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  1. Home>
  2. IT Topics>
  3. Network>
  4. Wireless Network Troubleshooting
PRTG Logo

Wireless Network Troubleshooting with PRTG

Monitor your entire wireless infrastructure in real time to identify issues before they affect users

  • Identify bandwidth-hungry devices that slow down wireless connections
  • Track connection quality metrics to ensure reliable Wi-Fi for all devices
  • Track router and access point health to prevent unexpected outages
Free download
product overview

Our users give top ratings for monitoring with Paessler PRTG

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PRTG wireless network troubleshooting: What you will find on this page

Table of content
  • Solve Wi-Fi problems before users notice them
  • What Wi-Fi monitoring looks like in PRTG
  • 4 reasons why PRTG is the wireless troubleshooting tool of your choice
  • Explore our preconfigured PRTG sensors for wireless network troubleshooting
  • Wireless Network Troubleshooting: FAQ

PRTG makes Wi-Fi performance monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent wireless network outages.

Free download
PRODUCT OVERVIEW

Solve Wi-Fi problems before users notice them

Imagine resolving Wi-Fi problems before your colleagues even experience them. With PRTG, you gain complete visibility into your wireless network performance, allowing you to identify and fix issues proactively rather than scrambling to respond to complaints.

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Comprehensive monitoring

Track every aspect of your wireless infrastructure from a single dashboard. You can monitor signal strength, bandwidth usage, and connected devices across all access points simultaneously. PRTG collects all relevant metrics to give you a complete picture of your Wi-Fi network health.

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Real-time alerts

Receive notifications the moment your wireless network shows signs of trouble. You can customize alert thresholds based on signal strength, bandwidth consumption, or connection quality. PRTG notifies you through email, SMS, or push notifications when problems arise.

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Visual dashboards

Understand complex network data through intuitive, customizable visualizations. You can create maps showing signal coverage across your facility with color-coded indicators. PRTG transforms technical metrics into clear visual representations that make troubleshooting straightforward.

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Historical analysis

Compare current performance against past data to identify patterns and recurring issues. You can access months of wireless network metrics with just a few clicks. PRTG stores historical data that helps you track down intermittent problems that might otherwise go undiagnosed.

What Wi-Fi monitoring looks like in PRTG

Diagnose network issues by continuously tracking Wi-Fi connectivity, signal strength, and access point performance. Show connection stability, throughput rates and other key metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot dead zones and network congestion.

PRTG Screenshot device tree view

Device tree view of the complete monitoring setup

PRTG screenshot map entire it infrastructure

Custom PRTG dashboard for keeping an eye on the entire IT infrastructure

PRTG screenshot graph live data traffic

Live traffic data graph in PRTG

Start monitoring wireless network traffic with PRTG and see how it can make your network more reliable and your job easier.

Free download
PRODUCT OVERVIEW

IT experts agree: Paessler PRTG is a great solution for IT infrastructure monitoring

PCMag

“All-around winning
 network monitor”

IT Brief

“The real beauty of PRTG is the endless possibilities it offers”

ITPro

“PRTG Network Monitor 
is very hard to beat”

4 reasons why PRTG is the wireless troubleshooting tool of your choice

Ever had to deal with mysterious Wi-Fi dropouts during important meetings? Or maybe you've chased down phantom interference issues that seem to appear and disappear without warning. Wireless networks can be notoriously finicky - one minute everything's fine, the next you're getting bombarded with complaints about slow connections, dead zones, or devices that simply won't connect. These headaches can drain your time and test everyone's patience.

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Effortless setup

Deploy PRTG in minutes without complex configurations or specialized training. You can have your entire wireless infrastructure monitored before lunch, thanks to the auto-discovery feature that finds network devices automatically. Forget spending days tweaking settings - PRTG works right out of the box.

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Flexible subscriptions

Choose exactly the monitoring capacity you need without overpaying for unused sensors. You can start small and easily scale up as your network grows, with predictable pricing that makes budgeting straightforward. Adjust your subscription at any time to match your current requirements without complicated licensing headaches.

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Mobile access

Check your wireless network status from anywhere using the PRTG mobile app. You can respond to alerts while on the move, without needing to open your laptop or return to your desk. Stay connected to your network's health whether you're in a meeting across the building or at dinner across town.

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Expert support

Reach knowledgeable technicians whenever you encounter challenges with your monitoring setup. You can access comprehensive documentation, active user forums, and direct support channels with quick response times. Count on our team to help you maximize your wireless network monitoring effectiveness with personalized assistance.

Explore our preconfigured PRTG sensors for wireless network troubleshooting

PRTG comes with more than 250 native sensor types for monitoring your entire on-premises, cloud, and hybrid cloud environment out of the box. Check out some examples below!

