Sensor Behavior for the Warning and Down States

The Down status indicates that there is an issue with an object, for example, a device. There are various reasons for the Down status, for example, an interruption in the physical connection to the device or an internet connection outage.

After a failed request, PRTG tries to contact the device again before it sets a sensor to the Down status (this is true for almost all sensors):

  1. If a request to a device fails for the first time, the sensor changes to the Warning status. PRTG repeats the request and immediately attempts to rescan the device.
  2. If the second request also fails, the sensor changes to the Down status by default until the device is reachable again. You can change this behavior in the scanning interval settings of any object in the device tree. PRTG tries to reach the device with every scanning interval.

This procedure gives devices and services the chance to recover from a momentary overload and prevents false alarms. Still, you are immediately informed about any network issues.

i_round_redThis behavior does not apply to the Warning or Down states that result from warning limits or error limits in the channel settings. This behavior also does not apply to channels that use lookups.

More

i_square_blueKNOWLEDGE BASE

What to check if sensors are gray?

My sensors show and Unknown status after a PRTG core server restart. What can I do?

 

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Sensor states

Basic Procedures