Complete SAP System Monitoring

Monitor SAP systems, databases, and business processes to maximize uptime and optimize performance.

How Do You Monitor SAP Systems and Databases Without Agents on Every Server?

SAP landscapes are complex. Databases, application servers, background jobs, cloud connectors, and integration flows all need continuous oversight, and a failure in any layer can cascade into business process disruptions fast. Traditional SAP monitoring approaches require agents installed on every server, adding deployment overhead and ongoing maintenance before you see any value.

Paessler PRTG takes an agentless approach through 50 preconfigured Scansor sensors that connect via RFC. They track SAP Basis components, background jobs, workloads, databases, and cloud integrations in real time, with visualization dashboards and historical data for capacity planning and compliance reporting.

Supported SAP environments and databases: SAP HANA, S/4HANA, SAP NetWeaver, SAP Solution Manager, SAP Cloud Connector, Oracle, DB2, Microsoft SQL Server, Sybase, MaxDB, SAP ABAP systems, SAP Basis, tRFC/qRFC queues, IDoc processing, SAP PI/PO integration flows, web services

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PRTG is compatible with all major vendors, products, and systems

Reliable SAP Monitoring Across Your Entire Landscape

Catch Database and Application Server Problems Before Downtime Hits

Your SAP HANA database approaches it’s memory limits. Application servers max out dialog work processes. End users see slow response times, then complete access failures. PRTG monitors critical database and application server metrics: memory consumption, CPU load, service status, backup completion, replication health, and work process utilization. Automated threshold alerts notify your team as soon as problems start, so you can act before performance problems impact user experience and turn into outages.

Memory, CPU, and disk space tracked across major SAP databases
Dialog and batch work process bottlenecks identified early
Backup failures and replication lag caught immediately
Automated alerts sent via email, SMS, push, or service management ticketing
Detailed diagnostic dashboards with historical data cut troubleshooting time

Stop Background Job Failures from Becoming Emergency Firefights

Failed SAP jobs break critical ERP workflows. Data imports don't run. Financial closes get delayed. Inventory updates stop. Your SAP Basis team spends hours diagnosing job failures and restarting processes under pressure. PRTG's SAP Job sensor tracks every background job's status, runtime, and dependencies. Job failures trigger notifications with context, so your team can fix issues during scheduled maintenance windows instead of dropping everything for production emergencies.

Individual job failures, delays, and aborts logged with runtime details
Job chain dependencies mapped to find where workflows break
Historical performance data shows which jobs consistently cause problems
Planned fixes during maintenance windows replace after-hours crisis calls
Historical performance data and trend reports support SLA compliance and budget justification

Prevent System Locks, Spool Overflows, and IDoc Bottlenecks

Some SAP problems build quietly until they cause system-wide freezes. System locks accumulate and create deadlocks. Spool systems fill up and halt all printing. IDoc queues back up and break integrations with suppliers or customers. PRTG's SAP System sensor tracks lock utilization, spool capacity, update queues, and IDoc processing flow. When these metrics hit dangerous levels, your team gets advance warning to clear queues, release locks, or expand spool capacity before costly operational freezes occur.

System lock monitoring prevents deadlocks that halt transactions
Spool overflow warnings stop printing freezes before they disrupt operations
IDoc processing status keeps supplier and customer integrations running
tRFC and qRFC queue monitoring catches communication bottlenecks
Update process delays identified before transactional data loss

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Gain End-to-End Observability Across Hybrid SAP Landscapes

Your SAP environment spans on-premises data centers, SAP Cloud Connector integrations, and hybrid architectures. Monitoring these layers separately creates blind spots where failures hide. PRTG consolidates SAP NetWeaver systems, Cloud Connector status, integration flow exceptions, non-SAP infrastructure, energy usage, and on-premises components into a single view. Your team stops switching between tools and gets complete observability across distributed SAP deployments.

On-premises and hybrid cloud SAP monitored from one platform
Cloud Connector health and integration flow performance tracked continuously
Execution Management exceptions and API connectivity issues flagged immediately
Network, server, virtualization, and SAP application layers shown together
Customizable dashboards for SAP Basis, DBAs, and management (requires initial setup time)

Deploy SAP Monitoring Without Agents and Start Fast

Traditional SAP monitoring requires agents installed on every application server. That means deployment projects, resource consumption, ongoing agent maintenance, and delays before you see any value. PRTG's Scansor SAP sensors use agentless RFC connections to pull metrics directly from SAP. Paste sensor files into your PRTG directory, create a monitoring user with appropriate permissions, and start monitoring. No agents. No lengthy projects. No extra load on production systems.

