Zoom monitoring with PRTG
Ensure Zoom calls are effective and productive
- Monitor the status of all Zoom services from one place
- Check call quality and connectivity, and troubleshoot issues proactively
- Test recording, audio, video, and other important functions
PRTG Zoom monitoring: What you’ll find on this page
Zoom in. Zoom out. Zoom along: You can't have productive meetings without stable software
Status calls. Webinars. Conferences. Client pitches.
The Zoom platform has replaced every manner of face-to-face interaction, from quick internal catch-ups to high-stakes negotiations.
But if the benefits are unarguable – anyone can join a call from anywhere in the world, and it's far more convenient (and less costly) for those who'd otherwise have to travel long distances – Zoom can also be annoyingly temperamental. And technical glitches and instability can derail your meeting before it even starts, making it impossible to get anything done.
PRTG keeps a close eye on Zoom's status and pinpoints the causes of potential problems, so you can fix the issue or move to an alternative platform instead of wasting the whole call shouting 'Can you hear me?' into the void.
PRTG makes Zoom monitoring as easy as it gets
Custom alerts and data visualizations let you quickly identify and prevent low availability, audio and video issues, and other causes of poor Zoom call quality.
4 reasons why to choose PRTG as your Zoom monitoring tool
Native compatibility
PRTG's Zoom Service Status sensor pulls data directly from the Zoom API. Which means it works right out of the box, integrating Zoom data into your network monitoring environment with minimal intervention. No complex setup or configuration needed.
Automatic alerts
Once you set up Zoom monitoring (well, once it sets up itself), you don't need to do anything further. PRTG will send you an email, text, or in-app notification if Zoom services are down or disrupted, so you're always in the know.
Proactive planning
There's nothing more frustrating than unsuccessfully trying to get Zoom working three minutes before an important call (well, there are, but this is at the top of the list). With PRTG, you can keep an eye on Zoom's status and pick a more stable alternative ahead of time.
Complete visibility
PRTG monitors Zoom's status… and all the other variables that could impact call quality, including audio and video codecs, packet loss, and jitter, enabling you to maintain more stable and reliable VoIP connections whether you use Zoom or another platform.
What Zoom monitoring looks like in PRTG
Diagnose network issues by continuously tracking network parameters that could impact Zoom's performance. Show availability, service status, jitter, latency, and other key metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot the causes of poor quality Zoom calls.
Start monitoring Zoom with PRTG and see how it can make your network more reliable and your job easier.
Holistic Zoom monitoring. Better performance.
PRTG comes with more than 250 preconfigured sensor types for monitoring your entire network out of the box. One of these sensors is the Business Process sensor, a powerful tool with which you can create individual channels with data from any other sensor that keeps an eye on your infrastructure. In addition to the summarized, overall business process status. Here you can find 2 simple examples for monitoring business processes with PRTG.
All Zoom stats in one place
PRTG’s preconfigured Zoom Service Status sensor collects status data about Zoom's various services and components, including:
- Zoom Meetings
- Zoom Chat
- Zoom Phone
- Zoom Video Webinars
- Zoom Rooms
Use one sensor to monitor Zoom's overall status, or run multiple sensors simultaneously to keep a closer eye on individual services and components.
More than monitoring Zoom
Want more flexibility, or need to track parameters not covered by our native Zoom sensor?
The REST Custom sensor has you covered. And, with more than 250 preconfigured sensors, you can monitor any other parameter that could possibly impact Zoom call quality and network performance, from your internet connection, bandwidth, and firewalls, to routers, switches, and other hardware components
Your Zoom monitor at a glance – even on the go
Set up PRTG in minutes and use it on almost any mobile device.
Find the root cause of the problem with our PRTG Zoom monitoring solution
Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.
PRTG is compatible with all major vendors, products, and systems
Create innovative solutions with Paessler’s partners
Partnering with innovative vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.
With ScriptRunner, Paessler integrates a powerful event automation platform into PRTG Network Monitor.
ScriptRunner
“Excellent tool for detailed monitoring. Alarms and notifications work greatly. Equipment addition is straight forward and server initial setup is very easy. ...feel safe to purchase it if you intend to monitor a large networking landscape.”
Infrastructure and Operations Engineer in the Communications Industry, firm size 10B - 30B USD
PRTG makes Zoom monitoring as easy as it gets
Custom alerts and data visualizations let you quickly identify and prevent low availability, audio and video issues, and other causes of poor Zoom call quality.
Monitor Zoom: FAQ
What is Zoom?
