INSYS icom and PRTG:
Merging production and IT

With the combination of their solutions, the monitoring specialist Paessler and the
industrial gateway manufacturer INSYS icom offer a practical possibility to overcome
language barriers and to merge IT and production.


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Successful digitization in the production environment


IT/OT convergence

Whether IIoT, Industry 4.0, Industrial IT or M2M: production and IT are merging; IT/OT convergence is the buzzword and a basic prerequisite for successful digitization in the production environment. However, there are still language barriers between IT and production that must first be overcome. With the combination of their solutions, the monitoring specialist Paessler and INSYS icom, as a manufacturer of industrial gateways, offer a practical possibility to overcome these language barriers and to bring IT and OT together.

Paessler PRTG: IT monitoring and more

With PRTG Network Monitor, Paessler delivers a world-leading monitoring solution that, thanks to a documented API and the support of various protocols such as JSON and MQTT, allows the inclusion of IoT scenarios and production environments beyond a standard IT monitoring solution.

However, many machines do not yet support IT-compatible protocols, but still communicate via fieldbus protocols. This is where the intelligent gateways of INSYS icom come into play.

INSYS icom: the connection between IT and OT

INSYS icom produces intelligent routers, which as gateways translate protocols from the production and industrial IoT environments into IT protocols and thus enable the communication between OT and IT. As typical edge devices, the gateways of INSYS icom form the interface between production plants and MES, ERP, SCADA and the cloud. They allow IT access to machines and production lines for condition monitoring and remote maintenance.



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Solution benefits


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In-depth production details

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IT/OT convergence

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Detailed overview


Create a central control center with PRTG and INSYS icom


Via the INSYS icom gateways, PRTG can retrieve data from the production floor which otherwise would not be accessible via IT protocols. In addition, the gateways allow PRTG to directly access the data of many machines, controllers and industrial PCs via MQTT. Thanks to PRTG's classic monitoring functions and mechanisms, a comprehensive and reliable monitoring of the entire production environment as well as of business processes and process chains can be mapped – the basis of every SCADA system.

In addition, PRTG monitors the IT infrastructure – at all levels, from classic availability monitoring to flow-based network monitoring, from hardware to virtual environments to applications.

Thus, production and IT can be combined in one solution, in one dashboard or control center. Of course, individual dashboards can also be created for individual teams via so-called maps, so that each person in charge can be provided with the information relevant to him or her at the precise moment it is needed – including a granular notification and alerting model. In combination with PRTG's mobile apps, this ensures that the responsible parties are informed immediately in case of failures and malfunctions as well as irregularities.


Take a look at this short video to see how INSYS icom and PRTG work together to monitor your shopfloor data


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About Paessler AG

Since 1997, we offer monitoring solutions for businesses across all industries and all sizes, from SMB to large enterprises. Today, more than 500,000 users in over 170 countries rely on PRTG and other Paessler solutions to monitor their complex IT, OT and IoT infrastructures. We believe monitoring plays a vital part in reducing humankind's consumption of resources. Our products help our customers optimize their IT, OT and IoT infrastructures, and reduce their energy consumption or emissions – for our future and our environment.

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INSYS icom is a digitization expert for industrial data communication. With the core competencies of remote maintenance, remote control, monitoring of states and networking of data, INSYS icom’s devices and applications form the ideal bridge between IT and OT. INSYS icom offers intelligent networking solutions which provide a basic requirement for industrial applications and KRITIS environments.

The products and services are developed and manufactured by in-house experts who combine know-how, innovation and passion – all from one source. As a result, INSYS icom continuously sets new standards in quality, safety and user-friendliness.

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