Agentless architecture eliminates agent installation and maintenance overhead
Preconfigured sensors work immediately after simple file paste, user setup, and RFC configuration
RFC connections consume minimal SAP system resources
Monitoring scales across complex landscapes without per-server agent costs
Automation features and centralized sensor management reduce ongoing operational burden

How PRTG Monitors Your SAP Landscape

PRTG monitors SAP through a partnership with Scansor, providing observability across SAP Basis, databases, cloud integrations, security metrics, and business processes. These SAP monitoring tools connect to SAP via RFC and retrieve metrics in real time, providing comprehensive infrastructure and application server monitoring for your SAP environment. Here's what PRTG monitors in your SAP landscape.

SAP HANA Database Monitoring

The SAP HANA sensor uses RFC (Remote Function Call) to monitor SAP HANA plus Oracle, DB2, SQL Server, Sybase, and MaxDB databases in your landscape. Memory consumption, CPU utilization, disk space, SAP service status, backup completion, and replication health are tracked continuously. Database issues get caught early, before they degrade application performance or cause data loss.

SAP Basis Server Monitoring

SAP Basis components and ABAP application servers need continuous oversight to maintain performance. The SAP System sensor monitors dialog and batch work process utilization, update queues, spool system status, system locks, and IDoc flow. SAP-specific events like system dumps, update errors, queue status, and dialog response times are also tracked. This depth lets you pinpoint whether slow SAP performance stems from insufficient work processes, spool overflows, lock contention, or other Basis-level issues.

SAP Job Workflow Monitoring

Background jobs run critical business operations: financial closes, data imports, payroll, inventory updates. The SAP Job sensor tracks each job's status, runtime, and dependencies. Failed, aborted, or delayed jobs are identified immediately. Job chains are monitored to find dependency breaks. SAP Basis teams get detailed context for troubleshooting instead of generic failure messages.

SAP Cloud Hybrid Monitoring

Hybrid SAP architecture introduces new monitoring challenges. Cloud Connector status, integration flows, web services, and Execution Management exceptions need visibility alongside on-premises systems. Sensors track cloud interface health, API connectivity, and integration flow performance. End-to-end communication between on-premises SAP NetWeaver and cloud services stays visible, eliminating blind spots at integration points where failures typically occur.

SAP Security and Compliance Monitoring

SAP security sensors monitor certificate expiration, track users with specific or combined permissions, and flag security-related syslog errors. Security teams can maintain compliance, detect unauthorized privilege escalation, and renew certificates before they expire and disrupt access. Alerts integrate with ITSM workflows for timely remediation.

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PRTG vs. Manual SAP Monitoring

FEATURE	Without PRTG Without PRTG	With PRTG With PRTG
Monitor SAP HANA database performance and memory usage	Without PRTG Log into each HANA instance, run SQL queries for memory and CPU metrics, check backup logs separately, export data to spreadsheets for multi-instance tracking	With PRTG Automated sensor connects via RFC, tracks memory, CPU, backup status, and replication health across all instances, centralized visualization dashboard with threshold alerts
Track SAP background job failures and delays	Without PRTG Log into SAP GUI, run SM37 transaction for each system, manually filter failed jobs, check job logs individually, correlate job chains across systems	With PRTG SAP Job sensor monitors all jobs with automation, instant alerts on failures or delays, job chain dependencies tracked, historical monitoring data available
Check SAP system locks and work process utilization	Without PRTG Run SM12 for system locks and SM50 for work processes on each application server, manually correlate data across servers, export to track trends over time	With PRTG SAP System sensor monitors locks and work processes across all servers, real-time utilization dashboards, threshold alerts prevent deadlocks
Monitor SAP Cloud Connector and hybrid integration flows	Without PRTG Open Cloud Connector admin UI separately, review integration flow logs in SAP Cloud Platform, manually correlate errors between on-premises and cloud systems	With PRTG Automated sensors track Cloud Connector status and integration flow health, unified view of hybrid landscape, API connectivity monitoring included
Verify SAP database backups across your landscape	Without PRTG Check backup logs on each database server (HANA, Oracle, DB2), verify completion status manually, maintain separate tracking spreadsheet for compliance reporting	With PRTG Backup status monitored automatically for all databases, instant alerts on failures, historical backup records with configurable retention for compliance and SLA reporting

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We have found these sophisticated levels of monitoring to be highly effective, improving the end user’s experience of the systems and applications in use, giving us the opportunity to provide a proactive resolution rather than having the end user raise issues.

