PRTG Manual: Enterprise Console

The Enterprise Console (in old PRTG versions called "Windows GUI") is one alternative interface that you can use to connect to the PRTG core server to configure your setup, view monitoring results, and keep an eye on your network. It is a native Windows application for fast access to data and monitoring management.

The Enterprise Console (EC) provides extended pop-up window functionalities, as well as a seamless link to the Ajax web interface where you can change your monitoring configuration and access further functionalities such as reporting, maps, system setup, tickets, and libraries. The EC shows most of the functions with an embedded webkit browser, for a few options the EC opens an external browser window (using your default browser).

Remarks

icon-i-blueThere are some known issues with the Enterprise Console. Because we are currently developing a new PRTG desktop client, we will not patch the following issues anymore.

  • The Enterprise Console runs under all supported Windows versions, but it is not fully compatible with Windows 10. Running the EC on Windows 10 results in several issues, so please use another operating system.
  • The Enterprise Console does not support System Information and does not show this tab on devices. Please use the PRTG web interface to access system information of a device.
  • Starting the auto-discovery from the context menu via Auto Discovery | Run Auto-Discovery does not work. Please use the PRTG web interface to instantly run an auto-discovery.

icon-prtg-on-demandPRTG in the cloud does not support connections from the Enterprise Console. If you want to use it, please connect the Enterprise Console to a PRTG on premises instance.

Access Several Core Servers in One Console

As an additional functionality, you can configure access to several PRTG core servers in the Enterprise Console. It can show data of all your independent core server installations at a glance (for example, the device tree and alarms list), so you can manage your monitoring centrally, also when it is spread across different servers.

Getting Started

Every installation of PRTG Network Monitor includes the Enterprise Console and installs it automatically on the computer running the PRTG core server. If you want to use the Enterprise Console on another computer, please download and install it there. For details, see the Install the Enterprise Console section.

icon-i-blueThe Enterprise Console is mainly designed to review and manage an existing installation of PRTG that you have already set up. If you just start monitoring, we recommend that you first run through the Smart Setup in the PRTG web interface and add your network devices there.

icon-book-arrowsFor detailed instructions, see section Quick Start Guide. Once finished, you can seamlessly switch to the Enterprise Console.

Requirements for Connections to PRTG Web Server(s)

To show monitoring data of your PRTG setup, the Enterprise Console must be able to establish a connection to your PRTG web server(s). For this purpose, please ensure the following.

Enterprise Console Server Settings

PRTG Administrator Settings

Server IP / DNS name

IP address for PRTG's Web Server on the Web Server tab

Port

TCP Port for PRTG's Web Server on the Web Server tab

icon-i-bluePRTG switches to port 8080 as a fallback after a restart when port 80 is already used, and to port 8443 if port 443 is not available. PRTG keeps the SSL connection in this case. If this port is also not available, PRTG tries from port 32000 on until it finds an available port. Because the EC cannot recognize these ports (8080, 8443, 32000+) automatically, enter the currently used port manually here in the Port setting. If you do not get a connection to the PRTG web server, check the currently used port in the Web Server settings under System Administration—User Interface in the PRTG web interface.

Login Name

Login Name on the Administrator tab

Password

Password on the Administrator tab

  • No local software firewall blocks the connection.
  • No local virus protection program blocks the connection.
  • The specified port is not used by another application.
  • No (hardware) firewall blocks the connection when connecting through a network (LAN or WAN).
  • The software versions of the Enterprise Console and the PRTG web server have to match at least in the third number (for example, EC version 15.3.18.3590 can connect to server version 15.3.18.3796).

icon-book-bulbFor common issues with the Enterprise Console and their solutions, see this Knowledge Base article: Problems with the Enterprise Console: What can I do?

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Knowledge Base: Problems with the Enterprise Console: What can I do?

Enterprise Console—Topics

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