UCaaS monitoring with PRTG
Gain a unified view of your unified communications
- Monitor key UCaaS components' health stats from one place
- Get automatically alerted of poor network performance or disruption
- Monitor Microsoft Teams, Zoom, Cisco Webex, and other leading service providers
Our users give top ratings for monitoring with Paessler PRTG
PRTG UCaaS monitoring: What you’ll find on this page
- So you've conquered your communications Tower of Babel… now what?
- 4 reasons why to choose PRTG as your UCaaS monitoring tool
- What UCaaS monitoring looks like in PRTG
- No more unified communications breakdowns: PRTG UCaaS monitoring in action
- Explore our preconfigured PRTG sensors for UCaaS monitoring
- Monitoring UCaaS: FAQ
So you've conquered your communications Tower of Babel… now what?
UCaaS platforms – unified communications as a service – make things simpler for many reasons. They streamline communications (and workflows) for end-users, give you more flexibility, and enable you to add and remove users without major infrastructural changes, just to name three.
But that doesn't mean you can set up a UCaaS platform and forget it. Issues like high bandwidth usage, latency, jitter, and packet loss can still lead to a poor user experience (and very frustrated colleagues).
And, while cloud delivery mechanisms are designed to be as stable and reliable as possible, disruption can and does happen.
Paessler PRTG brings together all your critical communication health stats in one place. You'll have a unified, real-time view of your UCaaS stack. More importantly, you can keep a close eye on key metrics even when you're not looking, and avoid nasty surprises that could slow your organization down or make it impossible for your colleagues to do their jobs.
PRTG makes UCaaS monitoring as easy as it gets
Custom alerts and data visualization let you quickly identify and prevent high latency, availability issues, service disruptions, and other causes of poor user experience and performance.
4 reasons why to choose PRTG as your UCaaS monitoring tool
Real-time monitoring
Continuously track every critical element of your unified communications from one place: bandwidth usage, VoIP and QoS parameters… we even have sensors that work out how much you're spending on AWS and Microsoft Azure, so you can keep costs under control.
Automatic alerts
Prevent disruption on your UCaaS platform... and your entire network. Pick your preferred thresholds, and PRTG will alert you if there’s a risk of malfunctions or performance issues, so you can maintain the user experience and enable your colleagues to keep working smoothly.
Proactive planning
Don't let end-users get interrupted in the middle of important meetings. Carry out application performance monitoring round the clock, and pick the software that's least likely to malfunction in the middle of a business-critical discussion or presentations.
Reduced workload
Work smarter, not harder. And by that we mean let PRTG handle everything and get on with more important tasks. The Auto-Discovery makes setting up a breeze. Once you're up and running, PRTG works in the background 24/7, giving you the peace of mind your UCaaS stack is taken care of.
What UCaaS monitoring looks like in PRTG
Diagnose network issues by continuously tracking various UCaaS parameters and components. Show response time, bandwidth usage, VoIP traffic, latency, packet loss, jitter, and other key QoS metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot all kinds of unified communications-related issues.
Device tree view of the complete monitoring setup
Preconfigured Zoom Service Status sensor in PRTG
Custom PRTG dashboard for keeping an eye on the entire IT infrastructure
Start monitoring UCaaS with PRTG and see how it can make your network more reliable and your job easier.
“All-around winning “The real beauty of PRTG is the endless possibilities it offers” “PRTG Network MonitorIT experts agree: Paessler PRTG is a great solution for IT infrastructure monitoring
network monitor”
is very hard to beat”
No more unified communications breakdowns: PRTG UCaaS monitoring in action
Monitor unified communications apps, audio, video conferences, software… and your network's wider performance.
PRTG's preconfigured UCaaS monitoring sensors can keep an eye on every component and endpoint that could impact the quality of communications and your colleagues' user experience:
- Bandwidth and network traffic analysis via SNMP, NetFlow, jFlow, sFlow, IPFIX, and packet sniffing
- Email communications and mail servers, including Microsoft Exchange
- LAN, WAN, VPNs, and Direct Access
- IP telephony and video conferencing tools like Microsoft Teams, Zoom, Cisco Webex, Join.me, Skype for Business, or RingCentral
- Microsoft 365 applications, SharePoint, and PowerApps
- Unified communications-adjacent cloud network components
Your UCaaS monitor at a glance – even on the go
Set up PRTG in minutes and use it on almost any mobile device.
Find the root cause of the problem with our PRTG UCaaS monitoring solution
Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.
PRTG is compatible with all major vendors, products, and systems
Explore our preconfigured PRTG sensors for UCaaS monitoring
PRTG comes with more than 250 native sensor types for monitoring your entire on-premises, cloud, and hybrid cloud environment out of the box. Check out some examples below!
Zoom Service Status
The Zoom Service Status sensor monitors the overall status of Zoom groups. It can show the following:
- Status of several Zoom phone groups based on their components
- Status of Live Streaming
- Status of Zoom Events, Zoom Video Webinars, Zoom Whiteboard, and Zoom Workspace Reservation
Common SaaS
The Common SaaS sensor monitors the availability of several Software-as-a-Service (SaaS) providers. It can show the following:
- Available services
- Response time of the SaaS provider (Bing, Dropbox, Facebook, GitHub, Google Apps, Office 365, Salesforce, Twitter, YouTube)
Microsoft 365 Service Status
The Microsoft 365 Service Status sensor accesses the Microsoft API to monitor the detailed status of a service of a Microsoft 365 subscription. It can show the following:
- Overall status
- Administration status
- Portal status
- Purchase and billing status
QoS (Quality of Service) Round Trip
The QoS (Quality of Service) Round Trip sensor monitors parameters regarding the quality of a network connection between two probes. It can show the following:
- Average, minimum, and maximum jitter
- Average, minimum, and maximum packet delay variation
- Average, minimum, and maximum round trip time (RTT)
- Corrupted, duplicated, lost, and out-of-sequence packets
- The MOS
AWS Cost
The AWS Cost sensor monitors the cost of an Amazon Web Services (AWS) account by reading its data from the AWS Cost Explorer API. It can show the following:
- (Forecast for) amortized cost per month and year
- (Forecast for) net amortized cost per month and year
- (Forecast for) net unblended cost per month and year
- (Forecast for) unblended cost per month and year
- (Forecast for) monthly and yearly cost
Create innovative solutions with Paessler’s partners
Partnering with innovative vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.