Saif Akil, Head of Service Management

Acurus

PRTG gives a birds-eye view of your network to troubleshoot problems or look at systems in their entirety that other solutions cannot – and I have looked at all of them.

Colin Metzler, Cybersecurity Analyst

Dayton Children’s Hospital

“Before PRTG, applications and hardware all gave messages, but all separately, so we had to search through hundreds of e-mails to find the problem. It was always only afterwards that we saw that something was going on within the infrastructure. To mitigate the issue, we also considered other software. PRTG stood out because of its user-friendliness, flexibility and minimal consultancy investment.”

Wim Vandenberghe, ICT Manager

Soenen Golfkarton

Paessler PRTG Network Monitor licenses & pricing

Choose the PRTG Network Monitor subscription that's best for you.

License Name	Price	License Details	Get started	Pricing Details
PRTG 500	^$200	per month paid annually	Buy now Buy now	Enough to monitor multiple aspects of 50 devices
PRTG 1000	^$358	per month paid annually	Buy now Buy now	Enough to monitor multiple aspects of 100 devices
PRTG 2500	^$742	per month paid annually	Buy now Buy now	Enough to monitor multiple aspects of 250 devices
PRTG 5000	^$1,300	per month paid annually	Buy now Buy now	Enough to monitor multiple aspects of 500 devices
PRTG 10000	^$1,642	per month paid annually	Buy now Buy now	Enough to monitor multiple aspects of 1000 devices

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SAP Monitoring: Frequently Asked Questions

Can PRTG monitor SAP HANA and other SAP databases?

Yes. PRTG provides performance monitoring for SAP HANA, Oracle, DB2, Microsoft SQL Server, Sybase, and MaxDB databases used in SAP landscapes. The sensor tracks memory usage, CPU load, disk space, service status, backup completion, and replication health. Multiple database instances can be monitored from a single PRTG installation.

How does PRTG connect to SAP systems?

PRTG's Scansor sensors use RFC (Remote Function Call) to connect to SAP. You create a dedicated monitoring user in SAP with required permissions, configure RFC connection settings in PRTG, and the sensors query SAP Basis, databases, jobs, and workflows. This approach eliminates the need to install agents on application servers.

Can PRTG monitor individual SAP background jobs?

Yes. The SAP Job sensor monitors status, runtime, and dependencies for individual background jobs. Failed, aborted, or delayed jobs are logged. Job chains are tracked to identify where workflows break. Custom thresholds trigger alerts when jobs exceed expected runtime or fail, enabling fast troubleshooting before business processes are impacted.

Does PRTG work with SAP Solution Manager?

Yes. PRTG complements SAP Solution Manager and other SAP monitoring tools by providing infrastructure and database monitoring that Solution Manager doesn't cover in depth. While Solution Manager focuses on SAP application layer monitoring, PRTG tracks the underlying infrastructure, databases, network connectivity, and hybrid cloud components. Many organizations use both tools together for comprehensive SAP visibility.

What's included in the Scansor SAP sensor package?

Scansor provides 50 out-of-the-box SAP sensors covering SAP Basis, databases (HANA, Oracle, DB2, SQL Server), background jobs, cloud solutions (Cloud Connector, integration flows), security metrics (certificates, user permissions, syslog errors), and specialized components like ABAP version information, job logs, application logs, faulty PI messages, and tRFC/qRFC queues.

What SAP permissions does PRTG need?

PRTG requires a dedicated monitoring user in SAP with read-only permissions to query system metrics, job status, database information, and Basis components. The specific role and authorization profile are provided with the Scansor SAP sensor package. No write permissions or configuration changes to your SAP system are required. The monitoring user accesses data via RFC without modifying SAP operations.