Cisco WLC Access Point Overview

The Cisco WLC Access Point Overview sensor monitors the operational status of a wireless LAN controller (WLC) access point and provides a sum of various network utilization metrics of the available slots. It can show the following:

  • Admin status
  • Number of clients
  • Number of clients with a poor signal-to-noise ratio (SNR)
  • Operational status
  • Total percentage of transmit, receive, and channel utilization across all slots in the access point
Cisco WLC Access Point Overview
Cisco WLC Access Point Overview

SNMP Traffic v2

The SNMP Traffic v2 sensor monitors bandwidth and traffic on a device. It can show the following:

  • Number of incoming and outgoing broadcast, multicast, unicast, and non-unicast packets
  • Number of incoming and outgoing discards and errors
  • Total, incoming, and outgoing traffic
  • Number of incoming, unknown protocols
SNMP Traffic v2
SNMP Traffic v2

Ping v2

The Ping v2 sensor sends an Internet Control Message Protocol (ICMP) echo request ("ping") from the probe system to the parent device to monitor its availability. It can show the following:

• Response time

• Packet loss

• Target status

• Minimum and maximum ping time

Ping v2
Ping v2

SNMP Custom Advanced

The SNMP Custom Advanced sensor monitors numeric values returned for object identifiers (OID). It can show the following:

  • Downtime
  • Numeric value for a specified OID (up to 10 OIDs are possible) that refers to a specific SNMP device
SNMP Custom Advanced
SNMP Custom Advanced

Port v2

The Port v2 sensor monitors a network service by connecting to one or more of its TCP/IP ports. It can show the following:

  • Number of open and closed ports
  • Number of errors
  • Maximum time until a request to connect to a port was accepted
Port v2
Port v2

See the PRTG Manual for a list of all available sensor types.

PRTG is compatible with all major vendors, products, and systems

compatible with all major vendors, products, and systems

PRTG makes wireless network monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent Wi-Fi connectivity issues.

Free download
PRODUCT OVERVIEW

”Adopting PRTG has been like going from being in the dark to being in the light. Before, we had limited visibility into what was happening in the infrastructure and in the network. Now, however, thanks to the comprehensive dashboard and real-time notifications, we receive constant updates on the status of facilities and services, and our way of working has gone from passive to proactive.”

Luca Meneghesso, Senior IT infrastructure and Security Specialist
Banca Profilo

”GESAC increasingly focuses on innovation to improve the quality of services offered and the experience of passengers handled every day by Naples Airport. Thanks to PRTG, we finally have unified, automatic, and continuous monitoring of the airport network and can guarantee quick and timely interventions.”

Domenico Ciervo, GESAC ICT Manager
Naples International Airport

”As an international company, PRTG is ideal for us. If something went down half way across the world, we wouldn’t be woken up – we can rely on PRTG to identify the problem and alert us before it occurs – enabling the right person, in the right time zone to resolve the problem. At the end of the day, if we’re to provide an internal network experience for our employees that meets expectations, we need a tool like PRTG to be successful.”

Barry Kelly, Systems Engineer
Skyscanner

“I would recommend PRTG because it has helped us significantly improve service uptime by highlighting important alerts that would otherwise result in a system failure or service disruption if action was not taken. Thanks to PRTG, we can ensure that The Ritz London’s network and IT systems are five-star, just like the hotel.”

Richard Isted, IT Manager
The Ritz London

Your wireless network monitor at a glance – even on the go

PRTG is set up in a matter of minutes and can be used on a wide variety of mobile devices.

device overview
Cisco

We are a Cisco Select Developer Partner  

As a member of the Cisco Partner Program, Paessler is one of the market leaders that enhances the Cisco technology portfolio with products that are proven to easily integrate with Cisco devices.

What does this mean for you?

  • Easy integration of Cisco hardware and software with PRTG
  • State-of-the-art features for monitoring your Cisco environment
  • Expert technical support around your Cisco monitoring setup

Create innovative solutions with Paessler’s IT partners

Partnering with innovative IT vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.

Lansweeper

Lansweeper

Asset visibility is a big problem for many IT teams. Not having an accurate inventory of tech assets is inefficient, costly and a potential security risk.

Read more
Rittal

Rittal

IT that works constitutes a business-critical basis for a company's success. Availability and security must be defined for the respective purpose and closely monitored – by OT and IT alike.

Read more
baramundi

baramundi

baramundi and PRTG create a secure, reliable and powerful IT infrastructure where you have everything under control - from the traffic in your firewall to the configuration of your clients.

