Exchange monitoring with PRTG:
For flawless email delivery

  • Monitor Exchange Server availability
  • Monitor Exchange Server performance
  • Ensure the smooth delivery of emails
  • Set up Exchange Server monitoring in 3 easy steps


Better safe than sorry! Setting up alarms in PRTG

The mail server is down – what now?

How can I receive an alert email if Exchange Server is down? This is a question many administrators have when they use PRTG for the first time.

The answer: Set up a fallback solution.

Notifications by SMS

PRTG’s alarm is customizable – you can choose to be notified by email, SMS, or push notification in your app. In this PRTG knowledge base article, you will learn how to incorporate a GSM modem into your network that will send you a text message via a mobile phone if your Internet connection goes down.

For your most important network components, we recommend using at least two separate notification methods. In this way, you will be sure to always be notified in the event of downtime, and can react accordingly.

More on PRTG’s alarm function

Learn more about PRTG’s customizable alarm here. You can also find detailed information in our manual on how to set up notifications.

Exchange Server monitoring in 3 easy steps

Step 1: Configure PRTG’s Round Trip sensors

Round Trip sensors let you monitor the complete sending and receiving process of your emails. These sensors continually check to ensure emails are delivered first to the mail server and then to a POP3/IMAP server, and that they do not experience any delays during their sending and receiving which might be harmful to your business. More on the SMTP & IMAP Roundtrip Sensor and SMTP & POP3 Roundtrip Sensor.

Step 2: Create in-depth monitoring
Designate your Exchange Server as a device in PRTG by indicating its IP address or DNS name, then add the Exchange-sensor you will need to monitor your servers in detail. If you encounter a problem with the sending or receiving of emails, these sensors will provide you with some initial insight into the possible causes. Based on the values it measures, PRTG will notify you quickly – usually before serious email problems can arise. For Exchange monitoring to be effective, it should not only include the number of emails, but also databases, backups, mail queues, and the functionality of IMAP, POP3, and SMTP protocols.

Step 3: Set up your dashboard
Add the sensors to your central dashboard, which will display the monitoring data of SQL servers, web servers, and other hardware and software in a clear and intelligent manner. With the dashboard, you get a constant overview of your entire network and can immediately identify the causes of problems.

An introduction to
Exchange monitoring with PRTG


Exchange monitoring tool: 4 advantages of PRTG

Easy installation

PRTG comes with a number of pre-configured sensors for Microsoft Exchange Server. A variety of Exchange sensors will be created automatically during installation and the Auto Discovery process. And other sensors can be added to your Exchange Server with just a few clicks of the mouse, which makes setting up Exchange monitoring both quick and easy.

Prompt alarm system

With PRTG, you’ll be alerted quickly – usually before your email traffic has a chance to build up. All alarm threshold values are customizable, allowing you to react to disruptions both promptly and proactively.

A complete overview

Round Trip and Exchange Server sensors conveniently display all the most important information on your dashboard. Throw in PRTG’s other network sensors, and you’ll get an overview of your entire network!


Our PowerShell sensors allow you to customize your monitoring to adapt to your own specific hardware. As Windows specialists, we also offer you the possibility of tailoring your monitoring with WMI. With PRTG, your monitoring will fit your system like a glove.

PRTG sensors: Our recommendations

For your Exchange Server:

Exchange Mailbox (PowerShell) Sensor

This sensor monitors the status of a mailbox with regard to size, the number of emails, and the latest login.

Exchange Database (PowerShell) Sensor

With this sensor, you can keep an eye on the size of your Exchange database, and immediately recognize if it is mounted and valid. You can also monitor its database availability group (DAG) status. To do so, use the Exchange Database DAG (PowerShell) Sensor.

Exchange Backup (PowerShell) Sensor

This sensor lets you verify whether your Exchange Server backups have been performed properly.