Zoom is a video conferencing platform that allows end users to communicate in online conference rooms via video, audio, chat, and screen sharing. It's widely used for virtual meetings, webinars, online classes, and social gatherings. Zoom became particularly popular during the COVID-19 pandemic as a tool for remote work and online education.
Zoom is accessible through the Zoom app on various devices (computers, smartphones, tablets) or directly through a web portal, making it a versatile tool for virtual video communication.
What are the benefits of Zoom monitoring?
Zoom monitoring refers to the practice of overseeing and managing Zoom meetings to ensure they are running smoothly and securely. The benefits of Zoom monitoring can vary depending on the context in which it is used, such as in corporate environments, educational institutions, or public events. Here are some of the benefits:
- Preventing unauthorized access: Monitoring can help identify and prevent unauthorized participants from joining meetings, which is crucial for protecting sensitive information.
- Technical troubleshooting: Real-time monitoring allows IT teams to identify and resolve technical issues, such as poor audio/video quality or connectivity problems, ensuring a smooth meeting experience.
- Meeting recordings: Monitoring ensures that important meetings are recorded and stored properly, making them available for future reference, training, or legal purposes.
- License management: Organizations can monitor Zoom usage to ensure they are efficiently using their licenses and not paying for unnecessary resources.
- Webinar management: For large webinars or events, monitoring helps manage participant flow, question submissions, and overall event quality, ensuring a positive experience for attendees.
- Breakout room oversight: Monitoring ensures that breakout rooms are being used effectively and that participants are adhering to the meeting’s agenda.
- Enhanced user experience: Monitoring can help in troubleshooting issues with Zoom calls proactively, even before Zoom users enter a conference room. This way, they get a smooth experience when participating in a video conference.
What is PRTG Zoom monitoring?
PRTG is a proprietary network monitoring tool that monitors network performance and hardware and software health. Our all-in-one monitoring solution includes a native Zoom sensor that pulls data about the status of Zoom services and integrates it into your monitoring dashboard, so you can keep an eye on Zoom's performance alongside other critical network parameters.
How do I set up a REST Custom sensor for monitoring Zoom services?
To set up a REST Custom sensor:
- Paste the "zoom.status.template" file in your PRTG program directory's "Custom Sensors\rest" subfolder, and the "zoom.status.ovl" lookup file into the "lookups\custom" subfolder
- Create a new device with the IPv4 Address/DNS Name to "status.zoom.us"
- Add a REST sensor with the following parameters:
- Request protocol: HTTPS
- REST Query "/api/v2/components.json"
- REST Configuration "zoom.status.template"
- Scanning interval: 10 minutes
Find more details in our blog article: Know when Zoom is down with PRTG
What other VoIP values and video conferencing platforms can PRTG monitor?
Alongside Zoom-specific parameters, PRTG also has sensors to monitor connectivity, quality of service (QoS), the mean opinion score (MOS), as well as routers, switches, WiFi connections, and other network components that could affect your organization's VoIP capabilities.
Even better, PRTG monitors other video conferencing platforms, such as Cisco Webex, GoToMeeting, RingCentral, or join.me, and comes with native sensors for monitoring Microsoft services such as Teams.
What is a sensor in PRTG?
In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive.
On average, you need about 5-10 sensors per device or one sensor per switch port.
PRTG: The multi-tool for sysadmins
Adapt PRTG individually and dynamically to your needs and rely on a strong API:- HTTP API: Access monitoring data and manipulate monitoring objects via HTTP requests
- Custom sensors: Create your own PRTG sensors for customized monitoring
- Custom notifications: Create your own notifications and send action triggers to external systems
- REST Custom sensor: Monitor almost everything that provides data in XML or JSON format
Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. We asked: would you recommend PRTG?
Over 95% of our customers say yes!
The result of the survey: over 95% of the participants would recommend PRTG – or already have.
Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier. Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network. Everyone has different monitoring needs. That’s why we let you try PRTG for free.Still not convinced?
More than 500,000
sysadmins love PRTGMonitor your entire IT infrastructure
Try Paessler PRTG
for free
Start monitoring Zoom with PRTG and see how it can make your network more reliable and your job easier.
PRTG |
Network Monitoring Software - Version 24.3.100.1361 (September 25th, 2024) |
Hosting |
Download for Windows and cloud-based version PRTG Hosted Monitor available |
Languages |
English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese |
Pricing |
Up to 100 sensors for free (Price List) |
Unified Monitoring |
Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more |
Supported Vendors & Applications |