Read more

Find the root cause of the problem with our PRTG Wi-Fi performance monitoring solution

Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.

Free download
PRODUCT OVERVIEW
Paessler PRTG

Paessler PRTG

Network Monitoring Software – Version 25.2.106.1114 (May 05th, 2025)

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Hosting

Download for Windows and cloud-based version PRTG Hosted Monitor available

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Languages

English, German, Spanish, French, Portuguese, Dutch, Russian, Japanese, and Simplified Chinese

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Monitor everything

Network devices, bandwidth, servers, applications, virtual environments, remote systems, IoT, and more

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Pricing

Choose the PRTG Network Monitor subscription that's best for you

Wireless Network Troubleshooting: FAQ

 

What is a wireless network troubleshooting tool?

A wireless network troubleshooting tool monitors Wi-Fi networks to identify connection problems before they affect users. These tools track signal strength, bandwidth usage, and network traffic to help administrators quickly diagnose issues with wireless devices, routers, and access points, minimizing downtime and resolving network problems efficiently.

How does PRTG help identify Wi-Fi signal issues?

PRTG monitors wireless signal strength to detect weak spots and interference sources. It creates visual maps of Wi-Fi signal coverage and alerts you when signals fall below thresholds. The software identifies interference from microwaves, Bluetooth devices, and networks on overlapping Wi-Fi channels in both 2.4 GHz and 5 GHz bands, helping you optimize antenna positioning and network settings.

What common wireless connection problems can PRTG detect?

PRTG detects authentication failures, IP address conflicts, DHCP issues, and DNS errors. It monitors when wireless devices disconnect and reconnect, tracks TCP connection quality, and identifies firewall blockages. By monitoring both wireless and wired connections through Ethernet cable, PRTG determines if problems originate in the Wi-Fi network, internet service provider, or elsewhere in your network infrastructure.

How can PRTG help troubleshoot wireless access points?

PRTG's specialized sensors like the Cisco WLC Access Point Overview monitor access point status and connected clients. It tracks bandwidth usage, CPU load, and memory utilization of access points. The software monitors clients connected to each network name (SSID) and helps determine when a simple reboot might resolve issues, making it easier to manage network capacity and optimize access point placement.

Can PRTG monitor wireless network traffic patterns?

Yes, PRTG analyzes wireless network traffic patterns to identify bandwidth-hungry devices and potential bottlenecks. It tracks traffic by protocol across all Wi-Fi channels and frequency bands (2.4 GHz and 5 GHz), helping you identify applications that need throttling. This analysis helps optimize your wireless network for better performance and user experience.

How does PRTG help with troubleshooting steps for wireless networks?

PRTG provides systematic troubleshooting steps for wireless networks by continuously monitoring your infrastructure. Its diagnostics identify whether problems lie with the router, modem, wireless adapter, or internet service provider. The software guides you through steps like rebooting devices or changing Wi-Fi channels to optimize network settings and resolve connection problems.

What advantages does PRTG offer over other wireless monitoring tools?

PRTG offers a unified dashboard for monitoring both wireless and Ethernet cable connections. It provides flexible deployment options for different operating systems, customizable alerts for wireless signal issues, and compatibility with devices from Cisco, Microsoft and other vendors. Its comprehensive reporting helps you decide when to optimize network settings or upgrade antenna equipment to resolve persistent network problems.

What is a sensor in PRTG?

In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive. On average, you need about 5-10 sensors per device or one sensor per switch port.

We asked: would you recommend PRTG? Over 95% of our customers say yes!

Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. The result of the survey: over 95% of the participants would recommend PRTG – or already have.

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Still not convinced?

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More than 500,000 sysadmins love PRTG

Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier.

PRTG

Monitor your entire IT infrastructure

Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network.

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Try Paessler PRTG for free

Everyone has different monitoring needs. That’s why we let you try PRTG for free.

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Start monitoring your wireless network traffic with PRTG and see how it can make your network more reliable and your job easier.

Free download
PRODUCT OVERVIEW

Products

  • Paessler PRTG
    Paessler PRTGMonitor your whole IT infrastructure
    • PRTG Network Monitor
    • PRTG Enterprise Monitor
    • PRTG Hosted Monitor
    • PRTG extensions
      Extensions for Paessler PRTGExtend your monitoring to a new level
  • Icon Features
    FeaturesExplore all monitoring features

Monitoring with PRTG

  • Network monitoring
  • Bandwidth monitoring
  • SNMP monitoring
  • Network mapping
  • Wi-Fi monitoring
  • Server monitoring
  • Network traffic analyzer
  • NetFlow monitoring
  • Syslog server

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Paessler GmbH
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Germany

[email protected]

+49 911 93775-0

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