INSYS icom and PRTG:
Merging production and IT

With the combination of their solutions, the monitoring specialist Paessler and the industrial gateway manufacturer INSYS icom offer a practical possibility to overcome language barriers and to merge IT and production.


Successful digitization in the production environment


IT/OT convergence

Whether IIoT, Industry 4.0, Industrial IT or M2M: production and IT are merging; IT/OT convergence is the buzzword and a basic prerequisite for successful digitization in the production environment. However, there are still language barriers between IT and production that must first be overcome. With the combination of their solutions, the monitoring specialist Paessler and INSYS icom, as a manufacturer of industrial gateways, offer a practical possibility to overcome these language barriers and to bring IT and OT together.

Paessler PRTG: IT monitoring and more

With PRTG Network Monitor, Paessler delivers a world-leading monitoring solution that, thanks to a documented API and the support of various protocols such as JSON and MQTT, allows the inclusion of IoT scenarios and production environments beyond a standard IT monitoring solution.

However, many machines do not yet support IT-compatible protocols, but still communicate via fieldbus protocols. This is where the intelligent gateways of INSYS icom come into play.

INSYS icom: the connection between IT and OT

INSYS icom produces intelligent routers, which as gateways translate protocols from the production and industrial IoT environments into IT protocols and thus enable the communication between OT and IT. As typical edge devices, the gateways of INSYS icom form the interface between production plants and MES, ERP, SCADA and the cloud. They allow IT access to machines and production lines for condition monitoring and remote maintenance.




Solution benefits


In-depth production details

IT/OT convergence

Detailed overview


Create a central control center with PRTG and INSYS icom


Via the INSYS icom gateways, PRTG can retrieve data from the production floor which otherwise would not be accessible via IT protocols. In addition, the gateways allow PRTG to directly access the data of many machines, controllers and industrial PCs via MQTT. Thanks to PRTG's classic monitoring functions and mechanisms, a comprehensive and reliable monitoring of the entire production environment as well as of business processes and process chains can be mapped – the basis of every SCADA system.

In addition, PRTG monitors the IT infrastructure – at all levels, from classic availability monitoring to flow-based network monitoring, from hardware to virtual environments to applications.

Thus, production and IT can be combined in one solution, in one dashboard or control center. Of course, individual dashboards can also be created for individual teams via so-called maps, so that each person in charge can be provided with the information relevant to him or her at the precise moment it is needed – including a granular notification and alerting model. In combination with PRTG's mobile apps, this ensures that the responsible parties are informed immediately in case of failures and malfunctions as well as irregularities.


Get in touch

For more information please contact


Paessler Insys



With PRTG Network Monitor, Nuremberg-based Paessler AG offers a worldwide leading solution for monitoring IT environments. More than 300,000 administrators rely on PRTG to monitor servers, network performance, virtual environments and website availability. PRTG's wide range of functions, easy licensing model and much praised user-friendliness make it one of the most popular monitoring solutions for companies of all sizes.

PRTG not only covers almost all standards in classic IT monitoring, but also allows the flexible integration of medical infrastructures, CCTV systems, IoT scenarios and production facilities.

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INSYS icom is a digitization expert for industrial data communication. With the core competencies of remote maintenance, remote control, monitoring of states and networking of data, INSYS icom’s devices and applications form the ideal bridge between IT and OT. INSYS icom offers intelligent networking solutions which provide a basic requirement for industrial applications and KRITIS environments.

The products and services are developed and manufactured by in-house experts who combine know-how, innovation and passion – all from one source. As a result, INSYS icom continuously sets new standards in quality, safety and user-friendliness.

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