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How to monitor the availability
of IT services in your network
in 5 steps


Today, the availability of business services goes hand in hand with the availability of IT services. For you as an MSP, customer satisfaction is crucial so there is no room for unavailable or non-functional business environments.

But how can you have everything up and running if you are responsible for managing a network with hundreds or thousands of different network hosts? In this how-to guide, we want to demonstrate a scenario for availability monitoring to show you how you can monitor the availability of IT services.


What does availability of IT services mean?

In the same way that an IP packet travels from the physical to the application layer, network monitoring needs to cover all aspects from the Ethernet connection to the residing service.

This means that if you want to monitor the availability of an IT service like a web shop that is hosted on a VMware ESXi host, for example, you also need to monitor all underlying layers including the physical machine (for example, a Dell server), the virtualization platform (here, VMware), the operating system (for example, Windows Server 2019), and the application (for example, a Microsoft IIS web server).

You also need to consider the way you define network availability. Different IT services are reachable via different protocols. For example, if you want to check if a web server is available, you send ICMP packets that you monitor with a Ping v2 sensor, but if you want to check if a website is reachable in a specific internet browser, you use an HTTP v2 sensor. Or, if you want to know if your antivirus software is up and running on your operating system, you can check the availability of the service with a WMI Service sensor or an SNMP Windows Service sensor.


Availability monitoring in different layers

Let’s have a look at a scenario for monitoring the availability of IT services in different layers, including some sensors that help you check if the target devices or services are up and running.


 1. Monitor the availability of the physical machine


The first layer whose availability you need to monitor is the physical machine,
for example, a Dell PowerEdge R730 server.



Step 1

Set up a Ping v2 sensor to check if the target server is available.


Step 2

Use an HTTP v2 sensor to check if the iRMC interface is available and accessible via an internet browser.


Step 3

To check if the Dell hardware components function properly and if they are up and running, you can set up SNMP Dell PowerEdge System Health and SNMP Dell PowerEdge Physical Disk sensors, for example.



2. Monitor the availability of the virtualization platform


The physical server runs, for example, VMware 6.7, which hosts a number of virtual machines and datastores.
PRTG comes with different sensors to monitor your VMware infrastructure.

Use a VMware Host Hardware Status (SOAP) sensor to monitor the hardware status of the VMware host server, and a VMware Host Performance (SOAP) sensor to monitor, for example, CPU, network, and disk usage of the VMware host server.

Set up VMware Datastore (SOAP) sensors to monitor the disk usage of a VMware datastore, and VMware Virtual Machine (SOAP) sensors to monitor virtual machines on the VMware host server.


3. Monitor the availability of the operating system





The virtual machine runs an operating system, for example, Windows Server 2019, that hosts important Windows services such as Windows protection, DNS, or DHCP.

To check if the Windows services are up and running, set up a WMI Service sensor or an SNMP Windows Service sensor.


4. Monitor the availability of the application


With Windows Server 2019, you can monitor a Microsoft Internet Information Services (IIS)
web server and Windows services.

Typically, each application runs as a Windows service; therefore, you can monitor these services using a WMI Service sensor or an SNMP Windows Service sensor.

To check the status of the Microsoft IIS web server, or to monitor other applications that use IIS, such as Microsoft SharePoint or Microsoft Reporting Services (SSRS), set up a Windows IIS Application sensor.

For more information, see also How to set up web server monitoring in 3 steps.


5. Monitor the availability of the service


The last layer whose availability you need to monitor is the service layer.
IT services come in various colors and shapes, so let’s have a look at two examples:

If you want to monitor the availability of a webpage, for example, an online shop or a company website, from different locations around the world, you can use a Cloud Ping v2 sensor to monitor TCP ping times, or a Cloud HTTP v2 sensor to monitor the loading time of a web server.

To monitor email availability, for example, the response time of a mail server, you can use an SMTP sensor, a POP3 sensor, or an IMAP. With the SMTP&POP3 Round Trip sensor and the SMTP&POP3 Round Trip sensor, you can also monitor if emails are delivered and the time they take to be delivered.


And this is what your availability
monitoring can look like

And this is what your availability monitoring can look like

PRTG Network Monitor makes
network monitoring easy




In monitoring all layers from the physical machine to the IT service itself, you not only make sure that everything is running smoothly, but you also significantly reduce the overall downtime.

If there are any issues regarding availability, PRTG notifies you based on sensor states. To be alerted even before IT services or other parts in your network are not available anymore, you can also set up limits for channels so that PRTG triggers a notification if the sensors measure values above or below the defined limits. For more information, see How to set up limits in PRTG in 4 steps.

This way, you can keep a network available and reliable, and your customers happy!


This how-to guide only scratches the surface?
Get more deep-dive information here!