Previous Next

PRTG Manual: PRTG Hosted Monitor Customer Portal

In the PRTG Hosted Monitor Customer Portal, you can manage your PRTG Hosted Monitor instances and accounts.

In this section:

Subscription Overview

Select Overview on the navigation sidebar to open the Subscription Overview. Here you see details of your PRTG Hosted Monitor instance.

You can take the following actions on this page:

Setting	Description
Add new subscription	Create a new subscription or upgrade an existing trial plan to a commercial plan.
Open PRTG	Open your PRTG Hosted Monitor instance in the PRTG web interface.
Manage	Open the Manage Subscription page.
Upgrade subscription	This setting is only visible for trial plan subscriptions. Upgrade your trial plan to a commercial plan.

Manage Subscription

To edit the details of your subscription, click Manage while on Subscription Overview. This opens the Manage Subscription page.

You can edit the following settings on this page:

Setting	Description
Change PRTG Subdomain	Enter a new subdomain name, for example, myfirstdomain. The subdomain name can be anywhere from 4 to 60 characters long. If you enter myfirstdomain as the domain name, your PRTG Hosted Monitor instance will be reachable under myfirstdomain.my-prtg.com. If you have remote probes, you must manually change the domain name for the PRTG core server. This corresponds to the Server (IPv4 Address or DNS Name) setting in the PRTG Administration Tool.
Change PRTG Timezone	Select a timezone from the dropdown list if you want to change the current setting.
Change Multifactor Authentication in PRTG	To enable multifactor authentication for all users of your PRTG Hosted Monitor instance, click . After you enable this option, multifactor authentication is activated for all users of your PRTG Hosted Monitor instance and they are asked to scan a QR code with a Time-based One-time Password algorithm (TOTP) application and to enter the current one-time password (OTP) to finish the setup. For more information about logging in with multifactor authentication, see section Use Multifactor Authentication with PRTG Hosted Monitor.
Data Sharing Options	Select the depth of information that you want to share with Paessler for product improvement and optimization purposes: Share telemetry data Share anonymized data (default) Share comprehensive data
Request Hosting Region Transfer	Request a different hosting region for your instance.
Restart Instance	Restart your PRTG Hosted Monitor instance.
Change Subscription	This setting is only visible for trial plan subscriptions. Cancel your trial plan subscription or upgrade to a commercial plan.

My Account

Click Account or your account name on the navigation sidebar to open your account settings.

You can invite and assign roles to new users on your PRTG Hosted Monitor instance. For more information, see the PRTG Manual: Add User Accounts and the Knowledge Base: How can I allow other users to manage my PRTG Hosted Monitor instance?.

You can edit the following settings on this page:

Setting	Description
Multifactor authentication	To enable multifactor authentication for this account, click . For more information, see section Use Multifactor Authentication with PRTG Hosted Monitor.
Reset password	Change the password for your PRTG Hosted Monitor account. Follow the instructions on the screen and in the email that you receive.
Edit billing details	Update your billing address. Select the billing address that you want to update and change the details where necessary. Click Update to save your changes.
Edit payment details	Update your payment method. Select the payment method that you want to update and change the details where necessary. Click Update to save your changes. If you do not have a payment method saved yet, add the necessary details and click Add.

Invoices

Click Invoices on the navigation sidebar to open the Invoices page. Here you can view and download all of your invoices.

Upload

Click Upload on the navigation sidebar to open the File Upload page. Here you can upload custom device templates and custom files.

You can edit the following settings on this page:

Setting	Description
Select your PRTG subscription	Select the instance for which you want to upload files.
Device Template Customization	Select the device templates that you want to upload from the list and click Upload. You can also click Readme next to the template name in the list to open the README.md file of the device template in GitLab.
My Custom Files	Manually upload your custom files and your custom device templates. Click next to the type of file that you want to upload and select a file or multiple files. Click Upload to upload the selected files.

Setting

Description

Select your PRTG subscription

Select the instance for which you want to upload files.

Device Template Customization

Select the device templates that you want to upload from the list and click Upload.

You can also click Readme next to the template name in the list to open the README.md file of the device template in GitLab.

My Custom Files

Manually upload your custom files and your custom device templates. Click next to the type of file that you want to upload and select a file or multiple files. Click Upload to upload the selected files.

Microsoft Entra ID Integration

Click Microsoft Entra ID on the navigation sidebar to open the Microsoft Entra ID page.

pphm_microsoft_entra_id

To use Microsoft Entra ID as a single sign-on (SSO) provider for PRTG Hosted Monitor, log in to the Azure Portal. After Microsoft Entra ID is integrated into PRTG Hosted Monitor, you can also invite other users from your Active Directory (AD) into PRTG Hosted Monitor.

For more information on how to integrate Microsoft Entra ID into PRTG Hosted Monitor, see the Knowledge Base: How to integrate Microsoft Entra ID into PRTG Hosted Monitor?.

Multi-Platform Probe

Click Multi-platform probe on the navigation sidebar to open the Multi-Platform Probe page. Here you can enable and disable multi-platform probes for your PRTG Hosted Monitor instance and set up the required connection details for the NATS authentication.

You can take the following actions on this page:

Setting	Description
Select your PRTG subscription	Select the instance for which you want to enable multi-platform probes.
Enable multi-platform probes	Enable multi-platform probes for this instance.
Add new NKey	This setting is only visible if multi-platform probes are enabled. Add an NKey from a multi-platform probe that you want to connect. For more information on how to set up multi-platform probes with PRTG Hosted Monitor, see the Knowledge Base: How do I set up a multi-platform probe with my PRTG Hosted Monitor instance?.
Refresh status	Click to refresh the displayed status of the NKeys that you added.
Delete NKey	Click next to an existing NKey entry to remove it from this PRTG Hosted Monitor instance.
Download certificate	This setting is only visible if multi-platform probes are enabled. Download the Transport Layer Security (TLS) certificate used with the NATS server that Paessler configures for your PRTG Hosted Monitor instance.
Disable multi-platform probes	This setting is only visible if multi-platform probes are enabled. Disable multi-platform probes for this instance.