Exchange Mail Queue (PowerShell) Sensor

This sensor monitors the number of emails that are currently in the mail queue. Alternative: WMI Exchange Transport Queue Sensor. Check out our knowledge base for information on the various types of mail queues.

Exchange Public Folder (PowerShell) Sensor

This sensor monitors your Exchange Server’s public folders (size, access, etc.).

WMI Exchange Server Sensor and WMI Exchange Transport Queue Sensor

The WMI Exchange Server & WMI Exchange Transport Queue sensors let you query other important Exchange Server data via WMI.

For your general email traffic:

SMTP & IMAP Round Trip Sensor

This sensor checks the response times of SMTP and IMAP servers, thereby allowing you to monitor the entire e-mail delivery process.

SMTP & POP3 Round Trip Sensor

This second Round Trip sensor which has been developed for SMTP in conjunction with POP3, also monitors end-to-end delivery.


POP3, IMAP and SMTP sensors allow you to monitor the availability of your email servers by way of their respective protocols.

WMI or PowerShell:
Which is better?

Many sysadmins use Windows Management Instrumentation (WMI) to monitor their Windows servers. The drawback of WMI technology is that it puts a heavy strain on your system. If you wish to set up in-depth monitoring, you should therefore use WMI sensors sparingly. Another option for Exchange monitoring is PowerShell, a technology that uses significantly fewer resources.

Problems with Exchange Server:
3 dangerous situations
– and one solution

When issues arise with Exchange Server, there is a great deal at stake.
As an administrator, it is your job to ensure company processes
run smoothly and data remains secure.

Exchange delays

When email slows down (even a little), it usually takes no more than a few minutes before the first complaints start to pour in. Whether your coworkers are sending or receiving emails, they will expect nothing less than perfectly operational email traffic at all times.

Exchange malfunctions

Exchange Server crashes make all email traffic impossible. Everyone from the secretary to the CEO is affected, and they will not hesitate to let you know that they are no longer able to work. In short, the company comes to a standstill.


Lost information is often synonymous with great risks and expenses. In some cases (such as when customer data is lost), it can even cause a company to go under.

How administrators use PRTG: 3 case studies



“We have saved money on bandwidth costs since we know exactly how much we need at any given moment and are able to track trends, and we've also cut the time it takes to manage the system in half. With PRTG, we don't have to think or worry about the network.”

Chadwick Wachs, Owner of AU Wireless. To the case study


„The fact that PRTG included all the sensors for Exchange, VMware, Terminal Services, Windows Performance Data, WMI, etc. made it a much more affordable solution."

Steven Tims, IT Support Services Manager, Raven Industries. To the case study


„First, PRTG gives us the insight we need, telling us what is happening across our global network at any given moment. Second, the improved insight has increased our availability.“

Jonathan Hoppe, Co-Founder of Total Uptime. To the case study


Andreas Reimann

Practical tip: Hey Dieter, how does Paessler AG use Exchange Server?

“As a medium-sized company, we decided to go with Exchange Online, and so no longer install the software ourselves. Our “cloud first” philosophy played a role in our decision, even if the online version of Exchange tends to be less advantageous in terms of cost/time savings for firms of our size than it is for bigger corporations.

PRTG works well with both Exchange Server and Exchange Online to ensure the smooth flow of email traffic. Its Round Trip sensors immediately notify us if our traffic is stuck. And thanks to PRTG’s unified monitoring, which provides us with a list of the possible errors occurring in our own network, we can quickly get to the root of the problem, whether it be the Internet connection, the network configuration, or an isolated incident in an employee workstation. In the absence of such a list, we know that it’s time to contact the Exchange Online Support Team, who help us get our email back up and running in no time at all.”

Dieter Loskarn, System Administrator at Paessler AG, has been working with Exchange Server since the software first came out.

Your monitoring at a glance
– even while on the go

PRTG can be started within minutes and it's compatible with many mobile devices.


