COMPANY
VID Specialized University
INDUSTRY
Education
COMPANY SIZE
Midsized Company
COUNTRY
Norway
SCALE
6,000+ students and staff, 200 servers, 15 Foundation sites
VID Specialized University is Norway's third-largest private higher education institution, with programs in nursing, occupational therapy, social education, and theology. Its IT team also supports the parent Diakonhjemmet Foundation, which runs pharmacies, nursing homes, and care facilities across 15 sites.
The team operated entirely reactively. Issues only surfaced when users complained. Response times lagged two to three days. No time remained to modernize a decade-old infrastructure.
The small team needed a single point of oversight across both the university and foundation networks.
PRTG was integrated into around 75% of VID's systems, covering 200 servers and distributed locations across all campuses and foundation sites. Four probes enable round-the-clock monitoring at no additional licensing cost.
The PRTG mobile app lets engineers monitor and respond from anywhere. In one early incident, an alert arrived early in the morning after a service provider change. The team identified the issue and restored service before the working day began. That kind of response was impossible before PRTG.
User complaints dropped significantly and response times fell from multiple days to near-immediate. The team gained headroom to focus on cloud adoption, campus consolidation, and upgrading legacy systems.
PRTG is also being integrated with VID's ticketing system to automate IT service management.
For us, PRTG is what the military refers to as a ‘force multiplier’. We can achieve so much more by taking a proactive approach that delivers a seamless service for our community while also freeing time to concentrate on digital innovation. As a non-profit organization, we are focused on creating value for society. And, as an IT team, our role is to enable our community to do more with technology. With PRTG we have found a cost-effective, seamless solution that creates huge value not just in terms of massively improved service levels, but also in providing our IT colleagues with a better working experience where they feel in control.