With ScriptRunner, Paessler integrates a powerful event automation platform into PRTG Network Monitor.
ScriptRunner
“Excellent tool for detailed monitoring. Alarms and notifications work greatly. Equipment addition is straight forward and server initial setup is very easy. ...feel safe to purchase it if you intend to monitor a large networking landscape.”
Infrastructure and Operations Engineer in the Communications Industry, firm size 10B - 30B USD
PRTG makes UCaaS monitoring as easy as it gets
Custom alerts and data visualization let you quickly identify and prevent high latency, availability issues, service disruptions, and other causes of poor user experience and performance.
Monitoring UCaaS: FAQ
What is UCaaS?
Unified Communications as a Service (UCaaS) is part of the global industry trend toward cloud services and a category of "as a service" or "cloud" delivery mechanisms for various aspects of enterprise communications. Like platform as a service, UCaaS solutions allow unified communications services to be delivered to enterprises from the cloud.
Gartner has a clear opinion on what functions and categories are included in the overall term of unified communications. These are:
- Voice and telephony, including mobility
- Audio, video, and web conferencing
- Messaging – email with voicemail and unified messaging, as well as instant messaging
- Communications-enabled applications – integrated contact center, communications platform as a service, and workstream collaboration
- Desktop clients and thin browser clients
Why can UCaaS be a good choice for organizations?
UCaaS offers greater flexibility and scalability for organizations that need to quickly add and remove users (such as seasonal workers), without having to make major infrastructure changes. Cloud-based enterprise communications also provide a more consistent user experience for remote and mobile workers as access to UCaaS features is consistent regardless of location.
Enterprises can also use UCaaS technologies for disaster recovery.
UCaaS offers enterprises the ability to scale their consumption faster (either up or down) without the need for extra capital. In a traditional communications model, enterprises must purchase capacity upfront, and they rarely succeed in doing so completely, resulting in excess capacity.
Here's a broader overview of benefits of UCaaS platforms:
- Point of contact for problem solving via the respective UCaaS provider
- Flexibility to support remote and mobile workers
- Scalability
- Reduced IT workload
- Built-in redundancy of voice solutions
- Optimized user experience in existing tools or applications
- Many UCaaS platforms are compliant with regulations such as HIPAA, PCI, or SOX
- OpEx model and reduced upfront investment in equipment/software
- Reduced maintenance
What's the difference between UCaaS, VoIP, and SIP?
UCaaS, VoIP, and SIP are three different but equally important elements of your organization's communications toolkit. VoIP is designed specifically for making internet voice calls. SIP, or Session Initiation Protocol, initiates, enables, and terminates communications sessions, and UCaaS brings everything together – including VoIP and SIP – in a single, unified communications interface.
Think of it this way. If your organization's communications toolkit were a smartphone, VoIP would be the phone app, SIP would be the dialer, and UCaaS would be the system that makes it possible to access your phone app, the dialer, and other apps like email and instant messaging from one place.
Why monitor UCaaS with PRTG?
Because, now that more and more people work remotely at least some of the time, poor call quality, service disruptions, and other issues with your unified communications could make it impossible for your colleagues to do their work. Why take the risk, when there's a tool that can alert you before potentially serious problems happen?
Paessler PRTG makes it easy to troubleshoot and fix the root cause of any disruptions, malfunctions, or other issues, and plan ahead so that your system can handle spikes in traffic. Plus, with many preconfigured sensors and device templates, and the ability to create your own, PRTG can monitor any parameter imaginable. Not just your unified communications, but your entire network's hardware and software.
What is a sensor in PRTG?
In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive.
On average, you need about 5-10 sensors per device or one sensor per switch port.
PRTG: The multi-tool for sysadmins
Adapt PRTG individually and dynamically to your needs and rely on a strong API:- HTTP API: Access monitoring data and manipulate monitoring objects via HTTP requests
- Custom sensors: Create your own PRTG sensors for customized monitoring
- Custom notifications: Create your own notifications and send action triggers to external systems
- REST Custom sensor: Monitor almost everything that provides data in XML or JSON format
Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. We asked: would you recommend PRTG?
Over 95% of our customers say yes!
The result of the survey: over 95% of the participants would recommend PRTG – or already have.
Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier. Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network. Everyone has different monitoring needs. That’s why we let you try PRTG for free.Still not convinced?
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Start monitoring UCaaS with PRTG and see how it can make your network more reliable and your job easier.
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PRTG |
Network Monitoring Software - Version 24.3.100.1361 (September 25th, 2024) |
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Hosting |
Download for Windows and cloud-based version PRTG Hosted Monitor available |
Languages |
English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese |
Pricing |
Up to 100 sensors for free (Price List) |
Unified Monitoring |
Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more |
Supported Vendors & Applications |
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