PRTG comes with all the features you need, plus more your IT infrastructure won't want to live without.


PRTG monitors these vendors and applications, and more, in one view!



Microsoft Exchange:
Monitoring the various versions

Monitoring Exchange 2010, 2013, and 2016

The current versions are much more widespread. For Exchange 2010 and Exchange 2013, you can use our WMI and PowerShell sensors. So far, we have also gotten lots of positive feedback for the monitoring of Exchange 2016.


Monitoring Exchange 2003 and 2007

PRTG is equipped to monitor a variety of different Exchange versions. Exchange 2003 and Exchange 2007 are practically obsolete. For these versions, PRTG’s WMI sensors will do the trick.


Monitoring Exchange Online

Many companies use Office 365 and Exchange Online. These options can be significantly less expensive than managing Exchange Server, especially for big corporations. With these options, data is hosted on Microsoft servers. Office 365 and Exchange Online are often used in conjunction with other cloud services. But even cloud services can be disrupted by faulty connections. With PRTG, you can quickly determine if email traffic-related problems lie in your network, with the user, or with the cloud provider.


PRTG simplifies your day

Our monitoring software works for you and promptly notifies you of potential issues.
It frees you to concentrate on your day-to-day tasks with peace of mind.


PRTG saves time

With PRTG, you get one central monitoring tool for your servers and entire network. Enjoy a quick overview of your whole infrastructure via our dashboard and app.

PRTG saves worry

Customizing PRTG is a breeze. Getting started or switching from another network monitoring tool is easy thanks to PRTG’s auto-discovery and pre-configured device templates.

PRTG saves money

80% of our customers report substantial or even exceptional cost savings in the area of network monitoring. The experience shows that the costs for licenses have paid for themselves within a matter of weeks.


PRTG: The swiss army knife for sys admins

Adapt PRTG individually and dynamically to your needs relying on a strong API:

  • HTTP API: Access monitoring data and manipulate monitoring objects using HTTP requests
  • Custom Sensors: Create your own sensors for customized monitoring
  • Custom Notifications: Create your own notifications to send alarms to external systems
  • New REST API Sensor: Monitor almost everything that provides XML or JSON

Over 95% of our customers recommend PRTG


Paessler AG worldwide trialled PRTG in over 600 IT departments.
The aim was to tune the network monitoring software closer to the needs of the administrators.
The result of the survey: over 95% of the participants would recommend PRTG - or already had.

Recommend PRTG


Most administrators want to test a tool for free before deciding to make an investment.

The many advantages of PRTG:

1. Free trial version: Take the time to explore PRTG so you can determine if it satisfies your needs and meets your expectations. Once the trial is over, it’s easy to upgrade your already configured version of PRTG, which means you’re much less likely to make an incorrect purchase.

2. One tool, one overview: Administrators often use a variety of monitoring solutions for their network or for the individual components of their infrastructure. But using several different tools every time you want to create an overview costs time and energy. PRTG is an “all-in-one” solution. Our dashboard and app provide a comprehensive overview, whenever you want it.

3. Quick customer support: Got a question? Stuck on a problem and need a hand? PRTG is backed by a dedicated development and support team. We do our utmost to answer every customer inquiry within 24 hours (on business days). Browse all our support topics here.

Configure your PRTG today. The trial version is free of charge. Save time, worry, and money with our monitoring tool designed for your network and entire infrastructure.


Other server and mail monitoring topics

Server monitoring – an overview: PRTG lets you monitor your entire server infrastructure. On this page, you will discover which sensors to choose while setting up your server monitoring.


Email monitoring: Here you will learn all you need to know about email monitoring with PRTG, such as how to use Round Trip sensors to monitor Microsoft Exchange Server.


Network monitoring: PRTG is a centralized, comprehensive network monitoring tool. It uses a variety of different technologies to monitor your systems, devices, and applications.


Network Monitoring Software - Version (January 9th, 2018)


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