PRTG for MSPs
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PRTG is out-of-the-box monitoring software. More than 500,000 sysadmins and MSPs worldwide rely on PRTG to monitor the availability of their systems, applications, and networks. PRTG can be used as a stand-alone monitoring solution or as a perfect complement to your RMM software.
Every PRTG license comes with the full range of features for MSPs.
PRTG is the perfect monitoring tool for MSPs
How PRTG defines sensors
In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, e.g. the traffic of a switch port, the CPU load of a server, the free space of a disk drive. On average you need about 5-10 sensors per device or one sensor per switch port.
PRTG comes with an attractive licensing model and allows for monitoring to be set up quickly on the systems of new customers. As a result, licenses usually pay for themselves in a few short months. And every month after that, MSPs can look forward to a steady and reliable flow of cash.
Secure and flexible architecture
PRTG is built with a special architecture that allows customers to access their monitoring remotely. MSPs can host the PRTG server in the cloud (PRTG Hosted Monitor) or in their own data center (PRTG Network/Enterprise Monitor). Remote probes (learn more here), which are included free of charge with every PRTG license, provide for secure and continuous monitoring of remote networks. Thanks to TLS, the connection between the server and the monitored network is perfectly secure, while only a single port is required for the monitoring.
Full range of monitoring features with every license
Regardless of the license you choose, your PRTG will come with the full range of monitoring features offered by our software. Flow monitoring, distributed monitoring, mobile apps, and many more are included.
For customers with large IT environments, PRTG Enterprise Monitor is the right choice and includes all features mentioned above but scaled for large deployments. It also comes with the ITOps Board which provides for a service-oriented overview and SLA monitoring.
Preconfigured sensors for easy customer onboarding
PRTG comes with more than 250 preconfigured sensors which allow you as an MSP to create customized measurement points for your customers with just a few clicks. Our general sensors let you customize the monitoring environment even further. These sensors, combined with an intuitive user interface, ensure customers get used to their monitoring in no time.
Monitoring as a service with PRTG
Simple, comprehensive, customizable
PRTG is a comprehensive network monitoring tool that monitors every aspect of an IT infrastructure, including firewalls, switches, servers, applications, and virtual environments. Thanks to its intuitive and user-friendly interface, PRTG makes monitoring easy both for you as an MSP and for your customers.
PRTG for MSPs at a glance
Setting up monitoring for new customers only takes a few minutes
Customers can access their monitoring environment themselves
Customer data isolation and permissions management provide for maximum data security
Easily upgradeable for an even greater ROI
Configurable with automatic delivery to your customers
Error alerts are sent to MSPs and/or customers via email, SMS, push notification, etc.
* Please note that PRTG Network Monitor offers a single application, single database multi-tenancy with each license. If you need a single application, multiple databases multi-tenancy, check out PRTG Enterprise Monitor.
PRTG on the systems of MSPs
The first step involves installing PRTG – either on-premise or in the cloud, depending on the version you choose.
Next, you’ll set up the monitoring for your customers by installing remote probes.
These remote probes send monitoring data back to your data center via a secure TLS connection, allowing you to evaluate the data for your customers.
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FAQs and system requirements
Before installing PRTG, please consult the list of system requirements here. You can also check out the FAQs below for more information on PRTG for MSPs.
You can use any of our hosted or on-premise licenses to offer monitoring as a service to your customers.
Every PRTG license comes equipped with all the features you’ll need as an MSP.
Is there an MSP partner program or do I need to enter into a special agreement?
No, there is no such thing as an MSP partner program with PRTG. If you wish to offer monitoring as a service with PRTG, all we ask is that you place the PRTG Network Monitor MSP logo on your website.
For more information, feel free to contact us at: [email protected]
How do I offer the service?
PRTG comes with a comprehensive roles and permissions system. This system lets you define permissions in accordance with the needs of your customers: you can grant your customers full access to their sensors and groups so they can manage their monitoring autonomously, or read-only access so they can view their monitoring data but not make changes to the settings. You can also illustrate the monitoring results in charts and diagrams on a web page (e.g., on the customer's intranet).
Remote probes let you monitor locally distributed customer networks from one centralized location. The probes collect monitoring data from your customers' networks, then transfer the data to the server hosting your PRTG.
If an error occurs in a network, PRTG can be configured to notify you at once (by SMS, email, push notification, etc.). These alerts can also be sent to your customers. With the PRTG notification system, alerts can also be sent in phases. For example, you can choose to have an alert sent only to the customer, and then to you (or the respective service) if the problem is not resolved within a certain period of time. You can find more information on this topic here.
PRTG lets you generate regular reports for your customers with statistics on incidents, uptime, downtime, and more. Click here for more information.
To offer monitoring as a service, you can use the following licenses: PRTG 500, 1000, 2500, 5000, XL1, and PRTG Enterprise Monitor.
For best results, we recommend respecting the maximum number of sensors per core server defined in the PRTG system requirements.
MSPs can use any version of PRTG. If you choose PRTG Network Monitor, you’ll have to set up and run the core server yourself. PRTG Hosted Monitor runs in the cloud and allows for quick and easy upgrades. PRTG Enterprise Monitor is the perfect choice if you wish to monitor the networks of several big customers.
PRTG Enterprise Monitor also provides for greater flexibility as you can install a PRTG core server for each customer (which is recommended when monitoring large networks).
It also comes with the handy ITOps Board, which provides for a service-oriented overview and SLA monitoring. Finally, PRTG Enterprise Monitor consolidates data that is distributed across several PRTG servers. Learn more about PRTG Enterprise Monitor and the ITOps Board.
PRTG lets you define permissions to make sure your customers only see the data they need to see. For each object, you can specify whether a certain user group has no access rights, read-only access, read and write access, or full access. See our How-to Guide for more information on setting and managing permissions.
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Have a look at this webinar we did for our MSPs
How to leverage PRTG to deliver
a better MSP service
“Easy to implement and configure with good technical support.”
R. v. S., ICT Manager at Heinen & Hopman Eng BV
PRTG: The multi-tool for sysadminsAdapt PRTG individually and dynamically to your needs and rely on a strong API:
- HTTP API: Access monitoring data and manipulate monitoring objects via HTTP requests
- Custom sensors: Create your own PRTG sensors for customized monitoring
- Custom notifications: Create your own notifications and send action triggers to external systems
- REST Custom sensor: Monitor almost everything that provides data in XML or JSON format
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More than 500,000 sysadmins love PRTG
Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier.
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Monitor your entire IT infrastructure
Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network.
|Network Monitoring Software - Version 22.214.171.1244 (February 14th, 2024)
|Download for Windows and cloud-based version PRTG Hosted Monitor available
|English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese
|Up to 100 sensors for free (Price List)
|Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more
Supported Vendors & Applications